Education & Empathy : 4 of 4 (100.0%)
During the patient interview, there are a number of opportunities to provide patient education and
empathy. The opportunities listed below are those identified by nursing experts
...
Education & Empathy : 4 of 4 (100.0%)
During the patient interview, there are a number of opportunities to provide patient education and
empathy. The opportunities listed below are those identified by nursing experts to be of particular
importance to this patient. A Model Statement is provided as an example of an appropriate
response to each opportunity.
Opportunities marked as Not Encountered are opportunities that were not elicited in the
interview
Opportunities marked as Not Followed Up are missed opportunities that were present in the
interview, but where no statements were made
Opportunities marked as Followed Up were followed up by students, and include the dialogue
between student and patient
1 Symptoms
Followed Up
Description: Tina describes the symptoms that
have been bothering her.
What brings you in today?
Question
01:34 PM
CDT
Well, I got into a little fender bender a week ago
and I've been getting these headaches ever since.
And my neck is sore too.
I am sorry to hear that you had an accident. I
will help you to find out what is causing you
headaches
Empathize
01:37 PM
CDT
I appreciate you telling me that.
Can you tell me when your headache started?
(Clarified to: When did the headache begin)
Question
01:39 PM
CDT
It was a few days after the car accident -- I
noticed a headache creeping up throughout the
day. (Clarified to: when the headache began)
aww, sounds awful
Empathize
01:40 PM
CDT
Thanks for saying that.
Model Statement: "I’m sorry to hear that you
were in a car accident, and that you’re
experiencing pain and headaches. Because car
accidents can cause injury to your head and
neck, it’s important that I learn about how the
injury happened and your symptoms so that we
can determine if you need treatment."
2 Cause of Injury
Followed Up
Description: Tina describes her recent “fender
bender.”
What brings you in today?
Question
01:34 PM
CDT
Well, I got into a little fender bender a week ago
and I've been getting these headaches ever
since. And my neck is sore too.
I am sorry to hear that you had an accident. I
will help you to find out what is causing you
headaches
Empathize
01:37 PM
CDT
I appreciate you telling me that.
Can you tell me when your headache started?
(Clarified to: When did the headache begin)
Question
01:39 PM
CDT
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