Com 312 Exam 30 Questions with Verified Answers
Social exchange theory - CORRECT ANSWER we examine our relationships and assign a value to them based on the number of perceived costs and rewards.
how many costs vs r
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Com 312 Exam 30 Questions with Verified Answers
Social exchange theory - CORRECT ANSWER we examine our relationships and assign a value to them based on the number of perceived costs and rewards.
how many costs vs rewards are there in a relationship and weigh them
we use comparison levels to determine satisfaction levels
Power - CORRECT ANSWER persons ability to influence behavior, thought, or feelings of others
3 princples of power - CORRECT ANSWER 1. ubiquitious : its everything
2. interpersonal: not something within a person, but between people
3. dependency: we rely on someone for something, the more were dependent we are on someone the more power they have over us
orientations to power - CORRECT ANSWER 1. distributive: control or aggression over others
2. integrative: stresses joining forces with others
3. designated: stresses giving power to others
_____ is the communication behavior people use based on how they analyze a conflict situation - CORRECT ANSWER Conflict management
1 points
Chris and Pat finally agreed on a house to purchase. Now, however, they disagree on whether to take out a 15-year or a 30-year mortgage. This is an example of - CORRECT ANSWER incompatible means.
Reframing what other people say during conflict can help change the tone and move it toward a productive resolution. All of the following are good reframing practices EXCEPT - CORRECT ANSWER define the names others call you during conflict.
All of the following are included in our text book's definition of interpersonal conflict EXC - CORRECT ANSWER usually harmful and best if avoided.
Tyra wants a dog, and Lance wants a cat, but their apartment is only big enough for one pet, and they can't afford both anyway. This is an example of - CORRECT ANSWER incompatible goals.
According to our lectures, the closer we are to another person, - CORRECT ANSWER the more conflict we tend to have with them.
People who smooth over conflicts and are quick to give in are most likely using which conflict style? - CORRECT ANSWER Accommodating
Which conflict style does the text say is most favorable - CORRECT ANSWER Collaborating
Communication and conflict are not things we do to each other, but things we do with each other. This is part of the - CORRECT ANSWER transactional model of communication.
Compromising early in a conflict is typically a good idea. - CORRECT ANSWER False
We tend to judge male and female differences in conflict behavior based on - CORRECT ANSWER perceived sex differences.
Central to the belief that people should be assertive and speak up for themselve when trying to resolve conflict, is the idea that we all have - CORRECT ANSWER .
basic communication rights.
After being told that he had to stay after work to get a new client's order submitted on time, Mike called his partner at home and said, "Yeah, I have to stay late because my boss is a jerk and never thinks about anyone else." This is an example of - CORRECT ANSWER an internal attribution of another.
Joe knew that the best way to market his product was to advertise heavily in trade magazines. Although the other marketing representatives objected, Joe insisted on marketing using his plan and continued to push his plan until the others gave up and conceded. In this case, Joe demonstrated his use of __________ power. - CORRECT ANSWER distributive
With regard to power dynamics in conflict interactions, individuals who are high in power: - CORRECT ANSWER may be less concerned with how their conflict partners respond
Which emotion is generally most associated with conflict interactions? - CORRECT ANSWER anger
According to the reading, what are the three most important influences on conflict? - CORRECT ANSWER Power, culture, and emotion
What is the somewhat hostile, emotional state which causes people to either partially or totally reject incoming messages and other stimuli which they perceive as being incorrect or contradictory to their point of view? - CORRECT ANSWER Defensiveness
When people become overwhelmed with emotions during a conflict, it's called - CORRECT ANSWER emotional flooding
The __________ states that people assess their interpersonal relationships based on their perceived value, determined by subtracting the relationship's costs from the relationship's rewards - CORRECT ANSWER social exchange theory
We define interpersonal conflict as a problematic situation with the following four unique characteristics: - CORRECT ANSWER 1. the conflicting parties are interdependent,
2. they have the perception that they seek incompatible goals or outcomes or they favor incompatible means to the same ends,
3. the perceived incompatibility has the potential to adversely affect the relationship if not addressed, and
4. there is a sense of urgency about the need to resolve the difference.
Interdependence occurs when those involved in a relationship characterize it as continuous and important, mak- ing it worth the effort to maintain. We want to underscore the fact that interper- sonal conflicts occur with people who are important to us and who we expect to continue seeing or working with in the future. W - CORRECT ANSWER
Incompatible means occur when we want to achieve the same goal but differ in how we should do so; for example, we agree on the same car, but not on whether to finance it or pay cash. - CORRECT ANSWER
Incompatible goals occur when we are seeking different outcomes; for example, we each want to buy a different car, but we can only afford to buy one - CORRECT ANSWER
civility - CORRECT ANSWER attitude through respect, mindful of others, caring
5 prinnciple - CORRECT ANSWER 1. be captured by the face that people can change
2. difficult conversations are more about the poeple involved than they are about the issues
3. All difficult conversations should start from a calm place
4. cultivate the illusion of the first time
5. the secret to disarming a diffcult convo is surprise
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