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C724 Information Systems Management – Quiz with Answers Page | 1 1. True or false. A storage device consists of all the components that work together to process data into useful information. a.... ) True b.) False 2. A digital dashboard displays charts and graphs with up-to-the-minute performance indicators on sales, profit, expenses and inventory. This is an example of a(n) WHAT? a.) EIS b.) DSS c.) MIS d.) TPS 3. True or false. The ability to build a responsive IT infrastructure is one of the key issues facing information systems management. a.) True b.) False 4. True or false. The terms information technology and information systems have the same definition and can be used interchangeably. a.) True b.) False 5. How is information technology impacting the health care industry? a.) Information technology eliminates data entry errors. b.) E-learning supports the health care demand by training workers more quickly. c.) Records are maintained electronically and allow easy access to anyone who needs them. 6. Joe and Mary work for a tax preparation company that is implementing new computer technology. What is a likely impact of this new technology to their jobs? a.) Improved processes b.) Reduced stress c.) More job security 7. True or false. Businesses invest in information systems for a number of reasons, including to achieve operational excellence, develop new products and services, improve decision making, and promote competitive advantage. a.) True b.) False 8. Which of the following is NOT an organizational feature that managers should consider when building and using information systems? a.) Politics b.) Structure c.) Environment d.) Incentives C724 Information Systems Management – Quiz with Answers Page | 2 9. If a student decides to switch classes because she wants a different teacher, this would be considered a WHAT to the college's information system and would involve interaction with its accounting or human resource systems? a.) Credit b.) Payment c.) Transaction 10. True or false. A transaction processing system is created to meet a specific business goal and to provide a competitive advantage. a.) True b.) False 11. Which one of Michael Porter's five competitive forces does this describe: Switching from one product or service to another similar product or service with little cost? a.) Threat of substitutes b.) Threat of new entrants c.) Bargaining power of suppliers 12. True or false. A virtual company provides only virtual services. a.) True b.) False 13. WHAT is an activity for which a business is a marketplace leader? a.) Synergy b.) Growth c.) Core competency 14. WHAT involve utilizing computer technology to link various aspects of a business, including human resources, accounting, and inventory control? a.) Supply chain management (SCM) systems b.) Enterprise systems c.) Enterprise resource planning (ERP) systems 15. True or false. A customer relationship management system provides a business with an opportunity to allow customers to know which products are currently available by displaying them on a website. a.) True b.) False 16. True or false. A system where businesses work together to create a product or service for a customer is called a supply chain management system. a.) True b.) False C724 Information Systems Management – Quiz with Answers Page | 3 17. The process of sharing knowledge across business units and among employees of a business is called a(n) WHAT? a.) Customer relationship management b.) Information management c.) Knowledge management 18. What strategic role has emerged as critical in recent years in large organizations due to cyber-attacks? a.) Chief Database Officer b.) Chief Security Officer c.) Chief Legal Officer d.) Chief Technology Officer 19. What best describes the role of a Systems Analyst? a.) A systems analyst is responsible for recommending information technology to meet organizational needs. b.) A systems analyst is responsible for the efficiency of corporate IT systems. c.) A systems analyst is responsible for a project completion on time and budget. 20. True or false. Web Developers will continue to be in high demand because the Internet will continue to transform the way society and business interact and operate in the 21st Century. a.) True b.) False 21. True or false. Organizational structure does not have an effect on the success or failure when implementing information systems. a.) True b.) False 22. Which is a well-known tool in project management that illustrates project tasks against a timeline? a.) Calendar b.) Gantt chart c.) Visio 23. Why is it a challenge for businesses to invest in strategic information technology projects? a.) Organizations have difficulty finding good project managers. b.) Organizations do not have the necessary financial means. c.) Organizations have difficulty defining business objectives. 24. True or false. Modern forms of information technology include digital calculators, computer systems of many sizes and applications, and Morse code. a.) True b.) False C724 Information Systems Management – Quiz with Answers Page | 4 25. The shipping clerks at ABC Logistics complained to their supervisor that they experienced delays in uploading shipping and tracking information at certain times of the day. The network provider was contacted, who advised management at ABC that a faster fiber-optic connection was now available at a discounted rate. This type of network connectivity would greatly improve Internet speed. This is an example of WHAT? a.) Information technology management b.) Information management 26. The origin of global markets was WHAT? a.) Production in the 19th and 20th centuries b.) Expansion of domestic and multinational manufacturing c.) Spice and goods trading on the Silk Route 27. True or false. One of the possible ethical or societal issues that arise from the increasing globalization of technology is violating legal statutes. a.) True b.) False 28. If Apple Computer and Mitsubishi-Hitachi began a global joint venture, where would the information system development likely take place? a.) at one or the other location, not both b.) at one location at a time until part of the project is complete and then passed to the next location c.) at multiple locations and then handed off to the next division or location as the day ended 29. Choose all the future ‘man-machine’ interfaces that will replace the keyboard and mouse. a.) Gesture recognition b.) Punch Card c.) Voice Interface 30. What was the first computer language, developed in the 1960s, which continues to be used today? a.) Fortran b.) Cobol c.) Unix 31. How does business innovation and the decrease in cost of storage technology help businesses? a.) Storage technology increases the need for warehousing of records b.) Storage technology does not use microcomputer to store databases c.) Storage technology enable business to save more data and create information for better business decision making 32. A server can be best described as ____________________. a.) A computer that provides services to multiple users b.) A mobile computer device C724 Information Systems Management – Quiz with Answers Page | 5 c.) A supercomputer. 33. [True/False] Touch screen monitors and laser printers are the most common input devices that deliver information to the user. a.) True b.) False 34. Why do computers require fans? a.) Fans are needed to remove dust inside computers. b.) Fans power all computer LEDs. c.) Fans are needed to cool the CPU 35. [True/False] DRAM is memory used to access the most frequently used instructions or data files. a.) True b.) False 36. [True/False] All computer systems that will be used in a business setting by a user require an operating system. a.) True b.) False 37. Which of the following are important for mobile business users in order to connect their mobile device to a network? a.) Client and server b.) SRAM and CPU c.) Network card and wireless adaptor 38. What user interface is becoming standard in computer applications? a.) DOS prompt b.) Brower user interface c.) Graphic Language Object 39. Application software can be either horizontal or vertical. Microsoft Excel is an example of __________ application software. a.) Horizontal b.) Vertical c.) Diagonal 40. All of the following are examples of Internet browsers except __________. a.) Google Chrome b.) Mozilla Firefox c.) Microsoft Office 41. A(n) _________________ is a prewritten set of software programs that performs a specific business function, such as accounting or order management. a.) Software package C724 Information Systems Management – Quiz with Answers Page | 6 b.) Operating System c.) Application program 42. Each generation of programming languages provides a higher level of analysis, making the language more powerful and programmer-friendly than the previous generation. Which of the following is an example of a fourth-generation programming language? a.) COBOL b.) JAVA c.) SQL 43. [True/False] Software rarely contains defects or bugs. a.) True b.) False 44. ______________________ means users purchase products or services through a wireless Internet-based, mobile device. a.) E-Commerce b.) I-Commerce c.) M-Commerce 45. Software as a service is a cloud-based service designed for providing access to ___________ remotely over the Internet. a.) The Cloud b.) Software c.) Hardware 46. [True/False] When purchasing a new computer, you should purchase software capable of running on the hardware. a.) True b.) False 47. What is a database schema? a.) Schema is a planned design of the data organization. b.) Schema are used when referring to foreign key and primary key c.) Schema is a term used by DBMS and stands for a structured query 48. What does OLTP stand for? a.) Online Transcript processing b.) Offline Transaction processing c.) Online Transaction processing d.) Online Tracking processing C724 Information Systems Management – Quiz with Answers Page | 7 49. How can database applications help managers respond to changing market conditions? a.) Database applications arm businesses with big data to make important decisions. b.) Database applications enable businesses to store and analyze essential sales data. c.) Database applications enable businesses to develop and market new products. 50. Which of the following is NOT a data model used when mapping business processes, relationships, and data requirements? a.) Abstract data model b.) Conceptual data model c.) Physical data model 51. What is not a benefit of database normalization? a.) Redundancy b.) Organization c.) Flexibility d.) Consistency 52. What computer language is used with relational database applications? a.) Structured query Language b.) JavaScript c.) Cobol 53. What is the typical data set size of big data? a.) Terabytes b.) Petabytes c.) Bytes 54. What is NOT a data warehousing benefit to business? a.) Data warehousing improves decision making. b.) Data warehousing replaces costly ERP systems c.) Data warehousing delivers business intelligence. 55. What is the best definition for data extraction? a.) Extraction means backing up the data warehouse b.) Extraction means getting data from the database source c.) Extraction means copying a database warehouse 56. What is the definition of a partition in database concepts? a.) Partitioning means dividing a database for manageability b.) Partitioning means backing up database for business continuity c.) Partitioning means distributing a database for availability C724 Information Systems Management – Quiz with Answers Page | 8 57. Which of the following best describes the process of data mining? a.) Data mining is the process of analyzing data to gain insight or intelligence b.) Data mining is the process of organizing data for database design c.) Data mining is the process of creating intelligent databases 58. In online analytical processing applications, which of the following is not a basic analytical operation? a.) Cut and paste b.) Consolidation c.) Slicing and dicing d.) Drilling down 59. For a DBMS to be efficient and more functional, data redundancy needs to be eliminated. This can be accomplished by creating smaller tables, with stable data structures, using what process? a. Data administration b. Data dictionary c. Data normalization d. Data retrieval 60. [True/False] The local Amish furniture store in a small country town uses a traditional file system to keep track of their sales. This is a good way to store their sales records and inventory since this is a small business, and therefore, it is more cost-effective for the store owner. a.) True b.) False 61. Maintaining historical records allows managers to analyze the data to help improve their business. Data collected from all internal and external sources are extracted, transformed, and then loaded into a data warehouse for additional a.) Processing b.) Analysis c.) Storage 62. If you receive two copies of the same catalog from a clothing company in your mailbox with a little variation in the first name on the address label, this would be a violation of what rule? a.) Data integrity b.) Data redundancy c.) Data reliability 63. [True/False] Among all the administrators’ roles (the database administrator, the data administrator, the information policy administrator, and the data auditor) the database administrator is the most important role since s/he is in charge of designing the physical database for the organization. a.) True C724 Information Systems Management – Quiz with Answers Page | 9 b.) False 64. In a Fortune 500 company such as IBM ____________________ is concerned with the management of data, including maximizing quality through effective utilization, availability, and protection. a.) Data governance b.) Information policy c.) Database administration 65. Financial institutions perform ________________________ on visitors’ data they collect on their websites to detect and create a list of potential customers whom they will send invitations to apply for credit cards or line of equity loans. a.) Data mining b.) Data scrubbing c.) Data governance d.) Data administration 66. Databases are used extensively on the Internet and in business to help managers make more informed decisions. _______________________ is a popular business concept used on the Internet because it can sieve through a huge amount of unstructured data and transform it into a structured and organized format. a.) Data mining b.) Text mining c.) Web mining 67. Healthcare companies can use the data collected from ______________________________ tools to help their customers design a fitness activity plan. a.) Supply chain management b.) Health analytics c.) Customer Relationship 68. Which application below uses data patterns to fill numbers in a column? a.) Access b.) Excel c.) Word 69. Which of the following is not a wireless telecommunication networking protocol? a.) PSTN is the voice telephone network around the globe. b.) PSTN is the old telegraph analog system. c.) PSTN is the wire line infrastructure. 70. Which of the following is not a wireless telecommunication networking protocol? a.) Wi-Fi b.) POP c.) Bluetooth C724 Information Systems Management – Quiz with Answers Page | 10 71. What is the function of a network bridge? a.) A network bridge is a simple switch. b.) A network bridge connects virtual hosts together. c.) A network bridge links two network LANs together. 72. What is a network management application? a.) A network management application is a sniffer. b.) A network management application is the operating system needed in computer networks. c.) A network management application retrieves and analyzes network traffic data. 73. What is a benefit of packet switching? a.) Packet switching does not need a dedicated network connection. b.) Packet switching compiles all data to be transmitted in one packet. c.) Packet switching cannot handle multi-media transmission, which can be expensive to send. 74. Which of the following is not a circuit switching protocol? a.) Frame Relay b.) IP c.) ATM 75. Why should businesses have a social media strategy? a.) Social media is an e-commerce business platform. b.) All business over the Internet comes from social media. c.) Social media is a ubiquitous marketing channel. 76. In asynchronous communications, two people in separate locations can communicate with each other during different times of the day. Which is an example of asynchronous communication: a.) Collaboration among participants via online message boards b.) Asynchronous communication at the same time c.) Synchronous communication in different places 77. When would client computers using TCP/IP in a client/server network not be able to communicate with each other? a.) When clients are implemented on different networks b.) When a client computer is offline and not connected to the Internet c.) When clients are implemented on different hardware and software platforms 78. The Network address translation (NAT) technology allows private users to do WHAT? a.) Help users set up wireless networking in the home environment for gaming b.) Use virtual private networks to remote into a smartphone c.) Redefine network addresses to assign their own addresses C724 Information Systems Management – Quiz with Answers Page | 11 79. The converged communications structure is based on what? a.) Internet, audio communications, and the PSTN b.) Intranet, radio communications, and the PSTN c.) Extranet, audio communications, and the PSTN 80. To facilitate efficient and effective business, corporations utilize the WHAT to communicate with their customers? a.) Extranet b.) Intranet c.) Internet 81. Which of the following application provided by the Internet allows a business to store helpful documents to be accessed by its stakeholders, either for free or for a fee? a.) Information repositories. b.) Electronic communications. c.) Web forms. d.) Electronic Data Interchange. 82. Which of the following is a disadvantage of using a VPN? a.) Expensive b.) Flexible c.) Secure 83. Which of the following best describes the first generation of mobile networks? a.) 1G networks were "voice only" analog communication networks. b.) 1G networks were "data digital" networks. c.) 1G networks were "optical data" networks. 84. [True/False] Spoofing a network is a false representation of digital identity and leads to less packet encapsulation information as the network responds. a.) True b.) False 85. What is a key trend in mobile communications that businesses must be aware of? a.) Mobile networks will replace wired networks. b.) Mobile access to the Internet is growing exponentially. c.) Mobile communications is faltering because of lack of security. 86. [True/False] When installing a wireless LAN, the access points must be configured to TCP/IP and 4G protocols. a.) True b.) False C724 Information Systems Management – Quiz with Answers Page | 12 87. What is meant by wireless networks being scalable? a.) Scalability refers to the ability to expand range built into the infrastructure. b.) Scalability refers to the ability to grow at fixed costs. c.) Scalability refers to the ability to grow user base and data services with ease, built into the infrastructure. 88. What is the advantage of RFID passive tags? a.) Passive tags leverage energy from radio signals. b.) Passive tags use battery power. c.) Passive tags emit or reflect optical signals. 89. Which of the following is NOT part of the systems analysis process? a.) Information requirements. b.) Feasibility study. c.) Root causes. d.) Defining the problem. 90. Which of the following is NOT a method for gathering user requirements? a.) Analyze existing system. b.) Interview users. c.) Monitor users 91. For what purpose is scrum software development methodology designed? a.) Scrum is designed to address customer need changes. b.) Scrum is designed for a sequential, step-by-step approach. c.) Scrum is designed for quick development. 92. The waterfall model for software development is ideal when systems requirements are WHAT? a.) Clear and always changing b.) Not very clear and could change c.) Clear and unlikely to change 93. [True/False] A legal feasibility study is appropriate when dealing with government agencies in which information and data might be sensitive. a.) True b.) False 94. Which of the following best defines a work breakdown structure (WBS)? a.) List of project tasks that define the critical path b.) List of resources and tasks in a project c.) List of broken-down project deliverables 95. Unified modeling language (UML) is a general-purpose modeling language designed to provide what? C724 Information Systems Management – Quiz with Answers Page | 13 a.) A standard method to represent the design of a system b.) A standard method to represent the input of a system c.) A method to represent the design of a system without visualization 96. Which of the following is NOT a process description tool? a.) Decision tree. b.) Modular design. c.) Critical path. 97. An advantage to prototyping is that the user gets to do what? a.) Test the system after it is implemented for errors b.) Analyze the system on paper before continuing with development c.) "Test drive" the system before it is implemented 98. What are the basic activities of information management? a.) User query, processing, and storage b.) Input, processing, and output c.) Data storage, data processing, and data mining 99. Which of the following occurs during the acquisition phase? a.) Software and hardware are procured. b.) Software development is outsourced. c.) Technical staff is hired. 100. It is important for management to periodically evaluate information systems in order to determine whether the system is effective and relevant to the organization. There are three types of system evaluation: system-oriented, function-oriented, and WHAT? a.) Usage oriented. b.) Focus oriented. c.) Strategy oriented. 101. What is one of the benefits of adequate budgeting for user support? a.) Less difficulty with GUI acceptance b.) Less reliant on outside consultants c.) Less need for training 102. System quality problems can include which of the following? a.) Hardware bugs and errors b.) Software or facility failures c.) Poor data input quality d.) All of the above 103. What role should a change agent play when implementing a new information system? a.) A change agent identifies positive improvements and helps train and motivate users. C724 Information Systems Management – Quiz with Answers Page | 14 b.) A change agent sees errors and defects, and embarks on transformation. c.) A change agent redesigns user interfaces and adds complexity to systems. 104. The systems analyst is required to do which job? a.) Prepare reports and let others disseminate updates and information b.) Prepare documentation for others to create reports and share with the teams c.) Prepare and explain written reports and keep stakeholders updated 105. Which of the following best describes oral communication? a.) Oral communication is conducted via reports. b.) Oral communication is the transfer of information via verbal and visual content. c.) Oral communication involves using body language. 106. [True/False] Process-centered environments are the least resourceful category due to the lack of capability of specifying analysis and design, as well as the formal software control process. a.) True b.) False 107. Newsletters are often Internet-published bulletins that are distributed to users and typically cover what? a.) Monthly updates or information for business partners. b.) Several areas of interest or areas in a company. c.) One general or specific topic of interest 108. Both cloud computing and Web 2.0 are WHAT? a.) Adding to the requirements list for servers. b.) Minimizing the need for security on site. c.) Disrupting systems design and implementation 109. The information system should assist management in decision-making by doing what? a.) Helping them use unstructured processes to make decisions b.) Helping constrain them so decision making is controlled c.) Helping them use structured processes for decision making 110. What are the two management models that have influenced our understanding of the decision-making process in organizational management? a.) Structured and unstructured b.) Classical and behavioral models c.) IT supported and mathematical 111. After analyzing management behavior, Henry Mintzberg identified HOW MANY roles performed by organizational managers? a.) Five b.) Three c.) Ten C724 Information Systems Management – Quiz with Answers Page | 15 112. [True/False] The five largest business intelligence technology vendors are IBM, Apple, Oracle, SAP, and SAS. a.) True b.) False 113. What tasks does the analytics services element of business intelligence perform? a.) It creates analytical databases that help expedite custom queries. b.) It performs the predictive analytics function. c.) It performs the data integrity algorithm. 114. Business intelligence reporting WHAT provides users with better insight than traditional reporting systems? a.) Hierarchy b.) Uniformity c.) Flexibility 115 The important characteristics of a balanced scorecard are focused on what? a.) Implementation issues b.) Strategic agenda c.) Management decisions 116. When is decision analysis used by management? a.) Decision analysis is used when management is indecisive. b.) Decision analysis is used when dealing with structured decisions. c.) Decision analysis is used with complex issues that require mathematical analysis. 117. In MIS, the WHAT component consists of hubs, communication media, and network devices and can be wired or wireless? a.) Infrastructure b.) Hardware c.) Network 118. A GDSS differs from traditional DSS in what way? a.) With GDSS, users can meet in one location, but collaboration can happen remotely. b.) With GDSS, users are interacting simultaneously, but cannot do it remotely. c.) With GDSS, users meet in person in one location, and collectively participate in the decision-making process. [Show More]

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