Organizational Behavior: Bridging Science and Practice Version 3.0 by Talya Buer and Berrin Erdogan. ISBN 978-1-4533-9198-3. All Chapter 1-15. TEST BANK/SOLUTIONS MAMUAL

Organizational Behavior: Bridging Science and Practice Version 3.0 by Talya Buer and Berrin Erdogan. ISBN 978-1-4533-9198-3. All Chapter 1-15. TEST BANK/SOLUTIONS MAMUAL TABLE OF CONTENTS Chapter 1: Organizational Beha ...

Organizational Behavior: Bridging Science and Practice Version 3.0 by Talya Buer and Berrin Erdogan. ISBN 978-1-4533-9198-3. All Chapter 1-15. TEST BANK/SOLUTIONS MAMUAL TABLE OF CONTENTS Chapter 1: Organizational Behavior 1.1 Employee Engagement in Organizational Change Toward B Corp Status: The Case of Townshend’s Tea Company 1.2 Understanding Organizational Behavior 1.3 Learning and Retention 1.4 Organizational Behavior Research Methods 1.5 Trends Influencing Organizational Behavior 1.6 Maintaining a Customer Service Culture: The Case of Les Schwab Tires Chapter 2: Diversity in the Workplace 2.1 Equality as a Core Value: The Case of Salesforce.com 2.2 Demographic Diversity 2.3 Cultural Diversity 2.4 The Role of Ethics and National Culture 2.5 Managing Diversity for Success: The Case of IBM Chapter 3: Understanding People at Work: Individual Differences and Perception 3.1 Hiring for Match: The Case of Netflix 3.2 The Interactionist Perspective: The Role of Fit 3.3 Individual Differences: Values and Personality 3.4 Perception 3.5 The Role of Ethics and National Culture 3.6 Using Big Data to Match Applicants to Jobs: The Case of Cornerstone OnDemand Chapter 4: Individual Attitudes and Behaviors 4.1  Fostering Positive Job Attitudes and Professional Development: The Case of Enterprise Holdings 4.2 Work Attitudes 4.3 Work Behaviors 4.4 The Role of Ethics and National Culture 4.5 People Come First: The Case of SAS Chapter 5: Theories of Motivation 5.1 Creating Happiness Through Motivation: The Case of The Walt Disney Company 5.2 Need-Based Theories of Motivation 5.3 Process-Based Theories 5.4 The Role of Ethics and National Culture 5.5 A Motivating Place to Work: The Case of Zappos Chapter 6: Designing a Motivating Work Environment 6.1 Retail with a Purpose: The Case of REI 6.2 Motivating Employees Through Job Design 6.3 Motivating Employees Through Goal Setting 6.4 Motivating Employees Through Performance Appraisals 6.5 Motivating Employees Through Performance Incentives 6.6 The Role of Ethics and National Culture 6.7 Motivating Steel Workers Works: The Case of Nucor Chapter 7: Managing Stress and Emotions 7.1 Managing Stress and Emotions: The Case of NASA’s Mission to Mars 7.2 What Is Stress? 7.3 Managing Stress 7.4 What Are Emotions? 7.5 Emotions at Work 7.6 The Role of Ethics and National Culture 7.7 Facing Foreclosure: The Case of Camden Property Trust 7.8 Conclusion 7.9 Exercises Chapter 8: Communication 8.1 Instant Messaging in the Workplace: The Case of Slack 8.2 Understanding Communication 8.3 Communication Barriers 8.4 Different Types of Communication 8.5 The Role of Ethics and National Culture 8.6 Employee Satisfaction Translates to Success: The Case of Edward Jones Chapter 9: Managing Groups and Teams 9.1 Four Generations of Teamwork: The Case of the Lego Group 9.2 Group Dynamics 9.3 Understanding Team Design Characteristics 9.4 Management of Teams 9.5 Barriers to Effective Teams 9.6 The Role of Ethics and National Culture 9.7 Putting Peer Pressure to Work: The Case of Pret a Manger  Chapter 10: Conflict and Negotiations 10.1 When Conflict Is Productive: The Case of Amazon 10.2 Understanding Conflict 10.3 Causes and Outcomes of Conflict 10.4 Conflict Management 10.5 Negotiations 10.6 The Role of Ethics and National Culture 10.7 Negotiation Failure: The Case of PointCast Chapter 11: Making Decisions 11.1 Trusting Employees to Make Decisions: The Case of Microsoft 11.2 Understanding Decision Making 11.3 Faulty Decision Making 11.4 Decision Making in Groups 11.5 The Role of Ethics and National Culture 11.6 Decisions, Decisions: The Case of Angry Birds Chapter 12: Leading People Within Organizations 12.1 A Different Approach to Leadership at Apple: The Case of Tim Cook 12.2 Who Is Considered a Leader? Trait Approaches to Leadership 12.3 What Do Leaders Do? Behavioral Approaches to Leadership 12.4 What Is the Role of the Context? Contingency Approaches to Leadership 12.5 What’s New? Contemporary Approaches to Leadership 12.6 The Role of Ethics and National Culture 12.7 Taking on the Pepsi Challenge: The Case of Indra Nooyi Chapter 13: Power and Politics 13.1 English Teacher to Billionaire: The Case of Jack Ma 13.2 The Basics of Power 13.3 The Power to Influence 13.4 Organizational Politics 13.5 Understanding Social Networks 13.6 The Role of Ethics and National Culture 13.7 You’ve Got a Friend in Me: The Case of Dale Carnegie Chapter 14: Organizational Structure and Change 14.1 Changes in Latitudes, Changes in Attitudes: The Case of Kronos 14.2 Organizational Structure 14.3 Organizational Change 14.4 The Role of Ethics and National Culture 14.5 Lean, Mean Driving Machine: The Case of Toyota 14.6 Conclusion 14.7 Exercises Chapter 15: Organizational Culture 15.1 When It Comes to Culture, Strong Signals Matter: The Case of General Motors 15.2 Understanding Organizational Culture 15.3 Characteristics of Organizational Culture 15.4 Creating and Maintaining Organizational Culture 15.5 Creating Culture Change 15.6 The Role of Ethics and National Culture 15.7 Service Culture Makes All the Difference: The Case of Four Seasons Hotels