Summary Business Process Management Questions and Answers 2023
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The 5 Business Process Activities - -1. Design 2. Modeling 3. Execution 4. Monitoring 5. Optimization -BPM Activities: Design - --involves identification of existing processes and the ... conceptual design of how processes should function once they have been improved -BPM Activities: Modeling - --introduces variables to the conceptual design for a what-if analysis. -BPM Activities: Execution - --Design changes are implemented and key indicators of success are developed. -BPM Activities: Monitoring - -Information is gathered and tracked and compared with expected performance -BPM Activities: Optimization - --using the monitoring data and the original design, the process manager continues to refine the process. -BPM Techniques: - -Define, Measure, Analyze, Improve, Control -BPM Techniques: Define - -original process is defined as a baseline for current process functioning or process improvement -BPM Techniques: Measure - -indicators that will show a change to the process (e.g., reduced time, increased customer contacts, etc.) are determined -BPM Techniques: Analyze - -determine the targeted or optimal improvement with simulations or models. -BPM Techniques: Improve - -the improvement is selected and implemented -BPM Techniques: Control - -monitor improvement in real time and apply the data to the model for improvement with dashboards and other measurement reports. -Process management has also been referred to as PDCA. [Show More]
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