ITIL® 4 Foundation Exams 1-6, Questions & Answers

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ITIL® 4 Foundation Exams 1-6, Questions & Answers-What is the definition of a service? a) The means by which an organization is directed and controlled b) A set of specialized organizational ca ... pabilities for enabling value to customers c) A method for visualizing work, identifying potential blockages and resource conflicts, and managing work in progress d) A means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks Identify the missing word(s) in the following sentence. Utility is the [?] offered by a product or service to meet a particular need. a) Assurance b) Promise c) Functionality d) Outcome Identify the missing word in the following sentence. [?] is the practice of ensuring that risks are properly assessed, authorizing changes to proceed, and managing a change schedule in order to maximize the number of successful IT changes. a) IT asset management b) Service configuration management c) Change control d) Service level management Identify the missing word(s) in the following sentence. An event is any change of state that has significance for the management of a(n) [?] or other configuration items. a) Output b) Product c) Service d) Outcome What is the purpose of the 'inform [Show More]

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