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Operations And Supply Chain Management The Core 6th Edition By F. Robert Jacobs, Richard B. Chase TEST BANK

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CHAPTER 1 1) Which of the following is a reason for studying operations and supply chain management (OSCM)? A) OSCM is essential for understanding organizational behavior. B) Most business ... graduates do OSCM work regardless of their job title. C) All managers should understand the basic principles that guide the design of transformation processes. D) OSCM is a required course in all business degree programs. E) OSCM is the most rigorous business discipline. 2) 3) 4) Which of the following sets of categories the Goods-Services Continnuum consists of? A) No goods, some goods, even mix, some service, no service. B) Pure goods, core goods, core services, pure services. C) No service, some service, good service, excellent service. D) Self-service, help desk service, face-to-face service, service-with-a-smile. E) None of these. Which of the following are defined as core goods? A) Chemicals. B) Airlines. C) Data storage systems. D) Hotels. E) None of these. Current issues in OSCM do not include _____________blank. [Show More]

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