Target Interview Study Guide

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Target Interview Study Guide Why do you want to work for Target? - ✔✔I love the products and service of target. Been coming since little and would love to represent them. What can you tell me a... bout the Target company? - ✔✔The headquarters are in Minneapolis, Minnesota. Partnered with CVS. Their slogan is: expect more, pay less. George Dayton founded Target and the first store opened in 1962 How would you define customer service? What separates good customer service from bad? - ✔✔The staff is friendly and always willing to help the customer find what he or she needs. The customer is not waiting in line for long periods of time at checkout. The store display is well kept and presented with adequate inventory. Which of your traits do you think would be your biggest asset if hired in this role? - ✔✔Friendly, approachable, hardworking, fast learner. Tell me about a time when you chose to go above and beyond for a customer. - ✔✔Seen an old lady carrying many items to her car so i offered to help and found out that she had been overcharged. Took her to customer service to resolve the issue. She told me she recently lost her husband and was very thankful for the help. She was a regular and came very often greeting me whenever she saw me and always asked me to ring her out. Can you tell me about a mistake you made on the job? What did you do to correct it, and what did you learn from the experience? - ✔✔When I first started I never wanted to ask for help cause I was new and didn't want to bother anyone, but i started to make mistakes which made things worse. So now I always ask for help when I need it because it helps prevents things from going bad. If you saw a coworker steal a quarter from a register, what would you do? - ✔✔Let supervisor know anonymously if possible. In your opinion, what makes a good team member? - ✔✔Willingness to help someone, make sure everyone is on the same page, responsible, reliable. If you were assisting one customer and a second customer came up demanding your attention, what would you do? - ✔✔Tell them that i'm busy with the existing customer and instruct him where to find another team member or customer service to get immediate attention. Can you describe a time when you faced an ethical dilemma on the job? How did you handle it? - ✔✔N/A If a customer was looking for a product that was out of stock, what would you do? What if the product was discontinued? - ✔✔I would let them know its not available, and tell them I could check other targets to see if they have them. Ask them if there is a similar item that may be in stock. Tell me about a time when you didn't agree with a team member. What was the outcome? - ✔✔Me and a co-worker disagreed on how an unsatisfied customer was dealt with. I spoke to them one on one and we resolved it stating that we both only wanted whats best for the customer. If two different managers gave you two conflicting priorities, how would you decide what to do? - ✔✔I believe communication is key in situations like this, so I would constantly update both managers when progress has been made and give them a rough idea of when i'll be done. So they may be lenient if I don't finish on time. Finals week of School/Group Projects If you were counting out your cash register at the end of a shift and discovered you were $2 short, what would you do? - ✔✔I would report it to my manager then fill what is lost with my money. Tell me about a time when you went above and beyond to help a teammate? - ✔✔N/A If you were in the middle of a high-priority task and noticed a safety issue that poses an immediate risk to customers or coworkers, what would you do? - ✔✔I would ask surrounding staff if they could fix the safety issue. If not then I would take care of it myself as quickly as possible. What would you do if an angry customer became verbally abusive? - ✔✔I would keep in mind my body language and speaking tone and keep calm to prevent escalating the situation further. I would then listen to the customers complaint and rephrasing them and asking clarifying questions to ensure I understand, and trying to find a reasonable resolution. If I cannot find a solution then I would follow company policy. If a customer is looking for a product, but is having trouble describing it, what would you do? - ✔✔I would ask them to describe it and tell me its potential uses. If that does not help then I would ask my co-workers for help. Tell me about a time when you were innovative on the job. - ✔✔N/A Where do you see yourself in five years? - ✔✔N/A Why should I hire you? - ✔✔Experience, flexible hours, work hard, punctual, good communication skills. What is your greatest weakness? - ✔✔Too nice at times. Learning to put foot down and speak up. What is your greatest strength? - ✔✔Hard working What motivates you? - ✔✔Achieving goals that I set for myself. Helping and coaching others, overcoming challenges. Who are Targets Competitors? - ✔✔Walmart, Amazon,Home Depot, Kroger, Costco, Kmart, Lowe's, Sam's Club, Best Buy, and Aldi. [Show More]

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