Business > SOLUTIONS MANUAL > Automotive Service Management, 3rd edition By Andrew Rezin (Solutions Manual) (All)
Automotive Service Management, 3rd edition By Andrew Rezin (Solutions Manual)
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1. The Automotive Service Industry 2. Physical Resources 3. Human Resources 4. The Repair System 5. Repair Documents 6. Classic Management 7. The Quality Movement 8. Leadership 9. The Complex ... Role of Management 10. Ethics and Stewardship 11. Vision, Mission, and Values 12. Strategic Planning 13. Developing Goals 14. Decision Making 15. Income, Expenses, and Profit 16. Compensation Plans 17. Staffing and Shop Capacity 18. Analysis and Action 19. Financial Forecasting 20. Managing Yourself 21. Organizing Tips and Tools 22. The Value of Satisfied Customers 23. Building Basic Communication Skills 24. Resolving Customer Disputes 25. Recruiting and Selection 26. Motivating Employees 27. Progressive Discipline 28. Marketing and Mass Media 29. Target Marketing and Building an Identity 30. Point-of-Purchase Merchandising 31. Selling Service 32. Legal Guidelines for Service Operations 33. Warranties and Service Agreements 34. Workplace Safety 1. The Automotive Service Industry 2. Physical Resources 3. Human Resources 4. The Repair System 5. Repair Documents 6. Classic Management 7. The Quality Movement 8. Leadership 9. The Complex Role of Management 10. Ethics and Stewardship 11. Vision, Mission, and Values 12. Strategic Planning 13. Developing Goals 14. Decision Making 15. Income, Expenses, and Profit 16. Compensation Plans 17. Staffing and Shop Capacity 18. Analysis and Action 19. Financial Forecasting 20. Managing Yourself 21. Organizing Tips and Tools 22. The Value of Satisfied Customers 23. Building Basic Communication Skills 24. Resolving Customer Disputes 25. Recruiting and Selection 26. Motivating Employees 27. Progressive Discipline 28. Marketing and Mass Media 29. Target Marketing and Building an Identity 30. Point-of-Purchase Merchandising 31. Selling Service 32. Legal Guidelines for Service Operations 33. Warranties and Service Agreements 34. Workplace Safety [Show More]
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