MAT 510 Midterm Exam 1 Answered.

MAT 510 Midterm Exam • Question 1 Improvement is needed for an organization to survive because: • Question 2 The principal drivers of the rapid change in the global economy are: ...

MAT 510 Midterm Exam • Question 1 Improvement is needed for an organization to survive because: • Question 2 The principal drivers of the rapid change in the global economy are: • Question 3 Problem solving activities typically include: • Question 4 Process average or mean: • Question 5 Why is it so difficult for a person or an organization to improve? • Question 6 What is tool that can be used to detect the structure variation? • Question 7 It is, unfortunately, common in business for managers to demand an explanation for variation that is, based on statistics, typical and expected variation, i.e., common cause variation. Alternatively, there may be obvious special causes in the data that may be shrugged off as “typical business fluctuations”. Which of the following statements about interpretation of variation are true? • Question 8 The Statistical Thinking Strategy has significant commonality with the scientific method. Which of the following statistical thinking principles is NOT generally associated with the scientific method? • Question 9 In Figure 2.11, Coach Hau presented data showing where goals were scored on crosses. This produced unexpected results, in terms of where the goals came from, and helped his team determine an effective strategy on free kicks. This is an example of what principle of statistical thinking? • Question 10 Analysts have noticed that October tends to be a bad month in the collections department – our collections on past due accounts tend to be consistently lower in October. This issue should be considered: Answer • Question 11 A manufacturing process has been experiencing problems. The operators charting the process data have identified the cause to be due to an unanticipated change in incoming raw materials. This problem should be considered: Answer • Question 12 Box, Hunter, and Hunter are quoted in this chapter as stating: “Data have no meaning in themselves; they are meaningful only in relation to a conceptual model of the phenomenon studied.” This critical point is related to which of the following principles of statistical thinking? • Question 13 The Hidden Factory is: • Question 14 Improving the quality of process measurements is: Answer • Question 15 Service and non-manufacturing processes: Answer • Question 16 Process measurements are: Answer • Question 17 We measure, monitor and improve process cycle time because: Answer • Question 18 The SIPOC model for a business helps everyone in the company see the business from an overall perspective by: I. Keeping a focus on customer needs II. Identifying inputs and outputs for each step of the process III. Displaying cross-function activities in simple terms IV. Helping maintain the big business picture Answer • Question 19 Process complexity is important because complex processes: Answer • Question 20 The frameworks discussed in Chapter 4 could be considered more specific examples of: Answer • Question 21 Use of subject matter knowledge is a key aspect of the Statistical Thinking Strategy discussed in Chapter 2. For which of the following case studies in Chapter 4 was this principle NOT clearly applied? Answer • Question 22 Which of the following are accurate statements about the relationship between the Process Improvement Framework (PIF) and the Problem Solving Framework (PSF)? Answer • Question 23 Suppose the Process Improvement Framework were used to attack a problem where the process in question was inherently unstable. Which of the following would be a likely result of this effort? Answer • Question 24 Which type of variation was critical to resolving the realized revenue case study? Answer • Question 25 We learned in Chapter 2 that most processes are dynamic in nature, and therefore the time dimension is often a critical consideration in process improvement. For which of the case studies in Chapter 4 was plotting data over time NOT critical to success? Answer