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Customer Service Assignment

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The document comprises a design of a customer care program concerning a company of choice where in my case it is Kenya Ports Authority. The customer care program focuses on the experience customers ge ... t from interacting with the organization. The experience commences from the time of interacting with the team either to partner or purchase a service until their request is fulfilled. The design of a program needs to follow several critical steps which give guidelines on how to maintain and attract more customers. It also contains recommendations on improving the program. The document also contains the latest APA seventh edition formatting style. [Show More]

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