CAPM study questions and answers 2022/2023

The 80/20 rule is called? - ANSWER Pareto principle What are the three costs of quality? - ANSWER Pevention, Appraisal, and Failure Project Managers spend amount of time communicating? - ANSWER 90 percent You a ...

The 80/20 rule is called? - ANSWER Pareto principle What are the three costs of quality? - ANSWER Pevention, Appraisal, and Failure Project Managers spend <> amount of time communicating? - ANSWER 90 percent You are the project manager on a software project in the requirements phase. The project team consists of you, two business analysts (BA's), a UX architect and a database architect. At the end of the requirements phase, you replace the two BA' with four developers and two testers. How many more communication channels do you have? - ANSWER 26 What information should the business case contain? - ANSWER Market demand, business need, customer request, legal requirements Elizabeth is working to justify her project and has chosen payback periods as the method of showing value. Her project is expected to cost $100,00 and save the company $18,000 a quarter. How long will it take this project to payback? - ANSWER 5.55 quarters Pitch and tone is what aspect of communication? - ANSWER Paralingual Greg is a project manager with a global team across 15 time zones. Greg posts a daily status update to an internal Wiki and a weekly recap to a file server. Each stakeholder is responsible for going out to these tools to receive the project status. Why type of communication is this? - ANSWER Pull If your company wants to be +/- 3 sigma, what percent of your tests are correct? - ANSWER 99.73 percent The Japanese concept of continuous improvement is? - ANSWER Kaizen The Communications Management Plan consists of? - ANSWER Plan Communications Management, Manage Communication, control communication Which of the following are learning techniques? - ANSWER All of the above Scrap and Rework are examples of? - ANSWER Failure costs Projects are which one of the following: - ANSWER temporary, unique and create a new product or service You have a globally diverse team, including team members where English is their second language. Which type of noise could block your communication with the team? - ANSWER Syntax Your lifecycle requires a high-level definition of the project at the beginning, and more detailed scope and cost is documented and you gather more information and better understand the project deliverable. Which life cycle are you working in? - ANSWER Iterative life cycle Andy's budget has been cut and his project team has been cut from 16 people to 9 people How many fewer communication channels does Andy have? - ANSWER 84 What percent of communication is based on the pitch and tone of your voice? - ANSWER 38 percent Andy is reviewing the control chart from the previous shift. He notices ten consecutive inspection points were above the mean but under the UCL. What is Andy seeing? - ANSWER rule of seven Portfolios include projects, programs, and operations to coordinate and manage? - ANSWER strategic objectives A one-way message of information sent to stakeholders is a/an <> communication? - ANSWER push You are conducting stakeholder interviews to elicit requirements for your new project. As the interviewees are talking, you are evaluating their body language and tone, asking relevant questions and seeking clarity. What are you doing? - ANSWER effective listening Projects are which one of the following: - ANSWER temporary, unique and create a new product or service A histogram is a? - ANSWER bar chart Quality is defined as <> and <>? - ANSWER conformance of requirements and fitness for use The five process groups in order are: - ANSWER initiating, planning, executiung, monitoring, controlling, and closing. Which of the following is an example of performance reporting? - ANSWER EVM What percent of communication is based on body language? - ANSWER 55 percent Robert has an MBA, a few years of PM experience at his company and just completed a PMP Exam Prep course. Which options best describes the qualification(s) he needs to apply for the PMP Exam: - ANSWER 4500 hours leading project tasks and 36 non-overlapping months of experience within the last 8 years Inspections, tests, and audits are examples of? - ANSWER appraisal costs Alice works for XYZ, Inc. which just merged with a competitor. She is a team lead of three project managers who are working to integrate the HR departments. Most of the teams working on these efforts are shared across the three project managers with a goal of completing the integrations by the start of the new fiscal year. Alice is responsible to report a roll-up status of the projects, monitor and control the budgets, and manage risk across the efforts. Which answer best describes Alice's role? - ANSWER program manager Laurie works for a major airline. She is managing an effort to build smartphone apps for each of the major smartphone platforms. Due to the difference in technology, she has two separate internal teams and one outsourced team working on building the app on the different platforms. How best should she represent the work? - ANSWER subprojects Most communication models share which three components? - ANSWER sender, message, receiver Who is responsible for ensuring the message is clear and concise? - ANSWER sender An Ishikawa Diagram is also known as? - ANSWER all of the above Checksheets are used to? - ANSWER tally up results There are 13 people on your team. How many communication channels do you have? - ANSWER 78 Which of the following are examples of noise? - ANSWER environment You just completed a feasibility study. Which process are you most likely in? - ANSWER initiating Your company requires that scope, time and cost be defined upfront in the project. This definition best describes which life cycle? - ANSWER predictive life cycle Which Performance Report answers the question, "when will we be done"? - ANSWER forecast Memos, reports, and emails are examples of? - ANSWER written communication Your lifecycle requires a high-level definition of the project at the beginning, and more detailed scope and cost is documented and you gather more information and better understand the project deliverable. Which life cycle are you working in? - ANSWER iterative life cycle The project charter gives the PM? - ANSWER positional power Quality assurance is the responsibility of <>? - ANSWER management Robert Greenleaf is the founder of? - ANSWER servant leadership You are working at a "Big 3" consulting company and have been selected to lead a new project. You will need to choose a dedicated cross-functional team from individuals who are "on deck" awaiting new assignments and have full control of the budget and managing the client relationship during the project. Which type of organization are you most likely in? - ANSWER project-oriented What defines what you can and cannot do within an organization? - ANSWER governance framework Heather just started in her new role as a Project Manager. Her resource manager gives her a document that describes: Work to be completed by phase; Expected deliverables of each project phase; Phase gates; Closing checklist. What is Heather reviewing: - ANSWER project life cycle Loss of business, downtime, and waste are examples of? - ANSWER cost of nonconformance The project managers and teams report to a single manager. This manager determines which projects are to be worked on and controls the budgets for each effort. Which type of organization is this? - ANSWER functional In which project management structure does the project manager have the most amount of authority/power? - ANSWER PMO The quality management plan contains which three items? - ANSWER Quality control, quality assurance, quality improvement Money already spent on a project is? - ANSWER sunk cost Past project files, forms, and templates best describe? - ANSWER organizational process assets Company perception, political climate, and the state of your industry are examples of? - ANSWER cultural influences and issues An "end-of-phase" review may be called? - ANSWER All of the above: milestone, stage gate, phase gate Determining why defects are occurring is? - ANSWER root cause analysis You are working a construction project to erect a new high-rise building. Your company requires at least 50% of your vendors must be union workers. This is an example of which one of the following choice? - ANSWER employee capability You are working at a small financial company when your supervisor asks you to help with a new project. The team is composed of other people under your supervisor and are also working on other efforts. Your supervisor is managing the budget and timeline and is looking for you to manage tasks and ensure they get completed. What type of organization are you most likely in? - ANSWER functional You are working on a creative project with a high probability of many changes. You chose to complete short planning and execution phases to shorten the feedback loop with the customer. Which life cycle are you most likely using? - ANSWER adaptive life cycles The "iron triangle" consists of which three constraints? - ANSWER scope, time, cost Which of the following are general management skills? - ANSWER all of the above: accounting, procurement, logistics Wendy is a project manager in a balanced matrix organization. What characteristics would define this role? - ANSWER low to moderate level of authority, does not manage the budget, is part-time Beth wants all of her testers to follow the same process. What tool should she use? - ANSWER check list Scrap and Rework are examples of? - ANSWER failure costs You take a trip to an airplane assembly plant to observe the work needed to build a commercial airliner. You are observing what type of work? - ANSWER project-based work There are how many knowledge areas in the PMBOK? - ANSWER 10 What is the biggest challenge when working in a virtual organization? - ANSWER communication Which type of PMO defines project governance through frameworks, templates, forms, and communication? - ANSWER controlling Business Cases examine which aspect of projects? - ANSWER financial Project benefits are outlined in? - ANSWER project benefit management plan You work as a PM for a fortune 500 insurance company with 15,000 people in IT across multiple lines of business (LOB). The enterprise PMO has assigned you to a new project and you've been given a team of 15 people from 5 different LOB's. What type of organization are you most likely working? - ANSWER balanced matrix In which project management structure does the project manager have the least amount of authority/power? - ANSWER organic Work performance Data primarily deals with? - ANSWER raw data and facts of your project Your manager asks you to develop scope and budget upfront and work with the customer to deliver functionality until the budget runs out. Which life cycle best describes your situation? - ANSWER hybrid life cycles Susan is a project expediter. What characteristics would define this role? - ANSWER little to no authority, part-time, report to a functional manager Which type of PMO controls all projects within an organization? - ANSWER directive Of the following, which focuses on work needed to complete the project while <> refers to the attributes and characteristics of the product we are creating. - ANSWER project scope, product scope Obtaining experience, knowledge and wisdom is an example of? - ANSWER cognitive level integration Which of the following are components of the project plan? - ANSWER stakeholder management plan, communication management plan, risk management plan If you needed to determine how to identify, prioritize, analyze and approve detailed requirements and specifications, which plan would you reference? - ANSWER requirement management plan Mark is heavily engaged with his project team, often motivating them with his enthusiasm and drive. He sets clear goals and rewards the team when they achieve them, but holds them accountable when they do not. He also likes to empower the team to make common sense decisions. Which leadership style is Mark displaying? - ANSWER interactional leadership When the project manager is restricting choices to get the team to perform, they are practicing which power? - ANSWER pressure-based power Your project will cost $80,000. The finance department estimates revenues the next three years to be: $20,000, $35,000, and $66,000. If the current interest rate is 5%, what is the estimated NPV for your project? - ANSWER $27,762.35 Project A has an NPV of $150,000, Project B has an NPV of $75,000, and Project C has an NPV of $225,000; which project should you choose to work? - ANSWER project C These requirements define why the project has been initiated? - ANSWER Business Requiremnets Scheduling software, configuration management, and work authorization systems best describe? - ANSWER IT Software Jim works for a construction company that just won a contract to perform emergency bridge repair after a truck fire damaged the structure. You are full-time, assigned a dedicated team and are empowered to make the best decisions within the budget to complete the project as fast as safely possible. What type of organization are you most likely in? - ANSWER Strong Matrix This maps all of the requirements from the solution back to the business requirements? - ANSWER Traceability Matrix These requirements define the features and functionality of your product? - ANSWER Solution Requirements Your PMIS should do which of the following? - ANSWER Calculate Critical path Management focuses on <>, while Leadership focuses on <>? - ANSWER Completing Work, motivation Project G will cost 400,000 and is expected to earn $550,000? In the first year. What is the benefit-cost ratio for this project? - ANSWER 1.38 Victor is working in a balanced matrix environment and is sharing a database architect with another team. He is working with the PM on that team to make sure the architect is available to complete his work to avoid delays. What activity is Victor doing? - ANSWER Negotiating A planned presentation on project status to Sr. Mangement is an example of - ANSWER Formal Communication Steve is considering borrowing $150,000 to fund a project to build a new pole barn for his construction company. If Steve borrows the money at 5% interest over five years, what is the total amount of interest he would pay (choose the best answer)? - ANSWER $41,442 You know you need to work on your negotiation skills, so you create a plan to learn and improve that skill over the next 12 months. Which stage of the conscious-competency model are you in? - ANSWER Consciously incompetent Linear Programming, Integer Algorithms, Dynamic Programming and multi-objective programming are examples of? - ANSWER Constrained optimization methods Joseph prefers a "hands-off" approach to managing his team. He empowers them to make a number of decisions and motivates them through achieving goals. What leadership style is Joseph employing? - ANSWER Laissez-faire leadership The project plan is - ANSWER a living document Which of the following are types of changes? - ANSWER Corrective actions, preventive actions, managing defect repairs Alison is well respected in her company, and often is assigned to the highest profile projects. Many of her teams will go the "extra mile" for her because she is authentic, is true to her word and often defers the "glory" of achievement to her team. Which role is Alison most likely demonstrating? - ANSWER Referent power Greg bumps into his project sponsor in the cafeteria and gives him a quick update on the project status. Which type of communication is this? - ANSWER informal power Which document do you baseline? - ANSWER Project plan Jesse is building a new smartphone application and hopes to have it in the marketplace by November. His anticipated income from this app for next year is $30,000? If the current interest rate is 4%, what can Jesse expect that $30,000 to be worth in today's dollars? - ANSWER 28,846.15 Respect for others, Integrity, and a desire to learn are examples of? - ANSWER Leadership Obtaining experience, knowledge and wisdom is an example of? - ANSWER Cognitive level integration Which of the following are components of the project plan? - ANSWER Stakeholder management plan, communication management plan, risk management plan If you needed to determine how to identify, prioritize, analyze and approve detailed requirements and specifications, w