Test Bank for LOOK, 3rd Canadian Edition, 3ce by Ronald B. Adler, Judith A. Rolls, Russell F. Proctor II TEST BANK

Test Bank for LOOK, 3rd Canadian Edition, 3ce by Ronald B. Adler, Judith A. Rolls, Russell F. Proctor II TEST BANK ISBN-13: 9780176700126 FULL CHAPTERS INCLUDED PART 1: LOOKING IN CHAPTER 1 A First Look at Interp ...

Test Bank for LOOK, 3rd Canadian Edition, 3ce by Ronald B. Adler, Judith A. Rolls, Russell F. Proctor II TEST BANK ISBN-13: 9780176700126 FULL CHAPTERS INCLUDED PART 1: LOOKING IN CHAPTER 1 A First Look at Interpersonal Communication Why We Communicate Physical Needs Identity Needs Social Needs Practical Goals The Process of Communication A Linear View A Transactional View Communication Principles and Misconceptions Communication Principles Communication Misconceptions The Nature of Interpersonal Communication Two Views of Interpersonal Communication Personal and Impersonal Communication: A Matter of Balance Communicating about Relationships Content and Relational Messages Types of Relational Messages Metacommunication Social Media and Interpersonal Communication Benefits of Social Media Challenges of Social Media Competence in Social Media What Makes an Effective Communicator? Communication Competence Defined Characteristics of Competent Communicators Competence in Intercultural Communication Communication in the Workplace CHAPTER 2 Communication and Identity: Creating and Presenting the Self Communication and the Self Self-Concept and Self-Esteem Biological Roots of the Self-Concept Socialization and the Self-Concept Characteristics of the Self-Concept Changing Your Self-Concept How to Change Your Self-Concept Influences on Identity The Self-Fulfilling Prophecy and Communication Self-Imposed Prophecies Other-Imposed Prophecies Presenting the Self: Communication as Identity Management Public and Private Selves Characteristics of Identity Management The Role of Identity Management Why Manage Identities? How Do We Manage Identities? Identity Management and Honesty Communication in the Workplace Self and Identity Self-Fulfilling Prophecies CHAPTER 3 Perception: What You See Is What You Get The Perception Process Selection Organization Interpretation Negotiation Influences on Perception Access to Information Physiological Influences Cultural Differences Social Roles Common Tendencies in Perception We Judge Ourselves More Charitably than Others We Cling to First Impressions We Assume that Others Are Similar to Us We Are Influenced by the Obvious Perception Checking Elements of Perception Checking Perception Checking Considerations Empathy and Cognitive Complexity Empathy Cognitive Complexity Cognitive Complexity and Communication Increasing Your Cognitive Complexity: The Pillow Method Communication in the Workplace CHAPTER 4 Emotions: Feeling, Thinking, and Communicating What are Emotions? Physiological Factors Nonverbal Reactions Cognitive Interpretations Verbal Expression Primary and Mixed Emotions Intense and Mild Emotions Intensity of Emotions Influences on Emotional Expression Personality Culture Gender Social Conventions Fear of Self-Disclosure Emotional Contagion Guidelines for Expressing Emotions Recognize Your Feelings Recognize the Difference Between Feeling, Talking, and Acting Expand Your Emotional Vocabulary Express Multiple Feelings Consider When and Where to Express Your Feelings Accept Responsibility for Your Feelings Be Mindful of the Communication Channel Managing Difficult Emotions Facilitative and Debilitative Emotions Sources of Debilitative Emotions Irrational Thinking and Debilitative Emotions Communication in the Workplace PART 2: LOOKING OUT CHAPTER 5 Language: Barrier and Bridge Understandings and Misunderstandings Understanding Words: Semantic Rules Understanding Structure: Syntactic Rules Understanding Context: Pragmatic Rules The Impact of Language Naming and Identity Language and Sensitivity Affiliation Power Disruptive Language Fact-Inference Confusion Emotive Language Euphemisms The Language of Responsibility 1. "It" Statements 2. "But" Statements 3. Questions 4. "I" and "You" Language 5. "We" Language Gender and Language Reasons for Communicating Conversational Style Gender and the English Language Culture and Language Verbal Communication Styles Language and Worldview Language in the Workplace CHAPTER 6 Nonverbal Communication: Messages beyond Words Characteristics of Nonverbal Communication Nonverbal Skills Are Vital All Behaviour Has Communicative Value Nonverbal Communication Is Primarily Relational Nonverbal Communication Occurs in Mediated Messages Nonverbal Communication Serves Many Functions Nonverbal Communication Offers Deception Cues Nonverbal Communication Is Ambiguous Influences on Nonverbal Communication Gender Culture Types of Nonverbal Communication Body Movement Individual Factors Voice Touch Appearance External Factors Physical Space Physical Environment Smell Time Communication in the Workplace Nonverbal Communication in the Workplace CHAPTER 7 Listening: More than Meets the Ear Listening Defined Hearing versus Listening Passive Listening Active Listening Elements in the Listening Process Hearing Attending Understanding Responding Remembering The Challenge of Listening Types of Ineffective Listening Why We Don't Listen Better Meeting the Challenge of Listening Better Types of Listening Responses Prompting Questioning Paraphrasing Supporting Analyzing Advising Judging Choosing the Best Listening Response Gender The Situation The Other Person Your Personal Style Listening in the Workplace PART 3: LOOKING AT RELATIONSHIPS CHAPTER 8 Communication and Relational Dynamics Why We Form Relationships Appearance Similarity Complementarity Reciprocal Attraction Competence Self-Disclosure Proximity Rewards Models of Relational Development and Maintenance Developmental Models Dialectical Perspectives Characteristics of Relationships Social Support Repairing Damaged Relationships Strategies for Relational Repair Forgiving Transgressions Intimacy in Relationships Dimensions of Intimacy Masculine and Feminine Intimacy Styles Cultural Influences on Intimacy Intimacy in Mediated Communication The Limits of Intimacy Self-Disclosure in Relationships Degrees of Self-Disclosure A Model of Self-Disclosure Benefits and Risks of Self-Disclosure Guidelines for Self-Disclosure Alternatives to Self-Disclosure Equivocating Hinting The Ethics of Evasion Communication in the Workplace CHAPTER 9 Improving Communication Climates Communication Climate: The Key to Positive Relationships Levels of Message Confirmation How Communication Climates Develop Defensiveness: Causes and Remedies Face-Threatening Acts Preventing Defensiveness in Others Saving Face The Assertive Message Format Responding Nondefensively to Criticism Seek More Information Agree with the Critic Communication in the Workplace CHAPTER 10 Managing Interpersonal Conflicts The Nature of Conflict Conflict Defined Conflict Is Natural Conflict Can Be Beneficial Conflict Styles Avoiding (Lose–Lose) Accommodating (Lose–Win) Competing (Win–Lose) Compromising (Partial Lose–Lose) Collaborating (Win–Win) Which Style to Use? Conflict in Relational Systems Complementary, Symmetrical, and Parallel Styles Destructive Conflict Patterns Conflict Rituals Variables in Conflict Styles Gender Culture Constructive Conflict Skills Collaborative Problem Solving Constructive Conflict: Questions and Answers