Test Bank for OM 6th Edition by Collier, James

Test Bank for OM 6, 6th Edition, 6e by David Alan Collier, James R. Evans TEST BANK ISBN-13: 9781305664791 FULL CHAPTERS INCLUDED Chapter 1: Operations Management And Value Chains 1-1 Operations Management 1-2 O ...

Test Bank for OM 6, 6th Edition, 6e by David Alan Collier, James R. Evans TEST BANK ISBN-13: 9781305664791 FULL CHAPTERS INCLUDED Chapter 1: Operations Management And Value Chains 1-1 Operations Management 1-2 OM in The Workplace 1-3 Understanding Goods And Services 1-4 The Concept Of Value 1-5 Customer Benefit Packages 1-6 Value Chains 1-6a Processes 1-7 Value Chain Frameworks 1-7a Value Chains: An Input-Output Framework 1-7b The Value Chain At Buhrke Industries Inc. 1-7c Value Chains: Preand Postproduction Services Framework 1-7d The Value Chain At Amazon 1-7e Value Chains: Hierarchical Supply Chain Framework 1-8 Om: A History Of Change And Challenge 1-8a A Focus On Efficiency 1-8b The Quality Revolution 1-8c Customization And Design 1-8d Time-Based Competition 1-8e The Service Revolution 1-8f Sustainability 1-8g Data And Analytics 1-9 KEY Challenges Chapter 2: Measuring Performance In Operations And Value Chains 2-1 Types Of Performance Measures 2-1a Financial Measures 2-1b Customer And Market Measures 2-1c Quality 2-1d Time 2-1e Flexibility 2-1f Innovation And Learning 2-1g Productivity And Operational Efficiency 2-1h Sustainability 2-2 Analytics In Operations Management 2-2a Linking Internal And External Measures 2-2b The Value Of A Loyal Customer 2-3 Designing Measurement Systems In Operations 2-4 Models Of Organizational Performance 2-4a Malcolm Baldrige Performance Excellence Framework 2-4b The Balanced Scorecard 2-4c The Value Chain Model 2-4d The Service-Profit Chain Chapter 3: Operations Strategy 3-1 Gaining Competitive Advantage 3-2 Understanding Customer Wants And Needs 3-3 Evaluating Goods And Services 3-4 Competitive Priorities 3-4a Cost 3-4b Quality 3-4c Time 3-4d Flexibility 3-4e Innovation 3-5 OM and Strategic Planning 3-5a Operations Strategy 3-5b Sustainability And Operations Strategy 3-6 A Framework For Operations Strategy 3-6a Operations Strategy at McDonald’s Chapter 4: Technology And Operations Management 4-1 Understanding Technology In Operations 4-1a Manufacturing Technology 4-1b Computer-Integrated Manufacturing Systems (CIMSs) 4-1c Advances In Manufacturing Technology 4-1d Service Technology 4-2 Technology In Value Chains 4-3 Benefits And Challenges Of Technology 4-4 Technology Decisions And Implementation Part 2: Designing Operations and Supply Chains Chapter 5: Goods And Service Design 5-1 Designing Goods And Services 5-2 Customer-Focused Design 5-3a Tolerance Design And The Taguchi Loss Function 5-3 Designing Manufactured Goods 5-3b Design For Reliability 5-3c Design For Manufacturability 5-3d Design For Sustainability 5-4 Service-Delivery System Design 5-4a Facility Location And Layout 5-4b Servicescape 5-4c Service Process And Job Design 5-4d Technology And Information Support Systems 5-5 Service-Encounter Design 5-5a Customer-Contact Behavior And Skills 5-5b Service-Provider Selection, Development, and Empowerment 5-5c Recognition And Reward 5-5d Service Guarantees And Recovery 5-6 An Integrative Case Study Of LensCrafters Chapter 6: Supply Chain Design 6-1 Global Supply Chains 6-1a Decisions In Supply Chain Design 6-2 Supply Chain Design Trade-Offs 6-2a Efficient And Responsive Supply Chains 6-2b Push And Pull Systems 6-2c Vertical Integration, Outsourcing, And Offshoring Decisions 6-2d The Economics Of Outsourcing Decisions 6-2e Offshoring And Reshoring 6-3 A Global Supply Chain Example: Inditex/Zara 6-4 Location Decisions 6-4a Critical Factors In Location Decisions 6-3b Location Decision Process 6-4c The Center-of-Gravity Method 6-5 Supply Chain Optimization Chapter 7: Process Selection, Design, And Analysis 7-1 Process Choice Decisions 7-2 The Product-Process Matrix 7-3 The Service-Positioning Matrix 7-4 Process Design 7-4a Process And Value Stream Mapping 7-5 Process Analysis And Improvement 7-6 Process Design And Resource Utilization 7-6a Little’s Law Chapter 8: Facility And Work Design 8-1 Facility Layout 8-1a Product Layout 8-1b Process Layout 8-1c Cellular Layout 8-1d Fixed-position Layout 8-1e Facility Layout In Service Organizations 8-2 Designing Product Layouts 8-2a Assembly-Line Balancing 8-2b Line-Balancing Approaches 8-3 Designing Process Layouts 8-4 Workplace And Job Design 8-4a Workplace Design 8-4b Job Design 8-4c Safety, Ergonomics, And The Work Environment 8-4d Workforce Ethics And Global Supply Chains Part 3: Managing Operations and Supply Chains Chapter 9: Forecasting And Demand Planning 9-1 Forecasting And Demand Planning 9-2 Basic Concepts In Forecasting 9-2a Forecast Planning Horizon 9-2b Data Patterns In Time Series 9-2c Forecast Errors And Accuracy 9-3 Statistical Forecasting Models 9-3a Simple Moving Average 9-3b Single Exponential Smoothing 9-4 Regression As A Forecasting Approach 9-4a Excel’s Add Trendline Option 9-4b Causal Forecasting Models With Multiple Regression 9-5 Judgmental Forecasting 9-6 Forecasting In Practice Chapter 10: Capacity Management 10-1 Understanding Capacity 10-1a Economies And Diseconomies Of Scale 10-2 Capacity Measurement In Operations 10-2a Safety Capacity 10-2b Capacity Measurement 10-2c Using Capacity Measures For Operations Planning 10-3 Long-Term Capacity Strategies 10-3a Capacity Expansion 10-4 Short-Term Capacity Management 10-4a Managing Capacity By Adjusting Short-term Capacity Levels 10-4b Managing Capacity By Shifting And Stimulating Demand 10-4c Revenue Management Systems (RMS) 10-5 Theory Of Constraints Chapter 11: Managing Inventories In Supply Chains 11-1 Understanding Inventory 11-1a Key Definitions And Concepts 11-1b Managing Inventories In Global Supply Chains 11-1c Inventory Management Decisions And Costs 11-2 Inventory Characteristics 11-3 ABC Inventory Analysis 11-4 Managing Fixed-quantity Inventory Systems 11-4a The EOQ Model 11-4b Safety Stock And Uncertain Demand In A Fixed-Order-Quantity System 11-5 Managing Fixed-period Inventory Systems 11-6 Single-Period Inventory Model Chapter 12: Supply Chain Management And Logistics 12-1 Managing Supply Chains 12-1a The SCOR Model 12-1b Sourcing And Purchasing 12-1c Managing Supplier Relationships 12-1d Supply And Value Chain Integration 12-2 Logistics 12-2a Transportation 12-2b Inventory Management 12-3 Risk Management In Supply Chains 12-4 S Upply Chains In E-Commerce 12-5 Measuring Supply Chain Performance 12-5a Total Supply Chain Costs 12-5b The Cash-to-Cash Conversion Cycle 12-5c Supplier Evaluation And Certification 12-6 Sustainability In Supply Chains 12-6a Green Sustainable Supply Chains 12-6b Manufactured Goods Recovery And Reverse Logistics Chapter 13: Resource Management 13-1 Resource Planning Framework For Goods And Services 13-1a Resource Planning In Service Organizations 13-1b Enterprise Resource Planning 13-2 Aggregate Planning Options 13-3 Strategies For Aggregate Planning 13-4 Disaggregation In Manufacturing 13-4a Master Production Scheduling 13-4b Materials Requirements Planning 13-4c Time Phasing And Lot Sizing In Mrp 13-5 Capacity Requirements Planning Chapter 14: Operations Scheduling And Sequencing 14-1 Understanding Scheduling And Sequencing 14-2 Scheduling Applications And Approaches 14-2a Staff Scheduling 14-2b Appointment Systems 14-3 Sequencing 14-3a Sequencing Performance Criteria 14-3b Sequencing Rules 14-4 Applications Of Sequencing Rules 14-4a Single-Resource Sequencing Problem 14-4b Two-Resource Sequencing Problem 14-5 Schedule Monitoring And Control 14-6 Vehicle Routing And Scheduling Chapter 15: Quality Management 15-1 Understanding Quality 15-2 Influential Leaders In Modern Quality Management 15-2a W. Edwards Deming 15-2b Joseph Juran 15-2c Philip B. Crosby 15-3 The Gap Model 15-4 ISO 9000:2000 15-5 Six Sigma 15-5a Implementing Six Sigma 15-6 Cost-of-quality Measurement 15-7 The “Seven QC Tools” 15-7a Root Cause Analysis 15-8 Other Quality Improvement Strategies 15-8a Kaizen 15-8b Poka-Yoke (Mistake-Proofing) Chapter 16: Quality Control And SPC 16-1 Quality Control Systems 16-1a Quality Control Practices In Manufacturing 16-1b Quality Control Practices In Services 16-2 Statistical Process Control And Variation 16-3 Constructing Control Charts 16-3a Constructing x- and R-Charts 16-3b Interpreting Patterns In Control Charts 16-3c Constructing p-Charts 16-3d Constructing c-Charts 16-4 Practical Issues In SPC Implementation 16-4a Controlling Six Sigma Processes 16-5 Process Capability 16-5a Process Capability Index Chapter 17: Lean Operating Systems 17-1 Principles Of Lean Operating Systems 17-2 Lean Tools And Approaches 17-2a The 5Ss 17-2b Visual Controls 17-2c Single Minute Exchange Of Dies (SMED) 17-2d Small Batch And Single-Piece Flow 17-2e Quality And Continuous Improvement 17-2f Total Productive Maintenance 17-3 Lean Six Sigma 17-4 Lean Manufacturing And Service Tours 17-4a Timken Company 17-4b Southwest Airlines 17-5 Just-in-Time Systems 17-5a Operation of A JIT System 17-5b JIT in Service Organizations Chapter 18: Project Management 18-1 The Scope Of Project Management 18-1a Roles Of The Project Manager And Team Members 18-1b Organizational Structure 18-1c Factors For Successful Projects 18-2 Techniques For Planning, Scheduling, And Controlling Projects 18-2a Project Definition 18-2b Resource Planning 18-2c Project Scheduling With The Critical Path Method 18-2d Project Control 18-3 Time/Cost Trade-Offs 18-4 Uncertainty In Project Management