Management > EXAM > PUBLIX MANAGER TEST 2024 WITH COMPLETE STUDY QUESTIONS WITH ANSWERS (GUARANTEED PASS) | RATED A+ (All)

PUBLIX MANAGER TEST 2024 WITH COMPLETE STUDY QUESTIONS WITH ANSWERS (GUARANTEED PASS) | RATED A+

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what approach should you use when confronting an angry customer? - Answer>>> the CALM approach what is calm? - Answer>>> C- stay calm A- apologize for the problem L- listen with empathy M- make i... t right 4 steps pf legendary customer service - Answer>>> 1. greet customer by name if possible and smile 2. engage 3. create their happily ever after 4. thank and invite back customer Dynamic Selling - Answer>>> a ;positive, service-centered approach to selling to our customers. its dynamic, because all customers and situations are different and associates should be able to adapt conversations and solutions to meet the individual customers needs dynamic selling steps - Answer>>> 1. greet 2. discover 3. recommend 4. close Publix Guarantee - Answer>>> " We will never knowingly disappoint you. If for any reason your purchase does not give you complete satisfaction, the full purchase price will be cheerfully refunded immediately upon request." personal selling - Answer>>> encourage a customer to learn or try a product selling event - Answer>>> present products for customer to sample Suggestive Selling - Answer>>> suggest products to customers based on the holiday, upcoming events, or convo with customer companion selling - Answer>>> recommend products to customers that complement products they have already chosen planning to sell program - Answer>>> expose customers to new ideas and products by secreting focus items from the weekly ad to promote [Show More]

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