Chapter 3 & 4 - Human Resource Management
A human resource manager - ✔✔-the person who coordinates all the activities involved in acquiring,
developing, maintaining and terminating employees from a business' human reso
...
Chapter 3 & 4 - Human Resource Management
A human resource manager - ✔✔-the person who coordinates all the activities involved in acquiring,
developing, maintaining and terminating employees from a business' human resources
Human resource management - ✔✔-the effective management of the formal relationship between
the employer and employees
Motivation - ✔✔-the individual, internal process that directs, energises and sustains a person's
behaviour
A need - ✔✔-a personal requirement
Hierarchy of needs - ✔✔-Maslow's sequence of human needs in the order of their importance
SMART goals - ✔✔-goals that are Specific, Measurable, Attainable, Relevant and Time-bound
An Award - ✔✔-a legally binding agreement that sets out minimum wages and conditions for a group
of employees in a given industry
A bonus - ✔✔-a one-off payment given to a particular employee or group of employees as a reward
for meeting particular targets, or for some other special effort
A commission - ✔✔-an amount paid for accomplishing a sale, paid to the salesperson who
accomplished the sale, and usually calculated as a fixed percentage of the sale price
Gainsharing - ✔✔-a method of rewarding employees for making suggestions that improve
productivity in a business. The savings achieved from these improvements are distributed to the
employees
Productivity - ✔✔-a measure of efficiency — the amount of output compared with the amount of
input in production
A sanction - ✔✔-a form of penalty or punishment
Job analysis - ✔✔-the study of an employee's job in order to determine the duties performed, the
time involved with each of those duties, the responsibilities involved and the equipment required
A job description - ✔✔-the dutie
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