Supply Chain Management A Logistics Perspective, 11th Edition by Langley, Novack, Gibson, Coyle TEST BANK

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Test Bank for Supply Chain Management A Logistics Perspective, 11th Edition, 11e by John J. Coyle,C. John Langley, Jr,Robert A. Novack,Brian J. Gibson TEST BANK ISBN-13: 9780357132296 FULL CHAPTERS... INCLUDED Chapter 1: Supply Chain Management: An Overview 1-1 Introduction 1-2 Shaping the Supply Chains of the Twenty-First Century: Evolution and Change 1-3 Supply Chains: Development and Shaping for the Twenty-First Century 1-4 Major Supply Chain Issues Summary Study Questions Case 1.1: Lehigh Valley Transport and Logistics Service (LVTLS) Case 1.2: Central Transport, Inc. Chapter 2: Global Dimensions of Supply Chains 2-1 Introduction 2-2 Rationale for Global Trade and Commerce 2-3 Contributing Factors for Global Commerce and Supply Chain Flows 2-4 Global Supply Chain Flows 2-5 Supply Chains in a Global Economy 2-6 Global Markets and Strategy 2-7 Supply Chain Security: A Balancing Act 2-8 Ports 2-9 North American Free Trade Agreement Summary Study Questions Case 2.1: Red Fish-Blue Fish, LLP Case 2.2: Nike, Inc. Global Supply Chain Strategy Chapter 3: Role of Logistics in Supply Chains 3-1 Introduction 3-2 What Is Logistics? 3-3 Value-Added Roles of Logistics 3-4 Logistics Activities 3-5 Logistics in the Economy: A Macro Perspective 3-6 Logistics in the Firm: The Micro Dimension 3-7 Logistics in the Firm: Factors Affecting the Cost and Importance of Logistics Summary Study Questions Case 3.1: Jordano Food Products Case 3.2: Senco Electronics Company Appendix 3A: Techniques of Logistics System Analysis Appendix 3B: Approaches to Analyzing Logistics Systems Chapter 4: Supply Chain and Omni-Channel Network Design 4-1 Introduction 4-2 The Need for Long-Range Planning 4-3 Supply Chain Network Design 4-4 Major Locational Determinants 4-5 Modeling Approaches 4-6 Omni-Channel Network Design Summary Study Questions Case 4.1: Home Depot's Supply Chain Transformation Case 4.2: Bigelow Stores Appendix 4A: Grid Method-Sensitivity Analyses and Application to Warehouse Location in a City Part II Chapter 5: Sourcing Materials and Services 5-1 Introduction 5-2 Types and Importance of Items and Services Acquired 5-3 Strategic Sourcing Process 5-4 Supplier Evaluation and Relationships 5-5 Total Landed Cost (TLC) 5-6 E-Sourcing and E-Procurement 5-7 E-Commerce Models Summary Study Questions Case 5.1: Alligator, Inc. Case 5.2: Trans-Changi, Inc. Appendix 5A: The Special Case of Procurement Price Chapter 6: Producing Goods and Services 6-1 Introduction 6-2 The Role of Production Operations in Supply Chain Management (SCM) 6-3 Operations Strategy and Planning 6-4 Production Execution Decisions 6-5 Production Metrics 6-6 Production Technology Summary Study Questions Case 6.1: Hudson Guitars Case 6.2: War Eagle Golf Ltd. Chapter 7: Demand Management 7-1 Introduction 7-2 Demand Management 7-3 Balancing Supply and Demand 7-4 Traditional Forecasting 7-5 Forecast Errors 7-6 Forecasting Techniques 7-7 Sales and Operations Planning 7-8 Collaborative Planning, Forecasting, and Replenishment Summary Study Questions Case 7.1: Tires for You, Inc. Case 7.2: Playtime, Inc. Chapter 8: Order Management and Customer Service 8-1 Introduction 8-2 Influencing the Order-Customer Relationship Management 8-3 Executing the Order-Order Management and Order Fulfillment 8-4 E-Commerce Order Fulfillment Strategies 8-5 Customer Service 8-6 Expected Cost of Stockouts 8-7 Order Management Influences on Customer Service 8-8 Service Recovery Summary Study Questions Case 8.1: Telco Corporation Case 8.2: Webers, Inc. Part III Chapter 9: Managing Inventory in the Supply Chain 9-1 Introduction 9-2 Inventory in the U.S. Economy 9-3 Inventory in the Firm: Rationale for Inventory 9-4 Inventory Costs 9-5 Fundamental Approaches to Managing Inventory 9-6 Additional Approaches to Inventory Management 9-7 Classifying Inventory Summary Study Questions Case 9.1: MAQ Corporation Case 9.2: Baseball Card Emporium Appendix 9A: Special Applications of the EOQ Approach Chapter 10: Distribution-Managing Fulfillment Operations 10-1 Introduction 10-2 The Role of Distribution Operations in SCM 10-3 Distribution Planning and Strategy 10-4 Distribution Execution 10-5 Distribution Metrics 10-6 Distribution Technology Summary Study Questions Case 10.1: Pain Away Corporation Case 10.2: TV Gadgetry Appendix 10A: Materials Handling Chapter 11: Transportation-Managing the Flow of the Supply Chain 11-1 Introduction 11-2 The Role of Transportation in Supply Chain Management 11-3 Modes of Transportation 11-4 Transportation Planning and Strategy 11-5 Transportation Execution and Control 11-6 Transportation Technology Summary Study Questions Case 11.1: Vibrant Video Case 11.2: Bob's Custom BBQs Appendix 11A: Federal Regulation of the Transportation Industry Appendix 11B: Basis of Transportation Rates Part IV Chapter 12: Aligning Supply Chains 12-1 Introduction 12-2 Third-Party Logistics-Industry Overview 12-3 Annual Third-Party Logistics Research Study Summary Study Questions Case 12.1: Quik Chips, Inc. Case 12.2: United Express Chapter 13: Supply Chain Performance Measurement and Financial Analysis 13-1 Introduction 13-2 Dimensions of Supply Chain Performance Metrics 13-3 Developing Supply Chain Performance Metrics 13-4 Performance Categories 13-5 The Supply Chain-Finance Connection 13-6 The Revenue-Cost Savings Connection 13-7 The Supply Chain Financial Impact 13-8 Financial Statements 13-9 Financial Impact of Supply Chain Decisions 13-10 Supply Chain Service Financial Implications Summary Study Questions Case 13.1: Wash & Dry, Inc. Case 13.2: Paper2Go.com Appendix 13A: Financial Terms Chapter 14: Supply Chain Technology-Managing Information Flows 14-1 Introduction 14-2 Information Requirements 14-3 Systems Capabilities 14-4 SCM Software 14-5 SCM Technology Implementation 14-6 Supply Chain Technology Innovations Summary Study Questions Case 14.1: Inflate-a-Dome Innovations Case 14.2: Vintage Shoes Inc. Chapter 15: Strategic Challenges and Change for Supply Chains 15-1 Introduction 15-2 Principles of Supply Chain Management 15-3 Game-Changing Supply Chain Technologies 15-4 Supply Chain Analytics 15-5 Imperatives for Supply Chain Talent Management 15-6 Sustainability 15-7 Supply Chain Innovation and Transformation 15-8 Closing Thoughts [Show More]

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