COM 312 Exam 2, 3 & 4 |48 Questions with Verified Answers,100% CORRECT

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COM 312 Exam 2, 3 & 4 |48 Questions with Verified Answers Interpersonal violence - CORRECT ANSWER when a person imposes their will on someone else through verbal or physical intimidation Behavio... rs of interpersonal violence - CORRECT ANSWER interrupt, dominate, stereotype others, intense glaring eye contact, invading posture, emit an arrogant air, loud, abrasive Verbal abuse - CORRECT ANSWER attacking the self-concept of another person in order to cause psychological pain Nonverbal aggression - CORRECT ANSWER physical violence or harm. Usually a response to certain kinds of verbal abuse 1181 women & 329 men have been killed by an intimate partner Typical forms of violence - CORRECT ANSWER parental, patriarchal, alcohol/jealousy, workplace violence Compassion - CORRECT ANSWER communication and behavior associated with attending to another's suffering & promoting human flourishing 3 R's - CORRECT ANSWER Recognizing, relating, reacting 3 R's defined - CORRECT ANSWER Recognizing: understanding/applying meaning to others' verbal/nonverbal communicative cues Relating: identifying with, feeling for, and connecting with another Reacting: engaging in behaviors or communicating in ways that are seen / could be see as compassionate intractable conflict issues - CORRECT ANSWER social or moral conflicts, fueled by distrust / dislike of other groups Worldviews - CORRECT ANSWER a composite of all the cultural values, beliefs, and rituals you hold Intractable conflict issues - CORRECT ANSWER worldviews affect intractable conflict issues because those issues lie at the center or core of our worldviews Define: values, ethics, beliefs, rituals - CORRECT ANSWER values: what we hold dear (sentimental or economic value) ethics: moral views, what we believe and think is good and evil, right & wrong, just & unjust, etc. beliefs: may/may not be true, related to knowledge rituals: symbolic actions that reinforce beliefs and values relational transgressions - CORRECT ANSWER extremely problematic situations in which core rules or a relationship are violated Types of relational transgressions - CORRECT ANSWER sexual activity, wanting or dating others, deception about something significant Define / Explain forgiveness - CORRECT ANSWER Forgiveness is a cognitive process that consists of letting go of feelings of revenge and desires to retaliate Define / Explain reconciliation - CORRECT ANSWER a behavioral process in which we take actions to restore a relationship or create a new one following forgiveness 5 steps in forgiveness - CORRECT ANSWER 1) Account & Apology 2) Acceptance of Account & Apology or its Absence 3) Forgiveness May or May Not Be Communicated 4) Transforming the Relationship 5) Actions that Confirm Forgiveness & Reconciliation Tangible Conflict issues - CORRECT ANSWER Often scarce, win-lose, scarce resources, creative outcomes, negotiation is essential move toward a win-win Define Negotiation - CORRECT ANSWER a particular type of conflict management. one characterized by an exchange of proposals and counter-proposals What is BATNA? - CORRECT ANSWER "Best Alternative to a Negotiated Agreement" - if you stopped negotiating right now this is where you would be 2 negotiation patterns - CORRECT ANSWER competitive and cooperative negotiation competitive negotiation - CORRECT ANSWER an exchange in which one starts high, concedes slowly, exaggerates the value on concessions, conceals information, argues forcefully, out-waits others collaborative negotiation - CORRECT ANSWER integrative form, that combines bargaining techniques with many interpersonal skills. (ie: listening, assertiveness, supportive communication...) what is equifinality - CORRECT ANSWER how you can reach the outcome you want, from multiple means cost-cutting - CORRECT ANSWER one party reduces a price so that the other can afford it compensation - CORRECT ANSWER when Party A provides something of value to Party B to make up for losses caused by A's behaviors or from their demands Prioritizing Interests - CORRECT ANSWER each side grants to the other those issues or objects that the other group has priority of Objective Criteria - CORRECT ANSWER guidelines we apply across a variety of situations to ensure fairness fractionation - CORRECT ANSWER when you have a really complex problem, and you break it down into a lot of pieces first All of the following contribute to a supportive climate EXCEPT - CORRECT ANSWER evaluation Which of the following is NOT cited as an effect of forgiveness? - CORRECT ANSWER regret for letting the offender of too easily The professor wears casual clothes, steps way from the lectern at the front of the classroom, engages students in discussion, and walks around the room. According to the text, she is - CORRECT ANSWER sharing power The extent one depends on others, how much others can affect one's goal achievement, and how many resources others have that one needs to accomplish goals are all measures of what? - CORRECT ANSWER power We expect romantic partners and parents to love us, to desire to help us and not to hurt us. What concept is most closely related to these ideas? - CORRECT ANSWER helping orientation A situation is only considered an offending situation if it is confirmed to be intentionally hurtful. - CORRECT ANSWER false Which of the following is a technique of preventive face management? - CORRECT ANSWER Using communication behaviors that minimize face threats. Accepting what others say as true unless there is good reason not to. Trying to see the situation from the other's perspective and how it affects their self-image. Accepting the other's right to change their mind. Around coworkers or classmates, if you disagree with someone and begin your statement with, "This is just my opinion, but..." you are engaging in which type of face management? - CORRECT ANSWER positive face management Avoiding face-threatening topics is almost impossible in a conflict situation. - CORRECT ANSWER True Which of the following demonstrates a win-win outcome? - CORRECT ANSWER all parties are mutually satisfied with how the conflict was resolved ________ occurs when a person attacks their partner's personality or character, rather than pointing out a specific behavior. - CORRECT ANSWER Criticism __________ describes when a person uses violence as part of a pattern of behaviors to exert control over his/her partner. - CORRECT ANSWER intimate terrorism Verbal conduct of a sexual nature is considered sexual harassment. - CORRECT ANSWER true Situational couple violence - CORRECT ANSWER is typically triggered by emotion or factors in the interaction, but is not part of a pattern to control the other party. This is a good kind of stress that encourages us to take important activities more seriously and expend more energy on them. - CORRECT ANSWER eustress When a partner fights back against the person terrorizing him/her, this is called - CORRECT ANSWER violent resistance. Dating violence is more common in late adolescents who use alcohol or marijuana. - CORRECT ANSWER true __________ describes attempts by the partner to protect his/her identity through excuses, explanations, denying responsibility for the truth of the attack, whining, and/or counter-attacking. - CORRECT ANSWER defensiveness In the cascade model of relational conflict, "cascade" refers to - CORRECT ANSWER how one person's negative behavior can trigger another person's behavior in such a way that their conflict patterns escalate and worsen. [Show More]

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