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CPSS; Peer-to-Peer Relations for Staff Members | Basic Training Questions with Answers,100% CORRECT

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CPSS; Peer-to-Peer Relations for Staff Members | Basic Training Questions with Answers Which of the following statements are true? - CORRECT ANSWER the fewer interpersonal conflicts that we have ... in our office, the more productive and happy we will be as a staff; you can say the same words and have two different meanings; everyone who works in our office wants and deserves respect; the way you interact with other indicates your respect for them What percent of our message is contained in the words we use? - CORRECT ANSWER 7% The three states of mind are: - CORRECT ANSWER parent, adult, and child Which of the following contain recordings of authoritative pronouncements that we heard as a child? - CORRECT ANSWER our parent state of mind Which of the following contain the recordings of the feelings we had as we experienced events in our life? - CORRECT ANSWER our child state of mind Which of the following allows us to choose how we act? - CORRECT ANSWER our adult state of mind In our Adult state of mind, we can decide whether to ______, ______ or _____ a critical comment aimed at us. - CORRECT ANSWER accept; reject; or modify If someone said "You're not the boss of me," which state of mind would they most likely be in? - CORRECT ANSWER the child If you heard the following, which state of mind would be reflected? "You shouldn't just sit there waiting to be told what to do next. You need to quit being lazy and help us out." - CORRECT ANSWER the parent If a co-worker said to you, "Quit putting those charts on my part of the counter. You're always crowding my space!" which of the following would be a way of encouraging an Adult-to-Adult interaction? - CORRECT ANSWER "I'm sorry; I didn't realize those were in your way. Where do you put the charts that you are working on?" Which of the following would be the Adult response to the accusation, "I can't do my job, because you've never showed me how to enter new patients into the computer like you were supposed to." - CORRECT ANSWER "Let's spend a few minutes this afternoon, and I will train you how to do that." For human beings, even strokes that are very negative are better than no strokes at all. - CORRECT ANSWER true If a person seems to think they are superior to their co-workers, which life position are they most likely to have? - CORRECT ANSWER i'm not ok, you're ok Which of the following are reasons that the "I'm ok, you're ok" position is the most productive? - CORRECT ANSWER allows us to be in our adult state of mind most of the time; it allows us to show respect for others; it allows us to give and receive positive strokes; it helps us interact positively with others Which of the following describes the relationship between the concepts of Parent, Adult, and Child states of mind, strokes, and life posit - CORRECT ANSWER the "i'm ok, you're ok" life position allows us to be in our adult state of mind so that we can give and receive positive strokes and more accurately deal with negative strokes; the "i'm not ok, you're ok" life position tends to lead us to our parent or child state of mind and to give negative strokes to others [Show More]

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