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TEST BANK Managingfor Quality and Performance Excellence 10th Edition by James r. Evans William M. Lindsay

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TEST BANK Managingfor Quality and Performance Excellence 10th Edition by James r. Evans William M. Lindsay 1. People view quality subjectively and in relation to differing criteria based on their... individual roles in the productionmarketing value chain. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Difficulty: Easy ACCREDITING STANDARDS: BUSPROG: Analytic DISC: Creation of Value TOPICS: DESC.EVAB.17.01.01 Defining Quality KEYWORDS: Bloom's: Knowledge 2. The transcendent definition of quality was first defined as the goodness of a product. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Difficulty: Easy ACCREDITING STANDARDS: BUSPROG: Analytic DISC: Creation of Value TOPICS: DESC.EVAB.17.01.01 Defining Quality KEYWORDS: Bloom's: Comprehension 3. According to the product perspective of quality, a smaller number of product attributes are equivalent to higher quality. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Difficulty: Easy ACCREDITING STANDARDS: BUSPROG: Analytic DISC: Creation of Value TOPICS: DESC.EVAB.17.01.01 Defining Quality KEYWORDS: Bloom's: Knowledge 4. The user perspective of quality judges a product based on how well the product performs its intended function. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Difficulty: Easy ACCREDITING STANDARDS: BUSPROG: Analytic DISC: Creation of Value TOPICS: DESC.EVAB.17.01.01 Defining Quality KEYWORDS: Bloom's: Knowledge 5. According to the manufacturing perspective of quality, quality is based on the consistency between goods and services. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Difficulty: Moderate ACCREDITING STANDARDS: BUSPROG: Analytic DISC: Creation of Value TOPICS: DESC.EVAB.17.01.01 Defining Quality KEYWORDS: Bloom's: Comprehension 6. Inspection was the primary means of quality control during the first half of the twentieth century. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Difficulty: Easy ACCREDITING STANDARDS: BUSPROG: Analytic DISC: Creation of Value TOPICS: DESC.EVAB.17.01.02 History of Quality Management KEYWORDS: Bloom's: Knowledge 7. During the 1940s and 1950s, after World War II, the quality of products was the most important priority of top managers as it was recognized as the key to worldwide success. a. True b. False ANSWER: False [Show More]

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