A medical assistant is collecting a health history from an older adult patient who exhibits moderate
hearing loss. Which of the following actions should the assistant take?
-Keep her hands still to avoid distracting t
...
A medical assistant is collecting a health history from an older adult patient who exhibits moderate
hearing loss. Which of the following actions should the assistant take?
-Keep her hands still to avoid distracting the patient
-Speak with a raised pitch when clarifying information
-Use longer sentences to keep the patient's attention
-Remain within the patient's view to allow lip reading Correct Answer-Remain within the patient's view
to allow lip reading
A medical assistant is administering heparin subcutaneously to a patient. Which of the following actions
should the assistant take?
-Spread the skin taut over the injection site
-Insert the needle at a 30 degree angle
-Inject the medication slowly
-Massage the site after removing the needle Correct Answer-Inject the medication slowly
A medical assistant should insert the needle at which of the following angles during a venipuncture?
-15 degree angle
-30 degree angle
-45 degree angle
-90 degree angle Correct Answer-15 degree angle
A patient is seen in an urgent care center for a laceration o the left foot. The provider evaluates the
injury, determines sutures are not needed, applies a dressing, and releases the patient. Which of the
following levels of examination should a medical assistant use for the procedural coding for this visit?
-Problem-focused examination
-Expanded problem-focused examination
-Detailed examination
-Comprehensive examination Correct Answer-Problem-focused examination
A medical assistant is reinforcing teaching with a patient about pulse oximetry. Which of the following
statements should the medical assistant include in the teaching?
-"Cold hands improve accuracy"
-"Remove your nail polish before the test"
-"Clip the probe onto your second toe"
-"This test will measure your pulmonary capacity" Correct Answer-"Remove your nail polish before the
test"
A medical assistant is cleaning countertops and other surfaces after a surgical procedure in a provider's
office. Which of the following disinfectants should the assistant use for this purpose?
-A 1:10 bleach and water solution
-Benzalkonium chloride solution
-Chlorhexidine
-Alcohol Correct Answer-A 1:10 bleach and water solution
A medical assistant requests that a patient pay her insurance copayment at the time she arrives for her
appointment. The patient becomes defensive and asks why she should pay for care she has not yet
received. Which of the following responses should the medical assistant make?
-"Didn't you expect to have to pay for your visit when you came?"
-"Why wouldn't you want to pay now rather than later?"
-"Unless you have paid your copayment, the doctor will not see you"
-"I understand you're concerned, so you are welcome to pay at the end of your appointment" Correct
Answer-"I understand you're concerned, so you are welcome to pay at the end of your appointment"
Which of the following instructions should a medical assistant give to a patient when administering an
enteric-coated tablet?
-"Swallow the tablet whole with a glass of water"
-"Chew the tablet thoroughly before swallowing"
-"Dissolve the tablet in a glass of water before drinking"
-"Crush the tablet and mix it with applesauce" Correct Answer-"Swallow the tablet whole with a glass of
water"
A medical assistant is cleaning an examination room after assisting the provider with a biopsy. Which of
the following actions should the assistant take?
-Place the caps back on the needles to reduce the risk of puncturing the sharps container
-Break off the tops of any unused ampules and discard the liquid
-Hold sharps by the blunt end to avoid a needlestick injury
-Dispose of the sharps container once it is completely full Correct Answer-Hold sharps by the blunt end
to avoid a needlestick injury
Which of the following cardiac procedures is within a medical assistant's scope of practice and does not
require a licensed technician or provider to assist or perform it?
-Cardiac Doppler
-Nuclear stress test
-Holter monitor application
-Angiogram Correct Answer-Holter monitor application
Which of the following positions is appropriate for a pelvic examination?
-Lithotomy
-Prone
-Supine
-High-Fowler's Correct Answer-Lithotomy
A medical assistant is performing a 12-lead EKG on a patient. Which of the following electrode should
the assistant place to the left of the sternum at the fourth intercostal space?
-V4
-V3
-V2
-V1 Correct Answer-V2
Which of the following items on the CMS-1500 claim form should a medical assistant recognize as
indicating the medical necessity of a procedure?
-Modifier
-Diagnosis code
-Charges
-Place of service Correct Answer-Diagnosis code
Which of the following dressings should a medical assistant use on a partial-thickness burn?
-Skin closure application
-Nonadherent dressing
-Lubricated mesh gauze
-Sterile gauze dressing Correct Answer-Nonadherent dressing
A medical assistant is contacting a patient to schedule a repeat Papanicolaou test due to abnormal
results. The assistant should identify that which of the following factors can interfere with the test
result?
-Engaging in intercourse 48 hours prior to test
-Douching 1 week before the test
-Using an over-the-counter vaginal cream prior to the test
-Taking prescribed oral birth control pills Correct Answer-Using an over-the-counter vaginal cream prior
to the test
(Notes: A patient should not engage in intercourse 24 hr prior to the test. A patient should avoid
douching 2 to 3 days before the test. A patient should continue taking prescribed oral birth control pills
prior to the examination because they do not affect the test result.)
A medical assistant drops an instrument on the floor while setting up a sterile tray for a procedure. He
picks up the instrument and places it back on the sterile field. A few days after the procedure, the
patient calls the office, concerned that the area surrounding the procedure site is infected. Which of the
following torts has the assistant committed?
-Abandonment
-Negligence
-Battery
-Defamation Correct Answer-Negligence
Which of the following actions should a medical assistant take when obtaining the length of an infant
during a well-child visit?
-Remove the infants diaper
-Wrap the infant in a blanket for warmth
-Position the infant on his back
-Keep the infant's knees flexed Correct Answer-Position the infant on his back
A medical assistant is speaking with a patient who recently received a terminal diagnosis. The patient
states, "I regret not taking better care of myself. Now, I won't be able to accomplish what I wanted to do
with my life." The assistant should identify that the patient is in which of the following stages of grief?
-Anger
-Bargaining
-Depression
-Acceptance Correct Answer-Depression
A medical assistant is entering patient data into an electronic medical record (EMR) system. Which of
the following information should be entered into the Patient Demographic section of the EMR?
-Allergies
-Chief complaint
-Occupation
-Surgical history Correct Answer-Occupation
A medical assistant is preparing to dispose of bandages that have been removed from a patient's open
wound. Per OSHA guidelines, which of the following actions should the assistant plan to take?
-Place the bandages in the sharps container
-Place the bandages in a red biohazard bag
-Double bag the bandages in a red biohazard bag
-Disinfect the bandages and place them in a red biohazard bag Correct Answer-Place the bandages in a
red biohazard bag
A patient asks a medical assistant to explain the difference between a liniment and a medicated lotion.
Which of the following responses should the assistant make?
-"Medicated lotions are used to treat disorders in the muscles and bones"
-"Liniments contain a higher portion of oil than medicated lotions"
-"Liniments are used to control itching"
-"Medicated lotions are emulsions used to protect dried or cracked skin" Correct Answer-"Liniments
contain a higher portion of oil than medicated lotions"
(Notes: Medicated lotions are a topical treatment and are not used to treat disorders that exist below
the skin's surface. Medicated lotions, not liniments, are used o control itching and inflammation.
Liniments, not medicated lotions, are used to protect dry or cracked skin.)
A medical assistant is scheduling a patient for an outpatient procedure. Which of the following actions
should the assistant take first?
-Obtain prior authorization for the procedure with the patient's insurance company
-Obtain an oral or written order from the provider for the procedure
-Call the outpatient facility to inquire about available days and times for the procedure
-Contact the patient to find out his availability for the procedure Correct Answer-Obtain an oral or
written order from the provider for the procedure
A medical assistant receives a denial of payment for a patient's cholecystectomy. The reason stated is
"noncovered service". If this procedure was deemed emergent by the provider, which of the following
actions should the assistant take?
-Submit an appeal for the denied claim
-Submit a new claim
-Resubmit the claim with a different procedure code
-Instruct the patient to contact the insurer about the denial of payment Correct Answer-Instruct the
patient to contact the insurer about the denial of payment
A medical assistant is performing a review of items in a clinic's inventory. How should the assistant
classify dressings and bandages for inventory purposes?
-As office supplies
-As office equipment
-As clinical supplies
-As clinical equipment Correct Answer-As clinical supplies
A medical assistant is writing a piece of professional correspondence to a consulting provider. In which
of the following ways should the assistant record the date on the letter?
-January 1st, 2020
-January 1, 2020
-1st of January, 2020
-01/01/2020 Correct Answer-January 1, 2020
A medical assistant works at an urgent care center that uses open hours scheduling. Which of the
following describes this form of scheduling?
-Three patients are scheduled for the same time and are taken to be seen as they arrive
-Patients arrive at their convenience and are seen on a first-come, first-serve basis
-Each patient arrives at an assigned time with enough time reserved for the reason of the visit
-Patients who have the same disorder are seen on a specific day or for a specific block of time during the
day or week Correct Answer-Patients arrive at their convenience and are seen on a first-come, firstserve basis
When removing sutures, why is it important for a medical assistant to place the removed sutures on a
gauze pad?
-To present to the provider for pathology evaluation
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