PMP Practice Exam
Domain Distribution:
People
Process
Business Environment
People Domain (42 Questions)
1. A project manager notices that two key team members are in a heated disagreement
over the
...
PMP Practice Exam
Domain Distribution:
People
Process
Business Environment
People Domain (42 Questions)
1. A project manager notices that two key team members are in a heated disagreement
over the technical approach to a critical work package. This conflict is causing delays.
What is the project manager's BEST course of action?
A) Implement a forcing technique to make a quick decision and maintain the schedule.
B) Involve the functional managers to resolve the dispute immediately.
C) Have a private meeting with each individual to understand the root cause before
facilitating a collaborative session.
D) Add the issue to the risk register and escalate to the project sponsor.
C) Have a private meeting with each individual to understand the root cause before
facilitating a collaborative session. (The PM should first address conflict by understanding
perspectives privately, then move to a collaborative approach to find a solution that
benefits the project. This aligns with the "conflict management" and "team leadership"
tasks.)
2. A project manager is assigned to a project with a team that has been underperforming.
Upon review, the project manager finds that team members are unsure of their specific
responsibilities. Which document should the project manager refer to or update to
clarify roles?
A) Resource Management Plan
B) Project Charter
C) Responsibility Assignment Matrix (RAM)
D) Work Breakdown Structure (WBS)
C) Responsibility Assignment Matrix (RAM). (A RAM, especially a RACI chart, is used to
clarify roles and responsibilities for project activities, ensuring each team member knows
their specific duties.)
3. A project team consists of members from five different countries with varying cultural
norms. What is the MOST important action for the project manager to take to ensure
effective collaboration?
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