PC3 Exam 1 | Questions with 100% Correct Answers

PC3 Exam 1 | Questions with 100% Correct Answers Authentic Leadership The view that effective leaders need to be aware of, feel comfortable with, and act consistently with their values, personality, and self-concept C ...

PC3 Exam 1 | Questions with 100% Correct Answers Authentic Leadership The view that effective leaders need to be aware of, feel comfortable with, and act consistently with their values, personality, and self-concept Connective Leadership Incorporates the needs of diverse stakeholders within the health-care environment through acknowledgment and use of strengths of members and by including them in the leadership process Followership The process of being guided and directed by a leader in the work environment Transactional Leadership Focuses on the goals of the organization, with a directive style establishing expectations for team members and motivating with rewards Mentorship A less formal process in which two people engage in a relationship designed to support the growth and development of the less experienced party Transformational Leadership Involves an active involvement of both the leader and the team members, leaders and team members motivate each other to attain and achieve levels of success Behavioral Theories Leadership theories that identify behaviors that differentiated effective leaders from ineffective leaders. Primary leadership styles were identified as autocratic (authoritarian), democratic (participative), and laissez-faire Emotional Intelligence Self-awareness and awareness in terms of emotions, feelings, and points of view Self-Awareness The ability to self-reflect on one's beliefs and biases and adapt behavior accordingly Autocratic Style of Leadership Makes decisions without input from the team, does not consider valuable suggestions from the team members' input, and potentially demoralizes team members Democratic Style of Leadership Expects team members to contribute to the decision-making process, encourages team input, analyzes and makes final decisions, increases participation in projects and creative solutions, and brings about higher production and satisfaction Laissez-faire Style of Leadership Provides advice, support, and timelines with low-level involvement, lacks focus or time management - resulting in high job satisfaction with risk of low productivity, risks the potential of team members not having the knowledge to execute the tasks, and may find intrateam disagreements common which may produce disharmony Coaching The art of guiding another individual toward fulfilling his or her future, to assist a person in achieving his or her goals, develop and prioritize viable solutions and act on them Performance Appraisal A formal evaluation of the work performance of an employee that is conducted by the nurse leader and manager Self-Appraisal The process of an employee evaluating his or her own performance Peer Review Nurses from common practice areas assess, monitor, and make judgments about the quality of nursing care provided by a peer nurse Constructive Feedback Supportive, motivates the employee to succeed and grow, and involves showing respect and praising the employee for a job well done Destructive Feedback Includes threats and fear to control employee behavior, by criticizing the employee and making him or her feel humiliated 360-Degree Feedback Nurses receive feedback from everyone around them - supervisors, peers, physicians, other health-care professionals, and even patients and their families Corrective Action An intentional activity that realigns the performance of the project work with the project plan Formal Communication A type of verbal presentation or document intended to share information and which conforms to established professional rules, standards and processes and avoids using slang terminology Informal Communication A casual form of information sharing typically used in personal conversations with friends or family members Grapevine Communication Flows quickly and haphazardly at all levels of the organization and becomes more distorted as it moves along Organizational Communication To convey the same message across the entire system Downward Communication Information that flows from higher to lower levels in the organization's hierarchy Lateral Communication The sharing of information among nurse leaders and managers or other staff at the same level Diagonal Communication Communication that cuts across work areas and organizational levels Upward Communication The sending of information up the hierarchal chain Interprofessional Communication Fosters patient-centered care and results in quality outcomes Interprofessional Team Rounding One strategy that is enhancing communication among health-care professionals, producing quality outcomes, increasing patient satisfaction, reducing error rates, and improving patient safety Intraprofessional Communication Working with other nursing staff to deliver safe and quality patient care Handover The act of moving power and responsibility from one person to another SBAR stands for: Situation Background Assessment Recommendation A nursing student is required to take a nursing leadership course and questions why this type of course is necessary when the initial primary role of the graduate nurse is to perform bedside patient care. What is the nurse educator's best response to this student? A) "It is a part of the curriculum that is required by all state boards of nursing." B) "Though new graduates begin at the bedside, most take on leadership positions within the first 6 months of employment." C) "Leadership competencies are required even at the bedside to help in navigating the evolving healthcare landscape." D) "All nurses report to someone, so you have to understand leadership so you know who you report to." The nurse leader is working with a team to develop a more effective admission assessment process. Which team member is an example of one who participates in the team by "standing by"? A) A team member who often works with team members who are new to the team and helps to mentor them in his or her role B) A team member who appears to function against the goals set up by the team leader C) A team member who is flexible and ready to make any needed changes D) A team member who requires detailed instructions concerning the leader's expectations A nurse is aspiring to move from a staff nurse's position to a leadership and management role. What activity would be most helpful to this nurse in achievement of this goal? A) Complete a leadership survey B) Enroll in a graduate leadership program C) Read a leadership book D) Request a change in position weekly from the charge nurse A nurse manager has begun to use transformational leadership theory and knows that this theory uses what aims of the Institute of Medicine (IOM)? SATA. A) Nurse-centered B) Efficient C) Timely D) Safe E) Inexpensive Which behavioral action if observed by a nurse leader would indicate an effective coaching style? A) Providing constant feedback B) Keeping a low profile while looking toward inner self-reflection C) Acknowledging a job that is well done D) Focusing only on the achievement of personal gain The nurse manager would suggest what communication tool to assist staff nurses in organizing and prioritizing information prior to communicating with the health-care provider? A) Interprofessional team rounding B) TeamSTEPPS C) SBAR D) Call-out The nurse manager is preparing to institute the use of SBAR for interprofessional communication. The nurse manager has based this decision on what benefits to this tool? SATA. A) Assertive dialogue between professionals B) Most essential information delivery C) Safer delivery of patient care D) Decreased continuity of patient care E) Increased time spent in interprofessional communication What action would help to promote workforce sustainability in a hospital setting? A) Nurse managers hiring new employees to fill positions regardless of whether they have clinical experience B) Allowing nursing staff to work overtime C) Facilitating an open communication pattern D) Nurse managers maintaining fiscal responsibility in budget planning The nurse manager is aware that what communication is considered verbal? SATA. A) E-mail message B) Facebook post C) Facial grimace D) Telephone message E) Arms and legs crossed The nurse manager is aware that SBAR may be used in what nonclinical issues? A) Staffing levels B) Nursing pay levels C) Nursing clinical ladder issues D) Required continuing education The nurse manager is aware that what element of communication is essential to the transmission of relational information?\ A) Feedback B) Nonverbal communication C) Responding D) Receiving In order to promote clinical competencies for the new graduate nurse, which orientation strategy would be most beneficial? A) Didactic work in a classroom setting with other new hospital staff recruits B) Taking a computer training class on the hospital's electronic health record system with a designated staff super user C) Working closely with other new graduate nurses to develop collegiality and professional identity D) Working with an experienced nurse in a mentor relationship as part of orientation training Which behavioral action by a charge nurse would indicate an example of destructive feedback if observed in a clinical setting relative to a nurse's performance? A) Offering the nurse a set of sterile gloves upon witnessing that the gloves that the nurse is wearing to perform a procedure have a tear B) Telling the nurse that you have never seen anyone do that in all your years of nursing experience in front of a patient C) Asking the nurse to provide more detailed information related to the patient's pain assessment D) Telling the nurse that she is getting the next admission to the floor The nurse manager is providing a performance appraisal to one of the nurses on the unit who has not received a very good evaluation. The nurse manager is offering constructive criticism to help the nurse gain insight into how improvement can be made. Which action by the nurse manager would be included in a performance appraisal? A) Telling the nurse that it would be helpful if when talking to other staff members on the unit, the nurse used a lower tone of voice B) Inquiring about the nurse's family members before starting to discuss the performance appraisal C) Focusing on aspects of the job description where improvement is needed D) Telling the nurse that it would be better to only share comments/concerns with management The nurse manager recognizes that communication that is congruent is more likely to be received. Which statement by the nurse manager to a staff nurse is an example of congruent communication? A) The nurse manager is smiling. "This latest episode of tardiness may cause you to be terminated from this job." B) The nurse manager is standing with arms crossed. "You have been 10 minutes late three times this month." C) The nurse manager is shaking her head sideways. "It's good to see that you have finally decided to come to work." D) The nurse manager stares down at the floor. "You are making a habit of being late. You can feel free to talk to me anytime." A nurse is reviewing her annual performance appraisal from her direct supervisor (Unit Nurse Manager) and does not agree with some of the information documented on the form. How should the nurse respond to this noted disagreement? A) Sign the form as indicated and then talk to the chief nursing officer of the facility B) Do not sign the form and ask for a copy so that you can bring it home to discuss it with your family C) Discuss your concerns with your direct supervisor and make noted comments on the form stating that you disagree and then sign the form D) Sign the form indicating that you agree because there are no designated restrictions on your role on the unit and this is just personally motivated A new nurse leader has adopted a laissez-faire style of leadership that may result in what characteristics of those who report to this leader? A) Team members may be very good at time management but poor on the job satisfaction B) The staff may be very knowledgeable but have a lack of focus on the job at hand C) Team members experience disagreements among themselves D) Productivity is high with low job satisfaction The nurse manager is aware that preventable medical errors are associated with what communication failure? A) Lack of interprofessional communication B) Lack of upward communication C) Lack of intraprofessional communication D) Lack of downward communication The nurse leader is working to improve communication on the nursing unit and knows that effective communication requires an articulate sharing of ideas and what other important element? A) The nurse manager must understand the audience for which the message is intended B) The staff on the nursing unit must agree with the ideas of the nurse manager C) The nurse manager must ensure that the ideas presented are important to the staff of the nursing unit D) The staff on the nursing unit must have person-to-person contact for the communication to be received Nursing students are working together in a clinical simulation activity and being monitored by nursing faculty. Which statements if observed by nursing faculty during a clinical simulation activity with nursing students would require the nursing faculty member to intervene? SATA. A) "What do you think you are doing?" B) "I really thought you took nursing school more seriously." C) "What you did is so stupid that all I can do is sit here and laugh." D) "Do you need any help?' E) "Can you provide me with some more information?" The nurse student is aware that what feature is now a part of the newest nursing leadership theories? A) Self-discipline B) Flexibility C) Motivation D) Visionary The nurse manager is evaluating several nurses who have expressed an interest in leadership activities and knows that the nurse who demonstrates which type of followership has the most potential for a leadership role? A) Standing by B) Doing following C) Resisting following D) Passive follower A nurse seeking to advance to a leadership position within the health-care organization has become the mentee of a nurse manager. What is the primary responsibility of the mentee in this relationship? A) Follow the mentor in all activities B) Work to dialogue with other nurse leaders and managers C) Request a monthly meeting with the mentor to discuss leadership attainment D) Ask the mentor to place the mentee in a minor leadership position A nurse leader new to the organization has a transactional leadership style. The staff members who work with this leader are aware that the leader's focus is what? A) The goals of the organization B) The goals of the nursing unit