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aPHR Certification Study Guide| 223 questions| with complete solutions

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Human Resource Managment (HRM) Correct Answer: HRM consists of an organization's "people practices" - the policies, practices, and systems that influence employees' behavior, attitudes, and performance. Explain how H ...

Human Resource Managment (HRM) Correct Answer: HRM consists of an organization's "people practices" - the policies, practices, and systems that influence employees' behavior, attitudes, and performance. Explain how HRM contributes to an organization's performance Correct Answer: Through its practices or process, The HRM influences who works for the organization and how those people work. These human resources, if well managed, have the potential to be a source of sustainable competitive advantage, contributing to basic objectives such as quality, profits, and customer satisfaction. HRM Process/ practices Correct Answer: 1) Analysis and Design of work 2) HR planning 3) Recruitment 4) Selection 5)Training and development 6)Compensation 7)Performance Management 8) Employee Relations Human Capital Correct Answer: An Organization's employees, described in terms of their training, experience, judgement, intelligence, relationships, and insight. Human Resources qualities valuable to the success of organizations Correct Answer: 1) Human Resources are VALUABLE- high-quality employees provide a needed service as they perform many critical functions. 2) Human Resources are RARE- a person with high levels of the needed skills and knowledge is not common 3) Human Resources CANNOT BE IMITATED - 4) Human Resources have NO GOOD SUBSTITUTES High Performance Work System Correct Answer: An organization in which technology, organizational structure, people, and processes work seamlessly to give an organization an advantage in the competitive environment. Maintaining a High-Performance Work System may include: Correct Answer: -Development of training programs -Recruitment of people with new skill sets - Establishment of rewards for such behaviors as team work, flexibility, and learning Ratio of HR employees to total employees Correct Answer: 2 full time HR staff persons for every 100 employees on payroll. In small organizations the ratio is much higher

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