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ITIL Foundation 4 - Practice Exam Questions and Answers
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ITIL Foundation 4 - Practice Exam What is the effect of increased automation on the 'service desk' practice? Which term describes the functionality offered by a service? Which is the purpose of t... he 'monitoring and event management' practice? What should all 'continual improvement' decisions be based on? How do all value chain activities transform inputs to outputs? How does customer engagement contribute to the 'service level management' practice? What is the starting point for optimization? The purpose of the _________ is to ensure that the organization continually co-creates value with all stakeholders in line with the organization's objectives. Which practice provides support for managing feedback, compliments and complaints from users? Which joint activity performed by a service provider and service consumer ensures continual value co-creation? Which practice may involve the initiation of disaster recovery? What type of change is MOST likely to be managed by the 'service request management' practice? [Show More]
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