Management > EXAM > CIS 281 Practice Exin Exam 2 | 40 Questions with 100% Correct Answers | Updated & Verified (All)

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CIS 281 Practice Exin Exam 2 | 40 Questions with 100% Correct Answers | Updated & Verified

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Which document is based on Customer needs? A. Operational Level Agreement (OLA) B. Service Level Requirements (SLR) C. Spec Sheets D. Underpinning Contract (UC) - ✔✔B. Service Level Requiremen ... ts (SLR) A process is a logically coherent series of activities for a pre-defined goal. What is the Process Owner responsible for? A. describing the process B. implementing the process C. providing process reports D setting up the process - ✔✔A. providing process reports Executive management must be committed to Service Management improvement. What is an evidence of this commitment? A. the appointment of a member of management responsible for the management of all services B. the disciplinary actions against underperforming employees C. the involvement of executive management in the planning of new IT services [Show More]

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