CSAM Exam 52 Questions with Verified Answers,100% CORRECT

CSAM Exam 52 Questions with Verified Answers What is IAITAM? - CORRECT ANSWER International Association of Information Technology Asset Management What three Key Process Areas serve as the core foundation of the ...

CSAM Exam 52 Questions with Verified Answers What is IAITAM? - CORRECT ANSWER International Association of Information Technology Asset Management What three Key Process Areas serve as the core foundation of the ITAM program? - CORRECT ANSWER 1) Program Management 2) Communication and Education Management 3) Policy Management What are the two ways IT Asset Management is defined? - CORRECT ANSWER 1) Business core competency - serves everyone in an organization 2) Business infrastructure - entire program that includes processes, procedures, policies, roles and documentation What three aspects does ITAM manage? - CORRECT ANSWER Financial, Contractual, and Inventory What is Program Management? - CORRECT ANSWER set of processes required to build, maintain and monitor the ITAM core competency What is the main purpose of an ITAM program? - CORRECT ANSWER To capture: - the mission - what the program does/its value - strategies and objectives - defines the roadmap which supports the mission - measurements - feedback to determine the effectiveness of ITAM program - prioritization What is the secondary purpose of an ITAM program? - CORRECT ANSWER to market the value of ITAM through informing and gathering cooperation What are two main characteristics of ITAM as a program? - CORRECT ANSWER PERMANENT - not going away Process-centric What are policies? - CORRECT ANSWER WHAT needs to be accomplished WHO the audience WHY a policy is important - the path of action determined as mandatory What are procedures? - CORRECT ANSWER HOW a task should be performed Three goals of policy management - CORRECT ANSWER 1) Effective implementation, including awareness 2) Uniform enforcement of policies 3) Periodic review and update of policies to maintain relevance What is a needs analysis? - CORRECT ANSWER ensuring that team member goals are validated or contrasted against organizational requirements Policy creation and validation - CORRECT ANSWER Team is responsible for making sure the policy fits the needs of the organization through validating the policy internally policy management - gaining support - CORRECT ANSWER HR and legal departments must enforce the policy and executive management must support the policy for it to succeed Policy management - review and update policy - CORRECT ANSWER a policy must be reviewed 2 months after implemented, and if it requires adjustment, it must be re-evaluated 2 months later again What three things do effective policies provide? - CORRECT ANSWER 1) Controls to behavior 2) Influence during changes (organizational, trends, economy, etc.) 3) ability to cope through education and enforcement What is knowledge sharing effective for? - CORRECT ANSWER building respect and trust amongst employees encouraging mutual support and cooperation What is the relationship triangle? - CORRECT ANSWER Balancing scope, budget and time What is a project? - CORRECT ANSWER a defined sequence of tasks that is a TEMPORARY set of activities to accomplish specific outcomes When does a project end? - CORRECT ANSWER Once defined outcomes are achieved and measured How are projects different from other types of work?q - CORRECT ANSWER - A defined beginning, end, schedule and approach - Specific resources allocated to the work - End results have specific goals (time, cost, performance, and quality standards) - Follows a planned and organized approach - usually involves a team of people What are the five phases of a project? - CORRECT ANSWER 1) Initiating the project - define the general project scope and include it in project charter 2) Planning the project 3) Executing the project 4) Controlling the project 5) Closing the project What is churn? - CORRECT ANSWER total amount of assets entering org vs total amount leaving org What is chargeback? - CORRECT ANSWER amount of compensation required for a service or piece of equipment provided by another department within the same organization What are the 3 A's? - CORRECT ANSWER Awareness, Acknowledgement, and Agreement What are vendor management advantages to data security? - CORRECT ANSWER - single point of contact - NDAs are signed - controlled and planned data sharing What is a process? - CORRECT ANSWER a system that creates a specified outcome or product The system includes a description of repeatable activities or a mechanism that causes the result as well as information about who performs the activities, when they are performed and the results. A process must always be measurable. What is Software Asset Management? - CORRECT ANSWER the set of business practices that support the use of software for an organization in a responsible and productive way What are the goals of the use of software? - CORRECT ANSWER customer satisfaction, cost effectiveness, risk reduction, strategic planning, and decision support RFB/RFQ - CORRECT ANSWER Request for bid Request for quote a simple selection process, a purchase is expected commodity little to no t's and c's RFI - CORRECT ANSWER Price has not been requested, no selection is made investigation document searching for research on vendor candidates RFP - CORRECT ANSWER Sent out to a short list of pre-qualified vendors, end result is selection of a vendor and product, with negotiations to follow Software evaluation criteria - CORRECT ANSWER TCO ROI Compatibility Benchmarks Benchmarking - CORRECT ANSWER Training requirements (including Help Desk) Network configuration Performance Impact on related resources Security review Ease of asset management When is software harvesting performed? - CORRECT ANSWER Not just at the end of it (when hardware is disposed) Interview important contributors - CORRECT ANSWER department managers asset selection committee What is a divestiture? - CORRECT ANSWER the action of an organization removing one of its subsidiaries, such as a department or satellite branch, from the organizatioN What is spoilation? - CORRECT ANSWER destroying evidence What is the wall of due diligence? - CORRECT ANSWER Building a wall of due diligence is a strong visual representation of the detailed attention to data and legal issues necessary to build and maintain compliance. The wall of due diligence offers effective governance of the environment, leading to reduced risk of a negative impact from a compliance event What are the 3 software industry Member organization? - CORRECT ANSWER Business Software Alliance (BSA) - Groups of lawyers, conduct audits, saving money - rate of piracy report, by country, around April - conducts their own audits Software & Information Industry Association (SIIA) - information content - conducts their own audits Federation Against Software Theft (FAST) - biggest focus is on education - turns over information to the publishers, does not conduct audit Policies describe procedures - CORRECT ANSWER FALSE SAM is only influenced by copyright laws - CORRECT ANSWER FALSE policies can be directed at people other than employees - CORRECT ANSWER vendors Phase 1 - Initiating a project - CORRECT ANSWER Recognition of the project need Select initial members of the project team Determine what the project should accomplish Define the overall project goal(s) Define general expectations of customers, management and other stakeholders as appropriate Define the general project scope and include it in the project charter Phase 2 - Planning the project - CORRECT ANSWER Begin preliminary planning Conduct feasibility study List all tasks and activities Optimally sequence all activities Develop a working schedule and budget for assigning resources Publish the plan to the team and stakeholders. Gain plan approval by stakeholders Conduct detailed planning with combined information Define the detailed project scope and publish to stakeholders Phase 3 - Executing the project - CORRECT ANSWER Provide leadership to the team Regularly schedule meetings with team members Ensure adequate communications with stakeholders Conduct damage control to resolve problems Secure and maintain necessary resources to complete the project plan Phase 4 - Controlling the project - CORRECT ANSWER Monitor all deviation from the plan Take corrective action to match actual progress with the plan Receive and evaluate the requested project changes Reschedule the project as necessary Adapt all resource levels as necessary Realign the project scope as necessary Return to the planning stages if necessary Phase 5 - Closing the project - CORRECT ANSWER Acknowledge achievements and announce results Gain knowledge from all aspects of the project experience Review the finished project process and outcomes Write a final project report covering all aspects of the project Upon project completion, shut down the operations and disband the team, leaving only the personnel required to conduct follow-up activities What items influence how we manage compliance? - CORRECT ANSWER Intellectual Property laws Patents Copyright laws Trade agreements contracts Repository - source of truth - CORRECT ANSWER one functionaility is workflow automation SAM Discovery data - CORRECT ANSWER snapshots in time - not a source of truth (discovery data?) application rationalization - CORRECT ANSWER special project that we would do to take a look at whats in our environment and finding a way to simplify it