WGU C215 Operations Management Exam Review
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Methods analysis - ANS-Process concerned with the detailed process for doing a particular job Conformation to specifications - ANS-Measures how well the product of service meets the targets and tole ... rances determined by its designers Fitness for use - ANS-Focuses on how well the product performs its intended function or use Value for price paid - ANS-Quality that consumers often use for product or service useful; Only definition that combines economics with consumer criteria Support services - ANS-Quality does not apply only apply to the product or service itself, it also applies to the people, processes and organization environment associated with it. Psychological criteria - ANS-A subjective definition that focuses on the judgmental evaluation of what constitutes product or service quality [Show More]
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