NCCT Medical Assistant Interactive Review 2023| Test Bank| Questions with Complete Solutions

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NCCT Medical Assistant Interactive Review 2023| Test Bank| Questions with Complete Solutions When writing a business letter, the medical assistant should include which type of punctuation following t... he salutation? A. semi-colon B. hyphen C. comma D. colon [Correct Ans:- D. colon Rationale A salutation is followed by the colon (introductory greeting) flush with the left margin in a professional letter. It is generally considered appropriate use of punctuation in business letter writing. (Example: Dear Mr. Martinez:) A semi-colon, hyphen and comma are not generally used in a salutation but are commonly used within sentences. A business letter should be folded in which of the following positions when using a standard No. 10 envelope? A. half, horizontally B. half, vertically C. thirds, face-up D. quarters, face-down [Correct Ans:- C. thirds, face-up Rationale To ensure the letter fits in the envelope and can be removed easily and intact, a business letter is folded into equal thirds with the head of the letter facing upwards (with the greeting side on the inside). Folding a letter into fourths or half (both horizontally or vertically) will simply prevent the letter from fitting into the envelope. Which of the following questions should the medical assistant ask to gain the most pertinent information about the patient's chief concern while taking her history? A. What medications are you currently taking? B. What brings you in to see the doctor today? C. On a scale of 1-10, where would you rate your pain? D. When was your last menstrual period? [Correct Ans:- B. What brings you in to see the doctor today? Rationale A patient answering an open ended question is able to expand on what is of current concern to them. It encourages the patient to communicate specific details to effectively provide appropriate care and address the health issue. The other choices are closed-ended questions eliciting a simple answer that may not lead to their submitting further pertinent information. When composing a business letter, how should the medical assistant properly indicate copies of the letter are being sent to others? A. List the names below the sender's name. B. Enter "Encl" followed by the names. C. Enter "Re" followed by the names. D. Enter "cc" followed by the names. [Correct Ans:- D. Enter "cc" followed by the names. Rationale Underneath the signatory section, the CC indicates a carbon copy has been included and names the individual in receipt of the copy. "Encl" would be used if another document was being sent with the cover letter and "Re" means Regarding (and is followed by a subject line). Just listing names below the signature line does not convey direction or purpose. The medical assistant aligns all parts of a business letter at the left margin. This is an example of which of the following letter formats? A. Simplified letter style B. Full block style C. Modified block style D. Semi block style [Correct Ans:- B. Full block style Rationale A Full Block Style is the recognized alignment for most business communications. The date, salutation, paragraphs and signature block are all flush with the left margin. This is the most common business letter format not simplified, modified or semi block styles. Which of the following is an inappropriate complimentary closing for a business letter? A. "Sincerely" B. "Respectfully" C. "Best Regards" D. "Wishing You the Best" [Correct Ans:- D. "Wishing You the Best" Rationale The closing salutation on all correspondence in a physician's office must be professional. Wishing You the Best is friendly but not as professional as Sincerely, Respectfully, Best Regards or Regards. [Show More]

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