COM 312 Test 2|70 Questions with Verified Answers,100% CORRECT

COM 312 Test 2|70 Questions with Verified Answers What are emotions? - CORRECT ANSWER 1) a felt physiological experience in the body 2)thinking and intepretation is based on our appraisal of what has happened 3)emot ...

COM 312 Test 2|70 Questions with Verified Answers What are emotions? - CORRECT ANSWER 1) a felt physiological experience in the body 2)thinking and intepretation is based on our appraisal of what has happened 3)emotional expressions involving verbal & nonverbal How are emotions most often expressed? - CORRECT ANSWER non-verbal cues What do emotions do in conflict? - CORRECT ANSWER provide motivation, can alert us to problems, vary within the conflict, some relationships become defined by emotional expressions What are the general misconceptions of emotions? - CORRECT ANSWER irrational, uncontrollable, hinder decision-making, should be ignored to resolve conflict, for the powerless, escalate conflict What is anger? - CORRECT ANSWER a morale emotion that is connected with a perceived unfairness/ injustice What does venting do? - CORRECT ANSWER increases anger What is fear and anxiety? - CORRECT ANSWER fear threatens your identity, relationship, well-being & your position and is associated with anxiety What is hurt? - CORRECT ANSWER a perceived injury, difficult to experience without blame What is the most common hurt emotion in close relationships? - CORRECT ANSWER betrayal of confidence What do emotions trigger? - CORRECT ANSWER familiar patterns What is needed in order to effectively engage with emotions in conflict ? - CORRECT ANSWER maturity Do emotions help or hinder decision-making, if you know how to deal with them? - CORRECT ANSWER They help in decision-making What is an XYZ statement? - CORRECT ANSWER when you do X in a situation Y I feel Z What does middle-way mean? - CORRECT ANSWER to verbally state/describe the anger, focus on the person not the process, use "we" language and distinguish between venting and acknowledging anger What are the gender differences in the emotion of sadness? - CORRECT ANSWER Men- more likely to express anger and cover up sadness Women- more likely to express sadness and cover up anger Core Concerns - CORRECT ANSWER - appreciation: recognition of value - autonomy: freedom to think. feel & take action - affiliation: emotional connection to others - status: standing compared to others - Role: effectiveness and meaningfulness of job label How do emotions affect you? - CORRECT ANSWER affects your body, thinking and behavior T or F Fear and anxiety often influence our choices in conflict management? - CORRECT ANSWER True T or F Feelings rise from a generalized state of arousal we call emotion? - CORRECT ANSWER True "When you tease me in front of our friends, I feel embarrassed" is an example of... - CORRECT ANSWER XYZ Statement Lori hosts thanksgiving at her house. Her guests didn't pick up or say thank you which led to resentment. Lori's anger served the important function of... - CORRECT ANSWER setting boundaries What are the effects of too little of sadness and too much of sadness? - CORRECT ANSWER too little causes distorted emotional expression too much causes burden on others What are the emotional tasks? - CORRECT ANSWER -helps us adapt to changes -each emotion does work that needs to be examined -we can recognize primary emotions and patterns from our early childhood Competitive Negotiation - CORRECT ANSWER each side tries to give as little as possible and tries to win the maximum for its side Negotiate - CORRECT ANSWER to settle a dispute by discussion & mutual agreement integrative negotiation - CORRECT ANSWER assumes that both parties have diverse interests and common interests and that creativity can transcend the win/lose aspect of competitive negotiations Assumptions of integrative negotiation - CORRECT ANSWER -Common interests are valued and sought -Interdependence is recognized & enhanced limited resources do exist -the goal is a mutually agreeable solution that is fair -negotiation world id controlled by enlightened self-interest Aspects of integrative negotiation - CORRECT ANSWER -balancing power -reframing conflict -creating new rituals - expand the perception of scarce resources Disadvantages to integrative negotiation - CORRECT ANSWER -internal pressure -external pressure - lack of skill or ability (ineptitude) - requires strong sense of mindfulness 7 elements of principled negotiation - CORRECT ANSWER 1. attend to the relationship 2. attend to all elements of communication 3. focus on interests, not positions 4. generate many options 5. find legitimate criteria 6. analyze the "best alternative to a negotiated agreement" 7. work with fair and realistic commitments Expanding the Pie - CORRECT ANSWER refers to increasing the resources as a solution to a problem Necessary conditions for negotiation - CORRECT ANSWER -both parties are willing to engage -both parties avoid the use of dominating or avoidance tactics -recognition of interdependence and willing to work on incompatible goals 3 types of outcomes in negotiation - CORRECT ANSWER resolution, partial solution, impasse ( no progress/deadlock) What TRIP goals does interpersonal negotiation focus on in conflicts? - CORRECT ANSWER Relational and Identity Shuttle Diplomacy - CORRECT ANSWER negotiations between parties carried on by a person who travels back and forth with proposals mediation settings - CORRECT ANSWER -business disputes -domestic disputes -educational settings -criminal justice system -labor management conflicts Mediation - CORRECT ANSWER process where disputants attempt to resolve their differences with assistance of a 3rd party whom they find acceptable Mediation Process - CORRECT ANSWER entry, diagnosis, negotiation, agreements, follow up formal intervention - CORRECT ANSWER requires specific training typically done by counselors, mediators, coaches, arbitrators and the courts Informal Intervention - CORRECT ANSWER To interrupt a self-maintaining or escalating cycle to initiate deescalation by friends, work associates, or family members Cautions about informal intervention - CORRECT ANSWER be certain parties want the help, avoid becoming the enemy, remain aware of coalitions, exit relationship when the process is done Where does the mediator need to be an expert in, the process or the conflict? - CORRECT ANSWER process What is an advantage in adjudication? - CORRECT ANSWER balances power in low power situations Adjudication - CORRECT ANSWER process in which parties present their cases before the judge or jury Aribitration - CORRECT ANSWER settling a dispute by agreeing to accept the decision of an impartial outsider T or F According to the text, informal mediation isn't effective, conflicting parties should always hired a trained professional. - CORRECT ANSWER False Mediation works best when conflicting parties ... - CORRECT ANSWER are emotional mature What is not an advantage of mediation? - CORRECT ANSWER mediation allows the conflicting parties to disagree on the settlement Which form of alternative dispute resolution gives parties the most control in determining their own solutions to their conflict? - CORRECT ANSWER Conflict coaching High to Low where conflicting parties determine their solutions to their conflicts - CORRECT ANSWER -Conflict coaching ∙ Facilitation ∙ Mediation ∙ Counseling and therapy ∙ Organizational development ∙ Conciliation ∙ Quasi-judicial bodies ∙ Informal tribunals ∙ Arbitration of all types ∙ Criminal and civil justice system Forgiveness - CORRECT ANSWER giving up the idea of a better past What is forgiveness not? - CORRECT ANSWER pardoning, forgetting, condoning, excusing and reconciling Getting stuck or the eddy's - CORRECT ANSWER resentment- relational transgression, obsessing over getting even victimization- elicit sympathy, demand attention, induce guilt, excuse passivity depression- focus on hurt, making a safe space what are the steps to reconcile? - CORRECT ANSWER agreement on violation, acknowledgment of pain, apology for the hurt and pain caused Reconciliation - CORRECT ANSWER process of re establishing relationship, renewing trust, and settling differences so that cooperation and a sense of harmony are restored Elements of an apology - CORRECT ANSWER -acknowledgment of harm without justification -accepting responsibility -expressing guilt/regret -possible reparations -proposed changes -affirming shared values -explanation if asked Compelled apology - CORRECT ANSWER when someone forced you to forgive the other person 3 part apology - CORRECT ANSWER 1. i am sorry 2. it was/is my fault 3. what can i do to make it right? What is the most important aspect of forgiveness? - CORRECT ANSWER acknowledging the truth of the transgression T or F Unlike giving forgiveness, receiving forgiveness is a simple task - CORRECT ANSWER False T or F Part of the process of forgiving someone is to face the anger you feel - CORRECT ANSWER True When Lisa says to her husband "you'd make a lousy father" she is communicating which the of hurtful message? - CORRECT ANSWER Evaluation What is a characteristic of forgiveness? - CORRECT ANSWER acknowledging the truth about what has happened which dimensions of interpersonal conflict is most relevant to the discussion of offering and accepting forgiveness? - CORRECT ANSWER expressed struggle T or F Luckily , negotiation is similar in all cultures so once you've learned what is negotiable in one culture, you'll be ready for other cultures - CORRECT ANSWER False What is not true about competitive bargainers? - CORRECT ANSWER they will recognize and enhance interdependence What is a potential advantage of using adjudication to manage conflicts? - CORRECT ANSWER power imbalances may be corrected As a third party, what goal do you need to understand well in order to help the conflicting parties? - CORRECT ANSWER Process hurtful messages - CORRECT ANSWER messages that criticize, tease, reject, or otherwise cause an emotional injury to another examples of hurtful messages - CORRECT ANSWER -accusations -evaluations -orders/ commands -advice -statement of comparison -disclosure of information -judgment disguised as a question -threat -lie