USPS Sales & Services Associate Training
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What is our mission? - answerProvide trusted, affordable, universal service. eLearning module 1 What is the form for filing an insurance claim? - answerForm 1000. eLearning module 16 Perception is -... answerReality. 17-3 What are our goals? - answerGrow revenue, increase market share and develop lifetime customers. 18-3 What are the two types of communication and give examples of each? - answerVerbal (spoken words) and non-verbal (gestures, expressions, vocal variety). 19-5 What are some non-verbal cues? - answerBody movement (shuffling feet and folding arms), posture, gestures, facial expressions, personal space. 19-6 Listeners receive the same all the time. - answerMessage. 19-7 What is S.O.L.E.R.? - answerActively attending by: Squarely facing the person, Open your posture, Lean towards the sender, Eye contact maintained, Relax while attending. 19-7 What is a successful sales transaction? - [Show More]
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