BUS 3950 Exam 3 | Questions with 100% Correct Answers

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BUS 3950 Exam 3 | Questions with 100% Correct Answers In addition to correcting substandard work, employees have an ethical obligation to ___________ the quality problem as well. Report When an org ... anization comes to the realization that there are quality problems in products that are already in service, ethical approaches include: ( I) divulging the information to the public at large. (II) recalling, if possible, affected products. (III) handling complaints on an individual rather than a systemic basis. I and II The quality certification that deals primarily with conformance to customer requirements is ISO _________; ISO _________ is concerned primarily with the organization's effect on the environment. 9000; 14000 ISO certification is similar to the Baldrige Award in its emphasis on self-appraisal ISO certification differs substantially from the Baldrige Award is that it is an ongoing process The "Control" phase of DMAIC is intended to ensure that improvements are sustained Six-sigma programs involve both ___________ and __________ components managerial; technical Among the guiding principles of six sigma are: (I) Reduction of variation is an important goal. (II) Valid measurement is critical. (III) Outputs determine inputs. (IV) We should focus on those critical few influences on our quality. I, II, and IV only A tool that is not used for quality management is a redesign A tool that uses time-ordered values of a simple statistic to help detect the presence of correctable clauses of variation in a process is a(n) control chart Which is not a cost of quality? extended service contract costs The Deming Prize was established by the Union of Japanese Scientists Lost production time, scrap, and rework are examples of internal failure costs Warranty service, processing of complaints, and costs of litigation are examples of external failure costs Costs of inspectors, testing, test equipment, and labs are examples of appraisal costs Loss of business, increased liability, decreases productivity, and higher costs are all likely consequences of poor quality Quality planning and administration, quality training, and quality control procedures are examples of prevention costs The Baldrige Award aims to: (I) publicize successful quality programs. (II) recognize quality achievements of U.S. companies. (III) stimulate efforts to improve quality. (IV) distribute the grant money available for improved quality. I, II, and III only Fixing a problem will often cost money; to minimize these costs it is best to find and fix the problem during the design phase Deciding how much to invest in the prevention of defects can be analyzed using return on quality The Baldrige Aware is based on evaluations in seven main areas. Which is not one of those? relative profitability A quality circle is a group of employees who meet to discuss ways of improving products or processes ISO 9000 currently stresses ____________ of a certified organization continual improvement The quality tool which helps focus on the most important problem areas based on the 80-20 rule is Pareto analysis The quality tool that resembles a "fishbone" is cause-and-effect diagrams TQM stands for total quality management Which of the following is not an element of TQM? quality management as a specialized function within the firm The tool that is useful in documenting the current process is a Flowchart The tool that is useful in the collection and organization of data is a check sheet A quality improvement technique that involves the sharing of thoughts and ideas in a way that encourages unrestrained collective thinking is Brainstorming In order for TQM to be successful, it is essential that most of the organization be in agreement with the philosophy and its goals Which of the following raises quality risks? outsourcing to less-developed countries A technique for focusing attention on the most important problem areas is Pareto analysis A chart showing the number of occurrences by category would be used in Pareto analysis Cause-and-effect diagrams are sometimes called fishbone (Ishikawa) diagrams The process of identifying other organizations that are best at some facet of your operations, analyzing your performance versus theirs in order to establish a standard against which to judge performance, and identifying a model for learning how to improve is known as Benchmarking Giving workers responsibility for quality improvements and authority to make changes is known as employee empowerment The typical difference between quality circles and continuous improvement teams is the amount of employee empowerment Which of the following is not a typical goal of process improvement? increasing market share Managers have obligations to a wide variety of stakeholders such as shareholders, employees, and customers. When considering outsourcing production to offshore suppliers, managers have to weigh: (I) cost benefits that might make shareholders wealthier. (II) quality issues that might make firms less productive and/or products riskier. (III) the investments already tied up in relationships with existing suppliers. I, II, and III Focusing a supply chain on __________ is modern way of ensuring high-quality inputs and extending an organization's continuous improvement efforts. close, collaborative ties with suppliers To minimize quality risks, which of the following would be least likely to be outsourced to less-developed countries? Pharmaceuticals If customer satisfaction does not always lead to customer loyalty, firms may need to focus additional effort on __________ strategies. Retention Before a dimension of quality can be made operationally useful, it must be restated in some ____________ form. Measurable All of the following were key contributors to quality management except? Kawzuki Which of the following is a tool that is widely used for assessing service quality? SERVQUAL This is the degree to which goods and services conform to the intent of the designers. quality of conformance It is estimated that the cost to fix a problem at the customer end is ____________ times the cost to fix the problem earlier in the production or design phase. 5 There are ___________ basic steps in problem solving. 7 The more progressive a firm's approach to quality assurance, the less the company will need to rely on Inspection Statistical process control charts are not really used to fix quality so much as they are used to alert when corrective action is needed The assurance that processes are performing in an acceptable manner is the focus of quality control Inspection is a(n) ___________ activity Appraisal Acceptance sampling, when it is used, is used: (I) before production. (II) during production. (III) after production. I and III only The amount of inspection needed depends on ___________ and ____________. the costs of inspection; the costs of passing on defective items The greater the volume of the process being targeted for inspection, the more attractive ____________ inspection is. Automated Which of the following quality control sample statistics indicates a quality characteristic that is an attribute? Proportion A time-ordered plot of representative sample statistics is called a(n) control chart A control chart used to monitor the process mean is the x-bar chart A control chart used to monitor the fraction of defectives generated by a process is the p-chart A p-chart would be used to monitor the fraction defective A c-chart is used for number of defects per unit A control chart used to monitor the number of defects per unit is the c-chart A point which is outside of the lower control limit on an R-chart should be investigated because an assignable cause of variation might be present If a process is performing as it should, it is still possible to obtain observations which are outside of which limits? (I) tolerances (II) control limits (III) process variability I and II Which of the following relationships must always be incorrect? Tolerances>control limits>process variability Which of the following is not a step in the control process? 100 percent inspection The probability of concluding that assignable variation exists when only random variation is present is: (I) the probability of a Type I error. (II) known as the alpha risk. (III) highly unlikely. (IV) the sum of probabilities in the two tails of the normal distribution. I, II, and IV ___________ variation is a variation whose cause can be identified. Assignable A plot below the lower control limit on the range chart: (I) should be ignored since lower variation is desirable. (II) may be an indication that process variation has decreased. (III) should be investigated for assignable cause. II and III A shift in the process mean for a measured characteristic would most likely be detected by a x-bar chart The range chart (R-chart) is most likely to detect a change in Variability The traditional view is that the optimum level of inspection is where the total cost of inspection and defectives is minimum The purpose of control charts is to distinguish between random variation and assignable variation in the process The process capability index (Cpk) may mislead if: (I) the process is not stable. (II) the process output is not normally distributed. (III) the process is not centered. I, II, and III A time-ordered plot of sample statistics is called a(n) __________ chart. Control Organizations should work to improve process capability so that inspection efforts can become more Unnecessary A process results in a few defects occurring in each unit of output. Long-run, these defects should be monitored with c-charts The basis for a statistical process control chart is a(the) sampling distribution The approaches to quality assurance are inspection alone, process control, and continuous improvement The basic issues of inspection include all of the following except what will be the total cost involved This step in the control process includes characteristics that can be counted Measure This step in the control process includes sufficient detail about what is to be controlled. Define This step in the control process includes a standard that can be used to evaluate the measurements. Compare This step in the control process includes a definition of out of control Evaluate This step in the control process includes adjustments when a process is found to be out of control. correct Which of the following best describes aggregate planning? an attempt to respond to predicted demand within the constraints set by product, process, and location decisions Accommodating peak demand and effectively using labor resources during periods of low demand would be the main goals of aggregate planners in financial services Aggregate planning is capacity planning for the intermediate range One area in which aggregate planning decisions are made is inventory levels Which of the following is an input to aggregate planning? demand forecasts for each period Essentially, the output of aggregate planning is the production plan In doing aggregate planning for a firm producing paint, the aggregate planners would most likely deal with just gallons of paint, without concern for the different colors and sizes Aggregate planning requires which of the following information? (I) a forecast of expected demand (II) current levels of inventory (III) policies regarding employment levels I, II, and III Aggregate planners attempt to balance capacity and demand [Show More]

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