HSA 4180|68 Questions with Verified Answers
When talking about health disparities, we are typically talking about differences in health among people of different: - CORRECT ANSWER race, ethnicity, gender (all)
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HSA 4180|68 Questions with Verified Answers
When talking about health disparities, we are typically talking about differences in health among people of different: - CORRECT ANSWER race, ethnicity, gender (all)
The Continuum of Care typically starts with __________ and ends with __________. - CORRECT ANSWER prenatal care, end-of-life care
Which of the following is NOT considered a stakeholder in HCOs? - CORRECT ANSWER ? All
Specialized areas for managers include: Human Resources, Information Systems, and Patient Experience. - CORRECT ANSWER True
The process of getting things done through and with people - CORRECT ANSWER management
"Span of control" means: - CORRECT ANSWER How many people report to you
From Gulick's work came 5 fundamental management functions, which of the following is NOT one of those functions: - CORRECT ANSWER reporting
One theory of management (Katz) found that managers use 3 basic kinds of skills to perform work. Which of the following does NOT describe one of those skills? - CORRECT ANSWER hiring
Managers typically manage the same way. - CORRECT ANSWER False
Which of the following is not typically addressed/done in an Environmental Assessment? - CORRECT ANSWER Validating assumptions about the future external environment
What part of Strategic Planning is where we decide who will be accountable for what and what action steps need to be taken? - CORRECT ANSWER When we establish the organizational direction
Which of the following is done during the Strategy Formulation portion of the strategic planning cycle? - CORRECT ANSWER Outlining goals
When establishing the Organizational Direction, what is the main question are we looking to answer? - CORRECT ANSWER Where should we be going in the future?
Which of the following about "organizations" is not true? - CORRECT ANSWER They must be set up with intention
Which of the following type of worker is not an actual employee of the organization? - CORRECT ANSWER contract
How work is organized and ultimately how an organization is structured may be dependent on which of the following variables? - CORRECT ANSWER The size of the organization
What is meant by "span of control"? - CORRECT ANSWER How many people report to you
Physicians and other medical professionals are often guided by medical expertise rather than managerial authority. - CORRECT ANSWER True
All of the following are advantages of the Divisional Structure except: - CORRECT ANSWER higher efficiency due to more staff
All of the following are disadvantages of the Matrix Structure except: - CORRECT ANSWER can develop both functional and product expertise
True or False: A network structure minimizes outsourcing or eliminates it altogether (i.e. the organization prefers to keep all departments "in-house"). - CORRECT ANSWER True
Most healthcare organizations have a governing body, which of the following functions is one that they are typically NOT responsible for? - CORRECT ANSWER Negotiating reimbursement rates
True or False: A "contracted" employee typically works onsite and at the healthcare facility whereas outsourced functions do not. - CORRECT ANSWER True?
Which of the following is typically "formally" convened? - CORRECT ANSWER A committee?
Which of the following is NOT an advantage of big groups? - CORRECT ANSWER Easier to get to an agreement
A leader of a group is responsible for all of the following except: - CORRECT ANSWER Liaising with HR when disciplinary actions must be taken
True of False: Groupthink fosters diverse and thoughtful ideas and analyses. - CORRECT ANSWER False
Which of the following is a guideline for effective meetings? - CORRECT ANSWER Send out the agenda and any other relevant materials out ahead of the meeting (a few days before)
Respect everyone's time (start on time, end on time)
State the purpose of the meeting
Which of the following is NOT one of the Seven Human Resources Processes? - CORRECT ANSWER transitioning
HR programs, policies, and procedures help create consistency and inequality throughout the HCO. - CORRECT ANSWER False
Laws affect how managers do all but which of the following? - CORRECT ANSWER perform very few aspects of staffing
Which of the following are included when hiring applicants? - CORRECT ANSWER all of the above
Interviews are essential for understanding applicants well. - CORRECT ANSWER True
Training for staff in a specific department may be done by all of the following except: - CORRECT ANSWER staff expert from another department
The Performance Appraisal is a formal systematic assessment of how well employees perform jobs in relation to standards. - CORRECT ANSWER False
Compensation is all of the following except: - CORRECT ANSWER based on personal relationships
Protection and Representation of employees includes which of the following? - CORRECT ANSWER protect employees from physical and emotional dangers
represent employees' views, concerns, and grievances to management
managers are responsible for safety and representation in their own work areas
all of the above (correct)
A Labor Union is an inside organization that represents specific groups of contractors and negotiates on their behalf with the CEO for compensation, schedules, work conditions, and terms of employment. - CORRECT ANSWER False
Which of the following is not a skill that leaders need in order to be able to influence others? - CORRECT ANSWER Technical skills (to be able to work with things)
Behavior theory suggests two specific behaviors influence how effective a leader is at leading, orientation towards people and orientation towards production/productivity. If a leader has a low orientation towards people and a high orientation towards production, they are most like going to be: - CORRECT ANSWER Someone who is generally only concerned with the bottom line (the work getting done) and does not typically take employee's input.
What type of leadership revolves around supporting employees and helping them succeed? - CORRECT ANSWER Servant Leadership
Transactional leadership is largely based on _____. - CORRECT ANSWER Exchanges with employees
True or False: There are largely no differences between leading managers/staff and leading physicians. - CORRECT ANSWER F
When goal setting, a goal is more motivating if it has all of the following attributes except for: - CORRECT ANSWER general
Which of the following statements is incorrect?
a. Group of answer choicesIgnoring an employee is an example of a personal power.
b. Denying an employee's request for time off is an example of positional power.
c. Having a reserved parking space is an example of positional power.
d. Withholding information is an example of a personal power. - CORRECT ANSWER d
Which of the following actions is not consistent with reinforcement theory? - CORRECT ANSWER A manager setting a goal
True or False: Organizational politics (politics being defined as the use of power to influence decisions) only end up harming organizations. - CORRECT ANSWER F
True or False: The best approach to leadership, as well as motivating, simply depends on the situation and the employees. It is not a "one size fits all". - CORRECT ANSWER T
Which of the following regarding culture is not true? - CORRECT ANSWER It evolves quickly
Which of the following does not contribute to influencing an organization's culture? - CORRECT ANSWER Performance standards
Cutting back on unprofitable health services that are needed in the community would be a violation of which type of ethics? - CORRECT ANSWER Medical
If an employee is unable to do what he or she thinks is ethically right because the organization is somehow preventing them, this would be an example of..... - CORRECT ANSWER moral distress.
Which improvement methodology looks to reduce variations / improve consistency? - CORRECT ANSWER Six Sigma
Six sigma aims to be free from errors or variations _______ of the time. - CORRECT ANSWER 99.99%
The concept of Lean tries to eliminate "waste" thereby improving the value/return of a process, which of these is not a form of waste? - CORRECT ANSWER Employee commute time
True or False: High reliability is typically not a continual process or project, it usually has a pretty clear beginning and endpoint. - CORRECT ANSWER False
Check all the following ways of controlling people:
Training
Compensation
Benefits
Culture
Performance Reviews
Job Descriptions - CORRECT ANSWER Training
Culture
Benefits
Performance Reviews
Which of the following can identify factors that might affect, improve, or hurt performance outcomes? - CORRECT ANSWER Cause-and-Effect Diagrams
If you make a decision with your "gut", you are using which of the following approaches? - CORRECT ANSWER Intuition
True or False: Some conflict is normal and useful within healthcare organizations. - CORRECT ANSWER True
If you are using the power of your position within the organization to resolve a conflict, you are employing which resolution style? - CORRECT ANSWER Competing
Which of the following are reasons that employees might resist change? - CORRECT ANSWER They don't understand the benefit(s)
They fear losing something they value
They are mad at the boss
Which of the following is an INDIRECT way an employee may refuse to change? - CORRECT ANSWER Calling out sick
Work is more sloppy
Showing up to work late
When making a decision and selecting the option that is "good enough", basically one that will achieve the minimum acceptable results is an example of what type of decision-making approach? - CORRECT ANSWER Satisficing
Which emotional intelligence skill is about ability to understand other people's emotions and how they react to you? - CORRECT ANSWER Social awareness
True or False: A medication that an individual is on could be a barrier to communication. - CORRECT ANSWER True
An IT analyst communicating with and resolving an issue for the vice president of finance is an example of what type of communication? - CORRECT ANSWER Upward
Which of the following is not a typical channel for communication? - CORRECT ANSWER Smoke signals
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