MSSC Safety Exam Study Guide
To be successful, __________ must be tied to the company's business plan. - ✔✔team goals
The first stage in a team development process is an awkward stage for the team members called
_____
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MSSC Safety Exam Study Guide
To be successful, __________ must be tied to the company's business plan. - ✔✔team goals
The first stage in a team development process is an awkward stage for the team members called
__________. - ✔✔forming
When a team sets objectives that they wish to accomplish, care should be taken to ensure that
these objectives are __________. - ✔✔measurable
Reaching a __________ means that although the chosen solution may not be the first choice of
everyone on the team, each member supports that solution as a viable option. - ✔✔consensus
When a team is formed to tackle a problem, a __________. - ✔✔team kickoff meeting is held to
get everyone up to speed on the task and meet each other
Promoting competition among teams or departments __________. - ✔✔Is not a reason to set
measurable team goals
Which of the following is not used as a problem analysis tool? - ✔✔shipping manifest
__________ is a technique teams use for generating as many ideas as possible. -
✔✔brainstorming
Improving external customer satisfaction is the main objective of __________. - ✔✔customer
service departments
A(n) __________ customer is a person or organization that receives services or products in
exchange for compensation. - ✔✔external
Customer satisfaction should always be the first objective considered when developing
__________. - ✔✔new or improved products
Teamwork, concurrent engineering, tools and techniques are needed in order to make
__________ productive. - ✔✔product introduction
Company objectives and production goals are important pieces of data to a __________. -
✔✔self-directed work team
In customer service, it is important to __________. - ✔✔look into the customer's problem, find a
solution, and follow through
Which type of customer service information stored in a database could help to improve product
quality? - ✔✔concerns customers have with specific products
Teams should strictly enforce rules about __________ to minimize conflict. - ✔✔arguing
Engineers working with manufacturing to become aware of tooling limitations and other
problems that may increase production time and cost is an example of __________. -
✔✔concurrent engineering
Vendors could be considered what type of customer? - ✔✔external
In a team, the __________ is one who will stimulate or guide the group to think of ideas. -
✔✔facilitator
Top level management must support a team for it to be __________. - ✔✔successful
__________ is a design methodology that designs features into the product that make it cheaper
to manufacture while maintaining its ability to perform its intended function. - ✔✔Design for
Manufacturing and Assembly (DFMA)
When a customer service agent answers the phone, they should try to answer between the
__________. - ✔✔second and the fourth ring
During a team meeting, any solutions to the problem being discussed that do not meet one or
more of the must-have criteria should be __________. - ✔✔eliminated
Supervisors should set measurable objectives to __________. - ✔✔have good performance
criteria for review of employee performance
Product designers should always consider the effects of tooling design and cost during
__________. - ✔✔prototype development
To ensure that a team has __________ meetin
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