MGMT 383 Final Exam | Complete Solutions (Answered)

MGMT 383 Final Exam | Complete Solutions (Answered) Counting the number of items a clerk scans per hour would be an example of a/an __________________ measure of performance Objective Performance measures are said to ...

MGMT 383 Final Exam | Complete Solutions (Answered) Counting the number of items a clerk scans per hour would be an example of a/an __________________ measure of performance Objective Performance measures are said to be ___________ if they leave out some important job duties Deficient In the typical division of appraisal responsibilities, the HR unit is responsible for designing and maintaining the formal system In most companies and for most employees, the typical time period for formal performance appraisals is Annual The 360 degree rating method appears to be less threatening to employees when it is used for ___________ purposes Development Which of the following is characteristic of graphing rating scales? Descriptive words used may have different meanings to different raters Neil, the director of HR for a paper mill, has found that the supervisors in the company give very generous and lenient appraisals to their subordinates, and it is difficult to determine from these appraisals which employees deserve pay raises more than others. Neil has decided to implement a _____________ approach to performance appraisal to address this problem Forced distribution All of the following are recommendations for making a performance appraisal system more effective and more defensible legally EXCEPT A)train managers and review their ratings to ensure favoritism is not involved B)the use of specific, objective criteria and standards C)use multisource methods of performance appraisal D)involve employees in planning and designing the program ___________ specifies the performance goals that an individual and his or her manager agree to try to attain within an appropriate length of time Management by Objectives (MBO) Alvin, a sales representative for a company making industrial solvents, lost a major customer last month. Until then, Alvin's year has been about average in the dollar amount of sales. Early in the year, Alvin brought in two new customers of about the size of the customer he lost last month. Alvin's supervisor gives Alvin an unsatisfactory rating in his annual performance appraisal. It is likely that Alvin's supervisor has committed the ____ error. a. contrast b. strictness c. recency d. primacy A ______ is committed when an appraiser rates all employees as average a. contrast error b. generalization error c. leniency error d. central tendency error An appraisal interview technique that encourages employees to identify their own performance deficiencies is termed a/an _________ approach a. confessional b. introspective c. self-auditing d. analytic All of the following are compensation objectives of the organization EXCEPT a. internal, external and individual equity for employees b. performance enhancement for the organization c. the lowest total cost of compensation among direct competitors d. legal compliance with relevant laws and regulations A compensation philosophy in which each employee who has gained another year of seniority should have an increase in pay is called the ____________ philosophy a. commitment b. paternalistic c. entitlement d. the equity-based ____________ are payments directly calculated on the amount of time worked a. stipends b. salaries c. bonuses d. wages Amber is the manager of a popular clothing store. She regularly works over 40 hour a week. But when new styles are coming in requiring new displays, she may put in as many as 60 hours a week. Amber's paycheck is the same regardless of the number of hours she has worked. Amber is paid on a/an a. total compensation arrangement. b. incentive compensation program. c. wage system. d. salary basis. In an organization with a performance-oriented philosophy employees only get raises if their productivity has been satisfactory or better Justin is an hourly employee of Furnace Brick, a company that manufactures a special high-heat-resistant brick for industrial kilns. Justin is unhappy with the new compensation system introduced by the company's new plant manager and HR director. This system has eliminated the practice of annual raises, the Christmas bonus, and raises based on seniority for a new system that ties every employee's raise to how well Furnace Brick is performing in the market. Moreover, the plant manager has announced that twenty percent of the employees in the plant will receive no raise at all this year, regardless of the company's performance. Furnace Brick has moved from a/an ____ compensation philosophy, to a/an____ compensation philosophy. a. wage-based, salary-based b. paternalistic, competitive c. entitlement, performance d. meet-the-market, lag-the-market In terms of procedural justice, the process of determining base pay, allocating pay increases, and measuring performance all must be seen by employees as a. fair. b. legal. c. performance-based. d. non-discriminatory. A company that structures its compensation system so that half of its competitors pay their employees more than it does and half of its competitors pay less than it does is using a ____ the market strategy. a. lag b. meet c. lead d. follow Larry has decided to go back to his hometown of Mellonburg and set up an architectural design business for "green" homes. Mellonburg is a depressed farming community of 1,351 residents. It is 20 miles from the nearest restaurant, 70 miles from the nearest Starbucks coffee shop, and the local schools are the worst in the state. The winters are severe, the summers are oppressive. Few single people live there, and the social and cultural life is negligible. In order to attract good quality architects, Larry will probably a. need to ignore the market compensation for architects and pay the architects on an entitlement basis. b. be able to lag the market significantly in pay because of the low cost of living. c. have pay more than the market because of the unappealing location. d. make market comparisons irrelevant by hiring the architects as independent contractors. A compensation plan for expatriates that equalizes the cost differences balance sheet Which of the following is a TRUE statement about the overtime pay under the FLSA? Overtime pay is set at one and one half times the regular pay Under the FLSA, which of the following would be classified as a non-exempt employee? a. an artist creating murals for a high-end restaurant b. a sales representative who travels 3 days a week to meet prospective clients c. the architect overseeing the construction of a new university library d. an electrician on staff at a casino Clemmie is a non-exempt employee of a large law firm. During a particular trial 15 percent of her employer's staff caught a particularly virulent flu, resulting in everyone else having to do their own work as well as the sick employees' work. One particularly intense week, Clemmie worked 90 hours. Which of the following statements is true? a. Clemmie will be entitled to time and a half overtime for every hour over 8 that she worked each day. b. Clemmie will be entitled to 75 hours of time off which she can take within the calendar year. c. Clemmie will be entitled to time and one half pay for 50 hours. d. Clemmie will have her choice of receiving either 50 hours of overtime pay or 75 hours of compensatory time off. The equal pay act prohibits wage differentials based on Gender __________ is a court action in which a portion of an employee's wages is set aside to a pay a debt the employee owes to someone a. Garnishment b. Creditor lien c. debt deduction d. alimony A ________ is a group of jobs having common organizational characteristics a. occupational category b. market band c. job family d. benchmark group Organizations use pay grades to group individual jobs having approximately the same job worth Robert is paid by the number of bicycle tires he attaches to wheel rims. If he attaches more than his daily quota of tires, he receives 75 cents extra per tire over the quota. Robert is paid under a ____ system. a. pro-rated bonus b. differential piece-rate c. straight piece-rate d. commission When Claudette found a flaw in a major outgoing order and corrected it before it was shipped, her boss immediately gave her a voucher to the best day spa in town. This type of incentive is called an a. immediate payout. b. spot bonus. c. golden handshake. d. perk A medium sized law firm every year distributes a bonus to its employees, from clerks to partners, based on the fees it has earned on the cases it has won. Even though every employee has not worked on every case, the senior partners of the law firm feel that such bonus motivates employees to cooperate with one another and assist each other in times of high work loads. This is a type of ____________ incentive Organizational Andrew is excited about the new program at work. He will be allowed to purchase 20 shares of stock at $45 per share for a limited period of time. Andrew is planning to take advantage of this ____ plan because he expects that the market price of the stock will far exceed $45 in a couple years. a. windfall incentive b. gainsharing c. stock option d. employee stock ownership (ESOP) You are a member of the compensation committee of the Board of Directors for a national, for profit organization. When reviewing the compensation package for the current CEO, Jack Sprat, you must consider all of the following questions EXCEPT a. Has Mr. Sprats performance as CEO been acceptable to the organizations investors? b. Is Mr. Sprats compensation no more than 10 times larger than the average annual pay of company employees? c. Is Mr. Sprats annual compensation consistent with the compensation of executives at competing industry firms? d. Would another company hire Mr. Sprat as CEO? In most developed countries (outside the U.S.) ________________ provides most health and retirement benefits for citizens the government Of all the benefits paid by employers, on average ____ make up the largest proportion of costs. a. paid leaves, including sick leaves b. health insurance c. retirement plans d. long-term disability One of the main responsibilities that managers have regarding benefits administration is to a. monitor benefits usage of their subordinates. b. answer technical questions on benefits. c. coordinate the use of time-off benefits. d. assist employees in filing benefit claims. Which of the following statements about communication benefits to employees is TRUE? employees need to be educated on the value of their benefits, the financial cost of benefit to their employer, and why their benefits are being changed Which of the following statements is TRUE? Under federal law, employers must give employees time off to care for sick children and parents What is workers compensation? benefits provided to person injured on the job Megatherium Industries is experiencing a long-term slowdown in sales. Consequently, it needs to permanently lay off a number of its manufacturing hourly employees and also many operations managers. In order to buffer the impact of the layoff on these workers, Megatherium will voluntarily offer a security benefit known as ____ to its departing employees. a. unemployment insurance b. outplacement compensation c. severance pay d. COBRA benefits Wanda has medical insurance through her employer. Whenever she visits the physical therapist for a knee injury, she is charged $25. Her employer's insurance covers the rest of the $150 fee. This is an example of a. a co-payment. b. first-dollar coverage. c. managed care. d. an HMO. A _______ is a health care provider that contracts with an employer or an employer group to provide health care services to employees at a competitive rate a. contractual medical organization (CMO) b. healthy organization (HYO) c. public/private health organization d. preferred provider organization (PPO) Karen is diabetic. She quit her job as an internal auditor with a bank and two months later found a job as the assistant CFO for a chain of grocery stores. The law that allows Karen to switch her health insurance plan from her former employer to her new employer to get new health insurance that covers her diabetes is a. ERISA b. FMLA c. COBRA d. HIPAA A plan that allows employees to contribute pre-tax dollars to buy additional benefits is called a a. flexible spending account b. tax deferred benefit option c. choice spending plan d. health reimbursement arrangement In a/an ____ plan the employer makes an annual payment of a predetermined amount into an employee's pension account. The retiree's payout will vary depending on the investment returns of the pension account. a. ERISA b. defined-benefit c. non-contributory pension d. defined-contribution In a contributory pension plan, the money for pension benefits is paid by the both employees and employers George and Harriet are getting a divorce after 32 years of marriage. George has been a self-employed architect and does not have a pension plan. Harriet has worked for a car manufacturing company the entire marriage, and she has a generous pension plan. Under _____________ George may have rights to Harriet's pension plan. a. ERISA b. Older Employee Protection Act c. Qualified Domestic Relations Order d. COBRA The Family and Medical Leave Act requires that eligible employees be permitted to take leave for each of following except: a. caring for a parent with a serious health conditions b. caring for a brother or sister with a serious health condition c. adoption of a child d. serious health condition of the employee The Family and Medical Leave Act of 1993, requires that employers allow eligible employees to take a leave of ______ during any _______ period 12 weeks' unpaid leave; 12 months Which of the following individual characteristics is not typically diversity concern addressed by HR? a. status of a parent b. foreign origin c. age/generational membership d. religion Work is defined as effort directed toward producing or accomplishing results Henry, a manager for a floor covering manufacturing firm, is attending a presentation by a consultant discussing needed changes in operations to apply information gathered in workflow analysis regarding product development, customer service and service