CNA - Certified Nursing Assistant > EXAM > CNA Exam 1 Review Latest 2023 Graded A+ (All)
CNA Exam 1 Review Latest 2023 Graded A+
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Define abuse ✔✔- An act or failure to act that intentionally or recklessly causes harm to a resident (W13) - Purposely causing physical, mental, or emotional pain or injury to someone (H13) E... xamples of proper phone etiquette (W23) ✔✔1. Identify your name + facility's name 2. Be friendly + professional 3. Ask if they are willing to be put on hold before being transferred 4. Write down message & repeat back 5. Ask for proper spellings 6. Do not give out additional information each level in Maslow's hierarchy of needs (W57) ✔✔1. Physical needs: oxygen, water, food, elimination, rest 2. Safety & security: clothing, stability, protection 3. Need for love: acceptance, belonging 4. Need for self-esteem: achievement, belief in one's own value, respect [Show More]
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