MERA CUSTOMER SERVICE SCREENING > QUESTIONS & ANSWERS > MERA CUSTOMER SERVICE SCREENING TEST 100 QUESTIONS AND ANSWERS/UPDATED 2023/VERIFIED 100% (All)

MERA CUSTOMER SERVICE SCREENING TEST 100 QUESTIONS AND ANSWERS/UPDATED 2023/VERIFIED 100%

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MERA CUSTOMER SERVICE SCREENING TEST 100 QUESTIONS AND ANSWERS/UPDATED 2023/VERIFIED 100% What questions do you ask to see if the customer software met expectations of the customer? -✔✔ How ha... s the software worked for what you were doing it for? A new customer comes into your department, but you are helping another customer. You should: -✔✔ Acknowledge the new customer's presence with eye contact and /or a brief comment that you'll be right with him. Which of the following would be the best option when trying to find out what customer wants to buy? -✔✔ What color do you prefer in that brand? A good reason for creating an opening for discussion is to: -✔✔ Get to know what the customer wants The best way to talk to a new customer is to: -✔✔ Match what you say and your tone of voice to her personality Three ways to create a positive impression of you and the store include: Complimenting the customer's taste; assuring the customer that he is the expert; and -✔✔ Indicating based on your professional product knowledge, you feel his purchases are worthwhile A retail association sees that an electrical socket has wires exposed in an area where customers shop. The retail associate must: -✔✔ Secure the area and report the situation to management. If the customer isn't shopping alone, you can include the rest of the party by: -✔✔ Giving other service to those in the party, such as offering a chair or a cup a refreshment A customer has looked at several watches and seems to like one best. What is the best to say to close the sale? -✔✔ Shall I go ahead and replace the band for you or do you want to keep both styles for different looks? Which store offers the best price? -✔✔ Store 1 offers the best price. According to market research, what percentage of customers is likely to spend more if the sales associate is helpful? -✔✔ 45% If a customer walks directly to an item, this may indicate that he -✔✔ Knows what he wants and would probably appreciate quick, efficient service Your ultimate goals as a sales associate is to: -✔✔ Satisfy the customer You can best determine the customer's needs by gathering information though careful observation and by: -✔✔ Asking the customer thoughtful questions To keep the lines of communication open the best questions to ask -✔✔ begin with who, what, where, when, how, or why Which of the following are examples of open-ended questions? -✔✔ What features are important to you? When fitting the products to the customer, you should: -✔✔ Ask questions that will help her define the right fit Which of the following phrases might be appropriate when discussing clothing size with your customer? -✔✔ Have you worn this brand before? What size was most comfortable for you? [Show More]

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