A mining employee spends much of the time working with a laptop down in the mine. What three factors would be of most concern to a technician when doing preventive maintenance on the laptop? - Answer>>> Dust, humidity, a
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A mining employee spends much of the time working with a laptop down in the mine. What three factors would be of most concern to a technician when doing preventive maintenance on the laptop? - Answer>>> Dust, humidity, and dirty keyboard.
An employee mentions that opening a large document file is taking longer than usual. The desktop support technician suspects that there might be a fault in the hard disk. What should the technician do next? - Answer>>> Back up the user data from the workstation.
How can a technician benefit from maintaining a journal and notes? - Answer>>> These records can be valuable when encountering similar situations in the future.
What issues can arise with motherboards and internal components? - Answer>>> Incorrect or loose cables, failed components, incorrect drivers, and corrupted updates.
What is the purpose of keeping a detailed history of repairs? - Answer>>> It allows a technician to determine what work has been performed on a specific computer in the past.
Why is it important to research temperature and humidity recommendations for computers? - Answer>>> Because recommendations vary by computer manufacturer and may differ for computers used in extreme conditions.
What information does the Event Viewer record about a problem? - Answer>>> The problem that occurred, date and time of the problem, severity of the problem, source of the problem, event ID number, and the user logged in when the problem occurred.
What four tools would be required by a technician when performing preventive maintenance on a desktop PC? - Answer>>> Screwdriver, lint-free cloth, anti-static wrist wrap, and can of compressed air.
What should a technician include in their journal during the troubleshooting process? - Answer>>> Descriptions of the problem, possible solutions tried, steps taken to repair, configuration changes, and replacement parts used.
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