MGT 320 Final Exam | Verified with 100% Correct Answers

MGT 320 Final Exam | Verified with 100% Correct Answers Identify the correct statement regarding leadership. A) Leadership involves administrative paperwork B) Leadership involves non-coercive influence C) Leadership i ...

MGT 320 Final Exam | Verified with 100% Correct Answers Identify the correct statement regarding leadership. A) Leadership involves administrative paperwork B) Leadership involves non-coercive influence C) Leadership involves unidirectional influence D) Leadership involves maintaining the status quo An important aspect of leadership is: A) Dictating changes required in an organization B) maintaining a passive relationship with followers C) maintaining the status quo and not creating change D) influencing others to come together around a common vision It becomes easier for people to see their own opportunities for leadership when they: A) Start seeing leaders as individuals who are above others B) understand that the concept of leadership cannot continue to develop C) Stop equating leadership with greatness and public visibility D) Comprehend that leadership involves maintaining the status quo Steve leads the administrative department at DCH Hospital. He encourages people to perform to their maximum potential by providing support and regular feedback. He ensures that the opinions of his team members are considered before a decision is taken. He does not believe in rigidity unreasonable procedures. In the context of the given scenario, Steve holds that: A) wealthy employees should be given more power B) People at the bottom of an organizational hierarchy should have no power C) Human capital is more important than financial capital D) tangible assets form the financial basis of today's economy Erica, a team manager, was known for heading projects with diligence and conscientiousness. However, she was insensitive and excessively ambitious. She did not take feedback in a constructive manner. As a result, this prevented her from moving forward in terms of her career since she had problems communicating with her team members and motivating them. In the context of the given scenario, which of the following phenomenon does Erica experience? A) Communication Apprehension B) Fear-Based Motivation C) Paradigm Change D) Derailment Executive Coaches: A) help leaders develop emotional distance from their followers B) encourage leaders to confront their flaws that inhibit effective leadership C) intentionally value stability over change D) help people through the transition to an old paradigm of effective leadership Management focuses on getting the most results out of people so that: A) followers can be motivated through purpose rather than rewards or punishments B) goods and services are provided to customers in a timely manner C) the relationship with followers can be based on personal influence and trust D) a shared culture and set of core values that can lead to the desired future state is developed The belief that leaders were born with certain natural abilities of power and influence characterizes the ________ of leadership? A) Great Man Theories B) Trait Theories C) Behavior Theories D) Contingency Theories Which of the following statements is true of the art and science of leadership? A) Leadership is a science because many leadership skills and qualities cannot be learned from a textbook B) Most people can learn to be good leaders no matter their innate characteristics C) Many people have never tried to be a leader because it requires executive coaching D) Leadership is an art because a growing body of knowledge and objective facts describes the leadership process Most employees are promoted to their first management position primarily because of their _________ skills. A) Interpersonal B) Team-Building C) Decision-Making D) Technical In examining differences between managers and leaders, leaders: A) focus on the best way to get the job done B) focus on doing things right C) emphasize innovation and change D) use a more autocratic style Self-confidence is an important leadership characteristic found: A) primarily among executives B) primarily among supervisors C) In almost every leadership setting D) In male leaders more than female leaders A key part of a leader having humility is to: A) insult the group performance, including that of your own B) put group members in the limelight, rather than oneself C) make forecasts about the group not making standards D) ask the group to lead itself so he or she can do analytical work Finance manager Sharon has the reputation of "walking the talk," so she most likely scores high on the trait of: A) humility B) Trustworthiness C) Extraversion D) Sense of Humor Emotional intelligence refers to qualities such as self-awareness, social awareness and: A) possessing above average verbal and math skills B) ability to manage your emotions C) have a good sense of humor D) understanding of human relations research An important part of being assertive is to: A) not tolerate differences of opinion B) express feelings and opinions forthrightly C) behave aggressively toward people when necessary D) be obnoxious when necessary Research about emotional intelligence and leadership concludes that: A) emotional intelligence along leads to career success B) emotional intelligence combined with ambition accounts for 90 percent of career success C) general intelligence and technical skills are the most important for top-level leaders D) a leader's mood and associated behaviors affect bottom-line performance A person with strong emotional intelligence is likely to: A) become overly enthusiastic during a meeting B) build strong personal bonds with people C) general intelligence and technical skills are the most important for top-level leaders D) avoid stressful situations involving people Relationship management includes the interpersonal skills of being able to communicate clearly and convincingly, build strong personal bonds and: A) Disarm conflicts B) Understand your own moods C) manipulate others D) None of the above Kent is an enthusiastic leader, so his enthusiasm is likely to: A) be perceived as an annoyance by group members B) help him build relationships with the group C) be perceived as somewhat of a phony by group members D) make it difficult for him to advance further The most effective type of humor for an organizational leader to use is directed at: A) the competition B) group members C) other departments D) himself or herself A leader with an internal locus of control: A) is often low in self-confidence B) is often interpreted by group members as being week C) sees environmental factors as causing most events D) takes responsibility for events happening The achievement motive refers to: A) desire to surpass productivity quotas B) finding joy in accomplishment for its own sake C) putting high energy into achieving work goals D) sustaining a high level of energy for work A hands on and deeply engaged leader is most likely to be strong on which one of the following traits or characteristics? A) knowledge of the business B) emotionally supportiveness C) humility D) sense of humor Leadership effectiveness tends to be higher when the leader's intelligence is: A) about the same as that of the average group member B) a little higher than that of the average group member C) considerably higher than that of the average group member D) considerably lower than that of the average group member With respect to heredity and environment, leadership effectiveness appears to be: A) mostly due to heredity B) the combined influence of heredity and environment C) mostly due to environment D) 4/5 heredity and 1/5 environment Emotional intelligence tend to: A) peak at an early career stage B) be closely associated with technical skill C) improve with experience D) decrease substantially during middle age The Leader Motive Profile (LMP) defines which motive as the highest need for leaders? A) achievement B) power C) affiliation D) enjoyment "If you want something done right, do it yourself" is an example of _________ attitudes. A) Theory X B) Theory Y C) Theory Z D) XYZ Profile Managers with Theory X attitudes tend to: A) display more participate leadership styles B) use internal motivation and rewards C) use external means of controls D) have a positive, optimistic view of employees "If the manager is not around, employees will work just as hard" is an example of ________ attitudes. A) Theory Y B) Theory X C) Theory Z D) XYZ Profile Ethics is defined as: A) the standards of right and wrong that influence behavior B) creating win-win situation for all stakeholders C) adhering to legal limits D) what top management thinks is right Unethical behavior is more likely to occur in people who: A) are open to new experiences B) work in an office setting C) are emotionally unstable and have an external locus of control D) have a strong moral development _______ refers to understanding right from wrong and choosing to do the right thing. A) Personality B) Moral Development C) Ethics D) Moral Justification Because we all want to view ourselves in a positive manner, when we use unethical behavior, we often justify the behavior to protect our ________ so that we don't have to feel bad. A) personality B) ego C) self-concept D) job The process of rationalizing immoral behavior because "it's for the greater good" is known as: A) behavior modification B) agreeableness C) post-behavior justification D) higher purpose The process of blaming one's unethical behavior on others is known as: A) distortion of consequences B) displacement of responsibility C) attribution of blame D) diffusion of responsibility The four way test: A) is a means of identifying potential whistle blowers within an organization B) is a generic means of assessing whether a business transaction is ethical C) relies on Theory Y attitudes D) only needs a "yes" answer to one of the four questions to be considered ethical Adam, a project manager, is enthusiastic about utilizing every available opportunity at his workplace. He ensures that his team's projects adhere to the company's high standards. He remains calm when things go wrong and provides resourceful solutions. Which of the following qualities of leaders does Adam display? A) Social Capital B) Self Management C) Self Awareness D) Systems Thinking A leader who scores high on agreeableness: A) seems warm and approachable B) tends to become anxious or tense C) likes to be in control and have influence over others D) comes across as quiet and withdrawn George, the financial manager of a firm, executes his tasks with commitment. He takes his responsibilities seriously. Which of the following characteristics of leadership does George possess? A) adaptability B) empathy C) conscientiousness D) relationship management Becky heads the finance team of Herald Inc. Whenever her teams' work is commended, she takes all the credit. On the other hand, when her team gets negative feedback from clients, she blames it on the inadequate support from the organization. Becky's behavior is an example of ______? A) the fundamental attribution error B) the self-serving bias C) perceptual defense D) projection Which of the following is an example of stereotyping? A) Fiona assumes that a subordinate is a proficient employee as he or she has good people skills B) Fiona assumes that an elderly employee will not be able to adapt to modern technology C) Fiona believes that her subordinates can work on weekends as she generally works on weekends D) Fiona judges that her subordinate performed poorly due to lack of concentration and incompetence Victoria, an advertising manger, works effectively when dealing with routine and well-defined tasks but she is not very good with tasks that require creativity. Hence, she assumes that her subordinates also have difficulty with being creative. In the given scenario, Victoria's assumption is an example of _______. A) the halo effect B) self-serving bias C) perceptual defense D) projection Which of the following statements is true of mental models? A) a leaders assumptions naturally are not part of his or her mental model B) a leader is usually not aware of his mental models? C) personal values, attitudes, biases, and prejudices can all affect one's mental model D) a leader creates an effective mental model by viewing the elements of a system as separate components An effective leader: A) does not apologize to his or her subordinates B) sticks to a mental model that sees everything from one's own personal perspective C) goes along with the traditional way of doing things D) does not follow his or her assumptions just because they led to success in the past