Business Analytics > EXAM > QLIK BUSINESS ANALYST CERTIFICATION EXAM | ALL QUESTIONS AND CORRECT ANSWERS | GRADED A+ (All)

QLIK BUSINESS ANALYST CERTIFICATION EXAM | ALL QUESTIONS AND CORRECT ANSWERS | GRADED A+

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QLIK BUSINESS ANALYST CERTIFICATION EXAM | ALL QUESTIONS AND CORRECT ANSWERS | GRADED A+ The BA at Northern Trail Outfitters is helping improve the process for handling customer returns using Sale ... sforce. The BA has completed the current state process map to identify areas for improvement. The BA plans to present ideas for a future state returns handling process to the larger project team. What should the BA present to the team in a way that is relatable and invites discussion, feedback, and ideas? A. Detailed technical documentation without annotations B. A prototype for a specific business outcome C. A story using personas to illustrate potential solutions C. A story using personas to illustrate potential solutions 2/95 1/22/25, 7:18 PM QLIK BUSINESS ANALYST CERTIFICATION EXAM | ALL QUESTIONS AND CORRECT ANSWERS | GRADED A+ | VERIFIED A… Cloud Kicks needs to revamp its support process to improve the customer experience and has asked the Service Cloud Team to collaborate with the BA. The BA has scheduled an initial live process mapping session with all stakeholders and received the following calendar responses: Stakeholder Role Response Expert Agent - Yes Team Leader - Yes Service Admin - No Case Solver - Yes What should the BA do? A. Hold a one-on-one diagram session with each stakeholder before the workshop B. Proceed with the workshop as scheduled with the stakeholders who are available C. Cancel the workshop and reschedule to a date when all stakeholders are available C. Cancel the workshop and reschedule to a date when all stakeholders are available [Show More]

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