IAHSS Basic Questions and Answers
Already Passed
Which of the following is NOT one of the classifications of healthcare organizations discussed
in this chapter? (begin chapter 1) ✔✔Individual Healthcare
Which of the
...
IAHSS Basic Questions and Answers
Already Passed
Which of the following is NOT one of the classifications of healthcare organizations discussed
in this chapter? (begin chapter 1) ✔✔Individual Healthcare
Which of the following is NOT a risk issue for healthcare? ✔✔Mostly female staff
Which of the following is usually at the top of the organizational chart? ✔✔Board of Directors
Which of the following statements best describes employees? ✔✔All staff directly employed by
the facility
Security uses senior management's endorsement to build what kind of program? ✔✔Strong and
effective
How should friendships and interpersonal relationships between security officers and staff
members from other departments be treated? (begin chapter 2) ✔✔Encouraged, but security staff
educated about ethics and avoiding favoritism.
Which of the following allows a department to assess its cost effectiveness within an
organization? ✔✔Benchmarking
What should the most primary overriding concern of any security department be? ✔✔The safety
and well-being of anyone in the facility.
Which of the following are skills a security professional should have and use at all times? ✔✔All
of the above (Good observation skills, good comm skills, tolerance)
Why are vendors potentially a high security risk to a healthcare facility? ✔✔Vendors often have
access to sensitive areas yet staff of the healthcare organization may know very little about
vendors' backgrounds.
In the patient and family centered care philosophy, who determines which individuals are part of
the patient's family? ✔✔The patient, provided he or she is developmentally mature and
competent to do so.
Which of the following is NOT an example of an external customer? (begin chapter 3)
✔✔Employees
Which of the following does NOT help the security uniform communicate an appropriate
message to the public? ✔✔Wearing the uniform shirt untucked.
Which of the following is NOT an example of undesirable behavior and demeanor in a security
officer? ✔✔Confidence
What is the relationship between employees and management sometimes called? ✔✔Employee
relations
Which of the following may union members NOT do during picketing? ✔✔Block entrances to
the facility.
The speech pattern related to your tone of voice is considered which form of communication?
(begin chapter 4) ✔✔Paraverbal communication
Which of the following is not a proper technique to use when providing good customer service?
✔✔Looking at your watch every few minutes.
"Perception is reality" - Which of the following is important for the security professional to
remember regarding this statement? ✔✔All of the above (all interactions are subject to personal
interpretation, positive nonverbals and paraverbals will influence the perception of customers, a
customers prior history of interaction may impact their initial impressions of security in either an
adverse or positive way)
Which of the following are powerful reasons to advocate and promote strong customer service?
✔✔All of the above (strong customer service prevents violence and helps preserve a safe
therapeutic environment, customer service supports people in crisis and may have a lasting
impact for the customer, strong customer service allows security officers opportunities to
problem solve with a person in crisis.)
The L.A.S.T. technique in managing complaints requires security professionals to... ✔✔Listen,
Apologize, Solve, Thank
Which of the following environmental factors can contribute to customer dissatisfaction and
anxiety? ✔✔All of the above (lack of privacy/crowding, excessive noise, lack of access to
refreshments)
Which of the following is NOT a reason organizations should use teams? (begin chapter 5)
✔✔Forming a team ensures the team will be successful.
The security department would be an example of what type of team? ✔✔An ongoing or
functional team
To be successful, teams need which of the following? ✔✔All of the above (access to resources,
access to people in the know, clearly defined purposes and goals)
Which of the following is a challenge to teamwork? ✔✔Purpose
Which of the following is NOT a stage of team development? ✔✔Rounding
Which of the following is NOT an opportunity derived from patrol? (begin chapter 6) ✔✔Using
the security vehicle to go offsite.
Which is the most common patrol approach? ✔✔Conspicuous
Which of the following are the three key elements of a good patrol? ✔✔Observation, perception,
and memory
Which type of patrol covers all areas equally with high visibility? ✔✔Routine
Which one of these is an example of something you should do while patrolling? ✔✔Let
employees know you are in the area.
Security officers must interact in a professional manner with which group of people? (begin
chapter 7) ✔✔Everyone who comes in the door
Which trait or skill is NOT desirable for a security officer to possess? ✔✔Inability to maintain
trust and confidence
In which way is a security officer likely to interact with a patient? ✔✔All of the above (picking
up or retaining a patients valuables, investigating lost or stolen property, helping resolve
domestic disputes occurring at the facility)
Which is not a category of a missing patient? ✔✔Patient that has completed treatment is
discharged, and has left the facility.
Which of the following should a security officer NOT do when interacting with a visitor? ✔✔Be
unfeeling/unreasonable
Which of the following are common types of law violations that may occur in hospitals? ✔✔All
of the above (burglary, trespassing, assault)
Related to physical interactions and body language, which answer most accurately reflects a
"reaction zone" according to the manual? ✔✔Four to six feet.
Handling the emotion before attempting to handle the problem is one type of de-escalation
technique. ✔✔TRUE
Which of the following is not a security officer/subject consideration, related to use of force?
✔✔Scars
Under no circumstances may handcuffs be used in a healthcare environment. ✔✔FALSE
Which of the following is a professional attribute? (begin chapter 9) ✔✔All of the above (Image,
posture, attitude)
The self-disciplined officer does NOT do which of the following? ✔✔Call a routine duty a waste
of time.
Non-verbal communication accounts for what percentage of communication? ✔✔94 percent
Which organization developed a code of ethics for the healthcare security profession?
✔✔IAHSS - International Association for Healthcare Security and Safety
Which of the following is NOT an IAHSS training course? ✔✔Cardiopulmonary resuscitation
CPR
You should pay close attention to which elements of your speech when speaking with patient,
visitor or staff member? ✔✔Tempo, volume and cadence
What is the key factor in tactical deployment? (begin chapter 10) ✔✔Control of Distance
During a contact, what is the general recommended distance between you and the individual?
✔✔4 to 6 feet
What is your primary goal in using tactical evaluation? ✔✔To determine the level of threat
What is the force continuum? ✔✔A. The force applied by an officer to a subject to meet the
continuing escalation of force.
What is the overall goal in using any physical intervention? ✔✔To pursue, seek compliance, or
impede a subject.
Should security officers provide mental health counseling to persons in need? ✔✔
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