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Business Management > Final Exam Review > BUSI 2003 Final Exam Week 6 (All)

BUSI 2003 Final Exam Week 6

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BUSI 2003 Final Exam Week 6 • Question 1 4 out of 4 points Symbols used within a typical flow-process chart include all of the following except: Selected Answer: a trapezoid, repre ... senting a work queue Correct Answer: a trapezoid, representing a work queue Answer Feedback: (Fig. 6.5, pp. 117 - trapezoid is not a symbol key. The fifth symbol key is D for delay.) • Question 2 4 out of 4 points Which of the following matches between quality gurus and the guru's philosophy is incorrect? Selected Answer: Deming emphasized a philosophy of strict adherence to constant, non-adaptive quality standards through rigorous testing by a quality inspection department using statistical process control charts. Correct Answer: Deming emphasized a philosophy of strict adherence to constant, non-adaptive quality standards through rigorous testing by a quality inspection department using statistical process control charts. Answer Feedback: (pp. 168 - Deming argued that management should cease its dependence on mass inspection to achieve quality and stress prevention of defects instead.) • Question 3 4 out of 4 points Outsourcing occurs when a firm moves work performed internally to another facility belonging to the same firm but in another country. Selected Answer: False Correct Answer: False Answer Feedback: (pp. 228 - this is off-shoring and not outsourcing) • Question 4 4 out of 4 points Which of the following is not a qualitative approach to forecasting? Selected Answer: Box-Jenkins Method Correct Answer: Box-Jenkins Method Answer Feedback: (pp. 246, Table 11.2 - Box-Jenkins is a quantitative approach) • Question 5 4 out of 4 points Which of the following is not a perpetual measure of service? Selected Answer: conformance Correct Answer: conformance Answer Feedback: (pp. 162 - the five perpetual measures of quality are tangibles, reliability, responsiveness, assurance, and empathy.) [Show More]

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