Business Management > STUDY GUIDE > π D469 Notes β Quality, Continuous Improvement, and Lean Six Sigma (Western Governors Universit (All)
Section 1 of D469 focuses on quality management strategies that drive continuous improvement in organizational performance. Students explore foundational models such as Total Quality Management (TQM), ... PDCA (Plan-Do-Check-Act), and Six Sigma methodologies. Emphasis is placed on customer satisfaction, data-driven decision-making, and process optimization. The section highlights leadershipβs role in fostering a culture of quality, employee engagement, and cross-functional collaboration. Learners apply tools like root cause analysis, control charts, and value stream mapping to identify inefficiencies and implement sustainable improvements. This resource equips students with practical frameworks to enhance quality outcomes across industries. [Show More]
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