Select and Retain Employees
Talent Acquisition: Recruitment Strategies
When looking for new customer service representatives for the team you need to come up with a
plan of where you’re going to look for new team memb
...
Select and Retain Employees
Talent Acquisition: Recruitment Strategies
When looking for new customer service representatives for the team you need to come up with a
plan of where you’re going to look for new team members. To look for new team members LTC
will start with the current employees we have and offer an incentive for those that bring in new
employees. TLC is going to post the job on their website for those that were recommended to
apply so they can apply directly to the company. We will use job posting sights that filter out
applications that do not have the qualifications we are looking for. We will also use college
career offices to target those looking to earn money while finishing their classes. “Each approach
is different, and each one is structured to ensure that these companies find employees who will fit
well in their organization and provide them with the skills and talents they require to remain
successful” (Arthur, D. 2004).
TLC must adhere to a few employment laws when they are looking at applications and
interviewing people. Executive Order 11246 which prevents employers from discriminating
based race, color, religion, sex, national origin, physical disability, or other characteristics.
(Muller, M. 2012). Employers can not decline an application because they are in the military or if
they are a Veteran.
Talent Acquisition: Selection Process
As TLC starts to look threw applications and resumes they will be looking for applicants that
have an associate’s degree. Applicants must have one to three years of sales experience dealing
with customers over the phone or in person and have basic computer skills. Human Resources
will filter out applications and res
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