ServiceNow VRM Course Testbank 2000 Question and Correct Answers

ServiceNow VRM Course Testbank 2000 Question and Correct Answers What provides a guide for moving data from import sets? ✔Ans✔ Transform map How do you change the sort sequence of fields or task? ✔Ans✔ Modify the ...

ServiceNow VRM Course Testbank 2000 Question and Correct Answers What provides a guide for moving data from import sets? ✔Ans✔ Transform map How do you change the sort sequence of fields or task? ✔Ans✔ Modify the order field Tables and Fields can be viewed and manipulated where? ✔Ans✔ Form Tables and Columns What is the sequencing of publishing a Knowledge Article? ✔Ans✔ Draft Review Publish What are the 3 basic components of Workflow? ✔Ans✔ Approvals Notifications Task How do you modify or create workflow? ✔Ans✔ Utilize the Graphical Workflow Editor Where do you go in ServiceNow to change the banner and colors? ✔Ans✔ System Properties, then CSS Properties To access the control list you have to have which access? ✔Ans✔ Security_Admin Where do you go to delete tables?? ✔Ans✔ Tables and Columns Choose "delete" and type the word "delete" What is a row? ✔Ans✔ A record is a row What is a column? ✔Ans✔ A field is a column What do incident, problem and change have in common? ✔Ans✔ They save to the task table If importing data, how do you keep from importing duplicates? ✔Ans✔ Utilize the Coalace field to state which field is the unique key What controls what data users can access ? ✔Ans✔ ACL-Access Control List Where do you go to add/modify a service catalog item? ✔Ans✔ Service Catalog>Maintain Item What is stored in a table? ✔Ans✔ Data How are users related to roles or groups? ✔Ans✔ 1 to many relationships What are update sets? ✔Ans✔ groups of customizations that can be moved from one instance to another What is a CI? ✔Ans✔ A CI is tangible and intangible What is BSM? ✔Ans✔ Business Service Management BSM map graphically displays the configuration items, CI, that support a business service What is a tool that will autopopulate the CMDB about your windows computer? ✔Ans✔ Help the Helpdesk What is a record producer? ✔Ans✔ A specific type of catalog item that allows end users to create task based records such as incident from the service catalog Does ESS have a role? ✔Ans✔ ESS does not have a role When you open a service catalog and click the Order button what gets created? ✔Ans✔ REQ>RITM>TASK What is a select box, single line text, reference, check box, multiple choice? ✔Ans✔ Variable What is a variable set? ✔Ans✔ Unit of variables that can be shared between catalog items