ORGANISATIONAL BEHAVIOUR final exam: Scored A

Question 1 Marked out of 1 Flag question Question text Conflict is part of the OB team, the Doers. As the team leader, Nick decides he will make all the decisions. He will explain the rules and insist everyone stay ...

Question 1 Marked out of 1 Flag question Question text Conflict is part of the OB team, the Doers. As the team leader, Nick decides he will make all the decisions. He will explain the rules and insist everyone stay on track. The degree of assertiveness and cooperativeness associated with Conflict Handling Intention is: Select one: a. Unassertive and uncooperative b. Unassertive and cooperative c. Assertive and uncooperative d. Assertive and cooperative e. Midway between assertive and cooperative Question 2 Marked out of 1 Flag question Question text Conflict is part of the OB team, the Doers. Nick appreciates Thomas's strong views. While Thomas can get off topic sometimes, his arguments are usually well supported. Nick also likes Isabel's ideas and thinks some other group members support her views. Nick suggests to the group that they find a way to blend some of both Thomas's and Isabel's plans. The Conflict handling intention best described in this scenario is referred to as: Select one: a. Avoiding b. Compromising c. Competing d. Accommodating e. Collaborating Question 3 Marked out of 1 Flag question Question text Curtis, a new hire at Value Village, thinks to himself "hmmm…..I really need to step it up and start coming in to work a little earlier to learn how to do a store opening." This statement best relates to the Expectancy Theory relationship of: Select one: a. Effort- Performance b. Performance-Reward c. Rewards-Personal Goals d. Personal goals-Expectancy e. Expectancy-Rewards Question 4 Marked out of 1 Flag question Question text The loci of conflict occurring within an OB case team is best described as: Select one: a. Dyadic conflict b. Intragroup conflict c. Midway between intergroup and intragroup d. Intergroup conflict e. None of the above Question 5 Marked out of 1 Flag question Question text It was Marisol's first day at work. At first, she was very nervous, but when she was introduced to her cubicle neighbour, Hanna, she was reassured by Hanna's cheerful smile. Marisol thought that a person with such a beautiful smile would surely be someone easy to work with, and that she would enjoy having her as a co-worker. Which perceptual judgment shortcut best describes Marisol's perception of Hanna? Select one: a. contrast effect b. fundamental attribution error c. halo effect d. selective perception e. self-serving bias Question 6 Marked out of 1 Flag question Question text Which of the following would Herzberg's motivation-hygiene theory classify as a hygiene factor? Select one: a. responsibility b. growth c. company policy d. achievement e. promotion Question 7 Marked out of 1 Flag question Question text Conflict is part of the OB team, the Doers. As the team leader, Nick decides he will make all the decisions. He will explain the rules and insist everyone stay on track. The Conflict handling intention best described in this scenario is referred to as: Select one: a. Avoiding b. Compromising c. Competing d. Accommodating e. Collaborating Question 8 Marked out of 1 Flag question Question text At IDEO the core values of management are intensely held and widely shared demonstrating its culture as: Select one: a. a strong artifact of the organization. b. a subculture within the organization. c. strong culture within the organization. d. a formalized organization. e. an organic organization. Question 9 Marked out of 1 Flag question Question text A senior mechanic at Riverside Automotive tells Jim to "get some materials from the parts supply room for the rest of us - none of us want to have to walk that far!" Jim is confused because he is supposed to be installing windshields all day. This confusion indicates Jim is experiencing: Select one: a. role perception. b. role conflict. c. role expectations. d. performance norms. e. social loafing. Question 10 Marked out of 1 Flag question Question text Mary is a 23-year-old single parent who earns minimum wage. Jonathan is 60 years old, extremely wealthy, and works because he enjoys it. Jane is a 45-year-old lawyer who earns a substantial income and is well-respected in her profession; she is extremely career-oriented and is hoping to be offered a partnership position in her firm. According to Maslow's hierarchy, Jane is most likely to focus on satisfying ________ needs. Select one: a. esteem b. growth c. physiological d. self-actualization e. social Question 11 Marked out of 1 Flag question Question text Ryan works as a low-level employee at a grocery market. He has worked at this job for five years and have not been promoted yet or received a raise. He has become very disgruntled with his job and the lack of opportunity within the company. Ryan is frustrated and his dissatisfaction for his job is taking over the benefit of having a steady paycheck. Based on how Ryan is feeling, his most likely behavior based on his dissatisfaction is: Select one: a. Neglecting b. Voicing c. Exiting d. Psychological empowerment e. Being passive Question 12 Marked out of 1 Flag question Question text At sixteen years old, Lee's employment choices were limited. The best it seems he could do for now is as a dishwasher in a local restaurant or a fry-cook at McDonalds. Lee's feeling that "both of these jobs are beneath him and an embarrassment" is best explained by: Select one: a. Maslow's esteem needs b. McClelland's power needs c. McClelland's affiliation needs d. Expectancy theory e. Persistence theory Question 13 Marked out of 1 Flag question Question text You are conducting a group interview to hire additional cashiers for the upcoming Christmas season. You invite Candidate #5, to describe a time where he had to deal with a difficult customer, candidate #5 responded, "I'm pretty good at dealing with customers at the cash desk, but when someone is difficult, I usually call my supervisor as I figure they can handle the situation much better than me as they have a lot more experience. I would probably just make matters worse anyway." This reflects the personality trait referred to as: Select one: a. Machiavellianism b. Core Self-Evaluation c. Psychopathy d. Self-monitoring e. Proactive personality Question 14 Marked out of 1 Flag question Question text When the shop supervisor at Riverside Automotive advises Jim that one of his tasks this week is windshield repairs this is referred to as a(an): Select one: a. formal norm. b. role expectation. c. role overload. d. informal norm. e. maintenance role. Question 15 Marked out of 1 Flag question Question text At a staff Safety Meeting, one worker commented, "Using the safety helmets and shields will take extra time. People will start rushing the work and when people rush, mistakes are made. We should not do anything that will make people rush, and therefore we should not be required to use the safety equipment. In fact, wearing a safety helmet and shield will just make us sweat more than we do already! And, how safe is that?" This is an example of the symptom of groupthink referred to as: Select one: a. direct pressure. b. having doubts or differing points of view. c. groupshift. d. illusion of unanimity. e. rationalized resistance. Question 16 Marked out of 1 Flag question Question text Applying the characteristics of culture, IDEO is: Select one: a. high in stability and high in aggressiveness b. low in stability and low in aggressiveness c. low in stability and high in aggressiveness d. high in stability and low in aggressiveness e. rated as a zero in stability and a ten in aggressiveness Question 17 Marked out of 1 Flag question Question text At IDEO, David Kelley proudly talked about both inventions that were successful as well as those that were not. This is artifact is best described as Select one: a. a story of IDEO b. a material symbol of IDEO c. the language of IDEO d. a tale of IDEO e. a ritual of IDEO Question 18 Marked out of 1 Flag question Question text At IDEO, when employees criticize others ideas the leader will ring the bell. The act of ringing the bell whenever this occurs is the artifact referred to as: Select one: a. a story. b. a ritual. c. a material symbol. d. a symbolic act. e. a form of punishment. Question 19 Marked out of 1 Flag question Question text Workers at Riverside Automotive take extra breaks; if all workers take extra breaks this is referred to as: Select one: a. formal norms. b. role expectations c. role overload. d. conformity. e. maintenance roles. Question 20 Marked out of 1 Flag question Question text Janice is late for work each day by about ten minutes. How does Attribution Theory describe this behaviour? Select one: a. It shows consensus. b. It shows similarity. c. It shows reliability. d. It shows consistency. e. It shows distinctiveness. Question 21 Marked out of 1 Flag question Question text The mechanics at Riverside Automotive have noticed that Josh often takes extra time returning back from lunch, he does not help to clean up the tools at the end of the day, and he is always the first one to leave at the end of each day. Josh's behaviour may be described as: Select one: a. storming. b. role expectation. c. role conflict. d. deviant workplace behaviour. e. role perception. Question 22 Marked out of 1 Flag question Question text Mary is a 23-year-old single parent who earns minimum wage. Jonathan is 60 years old, extremely wealthy, and works because he enjoys it. Jane is a 45-year-old lawyer who earns a substantial income and is well-respected in her profession; she is extremely career-oriented and is proud of her achievements. According to Maslow's hierarchy, Jonathon is most likely to focus on satisfying ________ needs. Select one: a. social b. esteem c. physiological d. self-actualization e. Growth Question 23 Marked out of 1 Flag question Question text Hailey has just been awarded 'Employee of the Week' and Duncan is upset. He has been coming in early before his shift and is not receiving any recognition for his extra efforts. According to Equity Theory, Duncan's perception of the situation is that he is experiencing: Select one: a. Self-serving bias. b. Negative reinforcement. c. Selective perception. d. Inequity, under-rewarded e. Inequity, over-rewarded Question 24 Marked out of 1 Flag question Question text After two years of working at the day care centre, Patrick now plans to work towards a Management Degree at NAIT's School of Business to allow him to be considered for the Manager position that will be vacant in two years, when Gwen the current manager retires. According to McClelland's Theory of Needs, Patrick has a: Select one: a. High need for personal development b. High need for affiliation c. High need for achievement d. High need for personal power e. High need for motivation Question 25 Marked out of 1 Flag question Question text Hailey recognizes how much she enjoys working with customers and the self-fulfillment she feels at the end of each workday. This is an example of Herzberg's two-factor theory: Select one: a. Achievement factor. b. Affiliation factor. c. Power factor. d. Motivating factor. e. Hygiene factor. Question 26 Marked out of 1 Flag question Question text You are conducting a group interview to hire additional cashiers for the upcoming Christmas season. You invite candidate #3 to talk about a time where she was part of a successful group project and her role in facilitating that outcome. In response, she speaks of her ability to effectively deal with changing situations, and that very often; she ended up leading her group's effort in such moments. This best reflects the personality trait referred to as: Select one: a. Machiavellianism b. Narcissism c. Psychopathy d. Self-Monitoring e. Proactive Personality Question 27 Marked out of 1 Flag question Question text Duncan, a supervisor at Value Village, thinks to himself "if I come to work before my shift starts, I can get more work done than Hailey, and that will definitely look good on my next performance and pay review". This statement best relates to the Expectancy Theory relationship of: Select one: a. Performance-Reward b. Effort-Performance c. Rewards-Personal Goals d. personal goals e. rewards Question 28 Marked out of 1 Flag question Question text Conflict is part of the OB team, the Doers. Nick decides to get all his group members to sit down and discuss the conflict and tension within the group. The goal is to focus on completing the project while respecting everyone's opinion. The degree of assertiveness and cooperativeness associated with the Conflict handling intention is: Select one: a. Unassertive and uncooperative b. Unassertive and cooperative c. Assertive and uncooperative d. Assertive and cooperative e. Midway between assertive and cooperative Question 29 Marked out of 1 Flag question Question text You are conducting a group interview to hire additional cashiers for the upcoming Christmas season. You invite candidate #2 to describe a time where she faced difficulty meeting a workplace deliverable, and the steps she took to address that challenge. In response, she speaks of not giving up, of looking for new ways to approach familiar problems, and not waiting around for her boss to tell her what to do next. This best reflects the personality trait referred to as: Select one: a. Machiavellianism b. Narcissism c. Openness to Experience d. Self-Monitoring e. Proactive Personality Question 30 Marked out of 1 Flag question Question text In Japan, employees have a drive for excellence and perfection. On average, the Japanese workday ranges from 12 to 14 hours. This best illustrates Hofstede's value dimension of Select one: a. long-term orientation b. masculinity vs femininity c. uncertainty avoidance d. short-term orientation e. power distance Question 31 Marked out of 1 Flag question Question text Unlike her co-workers, Janet is motivated by challenge, personal satisfaction, and by doing interesting work; most of her co-workers were just in it for the money. Janet is motivated by Select one: a. intrinsic rewards. b. safety motivators. c. social motivators. d. extrinsic rewards. e. hygiene motivators. Question 32 Marked out of 1 Flag question Question text Conflict is part of the OB team, the Doers. Nick appreciates Thomas's strong views. While Thomas can get off topic sometimes, his arguments are usually well supported. Nick also likes Isabel's ideas and thinks some other group members support her views. Nick suggests to the group that they find a way to blend some of both Thomas's and Isabel's plans. The degree of assertiveness and cooperativeness associated with the Conflict handling intention is Select one: a. Unassertive and uncooperative b. Unassertive and cooperative c. Assertive and uncooperative d. Assertive and cooperative e. Midway between assertive and cooperative Question 33 Marked out of 1 Flag question Question text According to the characteristics of culture, IDEO "encouraging wild ideas" best supports Select one: a. high attention to detail b. high outcome orientation c. high innovation and risk taking d. high aggressiveness e. high stability Question 34 Marked out of 1 Flag question Question text Your boss never gives you the benefit of the doubt. When you arrived late from lunch, he assumed that you had simply taken extra time for lunch. He never considered that the elevators were not working that day, and the fact that you had to walk up 10 flights of stairs to get back to your desk. Your boss is guilty of ________. Select one: a. a self-serving bias b. selective perception c. the fundamental attribution error d. inconsistency e. stereotyping Question 35 Marked out of 1 Flag question Question text Samantha is an emergency medical technician. Yesterday, due to an emergency, she was called to a house where a man suffered a heart attack. She was able to resuscitate the man, and while her colleagues were transporting him to the ambulance, she spent 10 minutes calming the man's 12-year-old daughter, who was home alone with the father at that time. Based on this description, it is safe to say that Samantha's job is high in ________. Select one: a. task identity b. feedback c. autonomy d. task significance e. skill significance Question 36 Marked out of 1 Flag question Question text Discussion at the staff Safety Meeting slowly stopped and no one else offered any objections to the new safety protocols. The supervisor shrugged and said, "so it appears we all agree with the new safety protocols?" The meeting moved to the next topic. This an example of the symptom of groupthink referred to as: Select one: a. direct pressure. b. having doubts or differing points of view. c. groupshift. d. illusion of unanimity. e. rationalized resistance. Question 37 Marked out of 1 Flag question Question text At IDEO's workplace, the DC3 airplane wing displayed on the ceiling represents the artifact of: Select one: a. a ritual of the organization. b. the language of the organization. c. the culture of the organization. d. reducing barriers to change. e. a material symbol of the organization Question 38 Marked out of 1 Flag question Question text According to the characteristics of culture, IDEO's management perspective that 'everyone is equal' is best represented as the organization being: Select one: a. high in innovation. b. high in attention to detail. c. high in outcome orientation. d. high in people orientation. e. high in stability. Question 39 Marked out of 1 Flag question Question text Mariah is the manager in a restaurant who manages as a Theory X manager. According to Douglas McGregor which of the following is a behaviour Mariah would most likely exhibit? Select one: a. She would empower her subordinates. b. She would trust her employees to use discretion in most matters. c. She would strictly control all the details of any project she is managing. d. She would delegate authority extensively to junior managers. e. She would get her employees to develop their own goals. Question 40 Marked out of 1 Flag question Question text Jim had many arguments with co-workers about safety concerns at the shop. Jim finally quit AUTO Tech. Arguments and conflicts among work group members typically occur at which stage of group development? Select one: a. performing stage b. norming stage c. storming stage d. adjourning stage e. forming stage Question 41 Marked out of 1 Flag question Question text You have heard that your Communications instructor believes that men perform better in oral presentations than women. What perceptual judgment shortcut has the instructor used in this case? Select one: a. the social identity effect b. the halo effect c. the hindsight bias d. stereotyping e. the self-serving bias Question 42 Marked out of 1 Flag question Question text You are conducting a group interview to hire additional cashiers for the upcoming Christmas season. You invite candidate #1 to describe one accomplishment of which he is particularly proud. In response, he says, "I'm not quite sure how to tell you this, but I'm kind of a big deal! With so many noteworthy accomplishments to my credit, I am known for achieving great things wherever I go, and to be fair, I'll probably be running this department within a month." This best reflects the personality trait referred to as: Select one: a. Narcissism b. Machiavellianism c. Openness to Experience d. Self-Monitoring e. Proactive Personality Question 43 Marked out of 1 Flag question Question text Samantha's rating in a job interview is high compared to the candidate who was interviewed directly before her, who was rated extremely low. In this case, Samantha's high rating may be at least partially attributed to the perceptual judgment shortcut referred to as: Select one: a. confirmation bias b. contrast effect c. fundamental attribution error d. self-serving bias e. bandwagon effect Question 44 Marked out of 1 Flag question Question text In Denmark, colleagues in a workplace are treated equally and all levels of workers in an organization are given a voice in the decision-making process. This best describes Hofstede's value dimension of: Select one: a. long-term orientation b. high power distance c. high uncertainty avoidance d. collectivism e. low power distance Question 45 Marked out of 1 Flag question Question text Around 10am most days mechanics at Riverside Automotive grab a cup of coffee and go sit together outside on the picnic table for a few minutes and discuss sports scores. This behaviour is best described as: Select one: a. performance norm. b. social arrangement norm. c. resource allocation norm. d. friendly norm. e. appearance norm Question 46 Marked out of 1 Flag question Question text According to the Job Characteristics Model, the job of a nurse helping patients in a hospital intensive care unit scores _____________ on _____________ whereas sweeping floors in a hospital would score_______ on this dimension. Select one: a. high, feedback, low b. low, task identity, high c. high, autonomy, low d. low, task significance, high e. high, task significance, low Question 47 Marked out of 1 Flag question Question text At sixteen years old, Lee's employment choices were limited. The best it seems he could do for now is as a dishwasher in a local restaurant or a fry-cook at McDonalds. However, "Lee was smart enough to know that his passion for competitive mountain biking is highly competitive sport and very expensive. Therefore 'regardless of the position, doing a good job and hope for even small wage increases was essential if he wanted to continue competitive mountain-biking" Based on this statement, according to Expectancy Theory, Lee's motivation is linked to: Select one: a. Effort-Performance relationship b. Performance-Reward relationship c. Reward-Motivation relationship d. Reward-Paycheck relationship e. Rewards-personal goals relationship Question 48 Marked out of 1 Flag question Question text In Argentina predictability and security are valued and employees place a high importance on company policies and procedures. This best reflects the Hofstede value dimension of: Select one: a. short-term orientation b. high power distance c. high uncertainty avoidance d. low uncertainty avoidance e. high power distance Question 49 Marked out of 1 Flag question Question text If conflicts within a case project team are left unresolved, the outcome conflict is referred to as: Select one: a. Dyadic b. Intergroup c. Functional d. Dysfunctional e. None of the above Question 50 Marked out of 1 Flag question Question text Within a month of implementing new safety protocols, the operations manager is performing random safety checks during the workday. The manager confirmed that all employees are wearing safety gear in accordance with the expected requirements for safety rules and regulations of Alberta, indicating that the mechanics at AUTO Tech are at the stage of group development referred to as: Select one: a. performing stage b. norming stage c. storming stage d. adjourning stage e. forming stage Question 51 Marked out of 1 Flag question Question text Management at Value Village strongly believe staff need a break from the noise and constant activity of the store, so they provide a "quiet" room for staff to retreat for a quick refreshing break. Providing a "quiet" room is an example of Herzberg's two-factor theory: Select one: a. Achievement factor b. Affiliation factor c. Power factor d. Motivating factor e. Hygiene factor Question 52 Marked out of 1 Flag question Question text The shop supervisor at Riverside Automotive announces he is taking everyone out for coffee and doughnuts today to the local Tim Horton's. "Jump in the trucks everyone; we'll take a 30-minute coffee break today." All the workers lay down their tools and walk to the parking lot, representing: Select one: a. conformity. b. role conflict. c. role underload. d. formal norms. e. role overload. Question 53 Marked out of 1 Flag question Question text Conflict is part of the OB team, the Doers. Nick decides he is making a fuss over nothing; he decides to take no action. The degree of assertiveness and cooperativeness associated with the Conflict Handling Intention is: Select one: a. Unassertive and uncooperative b. Unassertive and cooperative c. Assertive and uncooperative d. Assertive and cooperative e. Midway between assertive and cooperative Question 54 Marked out of 1 Flag question Question text Employees who come into work early before their actual required start time are demonstrating: Select one: a. Job Involvement b. Perceived Organizational Support c. Organizational Commitment d. Loyalty e. Neglecting Question 55 Marked out of 1 Flag question Question text Employees at Brandon Manufacturing have a lot to say in the organization's first staff meeting. Employees complained about a lack of training, bullying by supervisors, and an extremely hot work environment. This display of job dissatisfaction is best described as: Select one: a. Voicing b. Exiting c. Neglecting d. Loyalty e. Active Question 56 Marked out of 1 Flag question Question text According to the characteristics of culture, The Deep Dive Process at IDEO demonstrates: Select one: a. low in attention to detail and low in outcome orientation. b. high in attention to detail and high in outcome orientation. c. low in attention to detail and high in outcome orientation. d. high in attention to detail and low outcome orientation. e. low in innovation and risk taking and low in attention to detail. Question 57 Marked out of 1 Flag question Question text Conflict is part of the OB team, the Doers. Nick decides he is making a fuss over nothing; he decides to take no action. The Conflict handling intention best described in this scenario is referred to as: Select one: a. Avoiding b. Compromising c. Competing d. Accommodating e. Collaborating Question 58 Marked out of 1 Flag question Question text When Jim, a new hire, raised safety concerns at his first staff Safety Meeting. A co-worker replied, "Jim, whose side are you on anyways? This team has a great safety record so don't expect any changes because you want them. Are you part of this team, or not?" This coworker's response is an example of the symptom of groupthink referred to as: Select one: a. direct pressure. b. having doubts or differing points of view. c. illusion. d. illusion of unanimity. e. rationalized resistance. Question 59 Marked out of 1 Flag question Question text Sam, another mechanic, thought that Jim had some valid concerns brought up at the Safety Meeting, but he chose to remain silent because he did not want the others to think he was not a team player. This an example of the symptom of groupthink referred to as: Select one: a. direct pressure. b. having doubts or differing points of view. c. groupshift. d. illusion of unanimity. e. rationalized resistance. Question 60 Marked out of 1 Flag question Question text Mary is a 23-year-old single parent who earns minimum wage. Jonathan is 60 years old, extremely wealthy, and works because he enjoys it. Jane is a 45-year-old lawyer who earns enough and is well-respected in her profession; she is extremely career-oriented and is proud of her achievements. According to Maslow's hierarchy, Mary is likely to focus on satisfying ________ needs. Select one: a. social b. esteem c. growth d. self-actualization e. physiological Question 61 Marked out of 1 Flag question Question text Conflict is part of the OB team, the Doers. Nick decides to get all his group members to sit down and discuss the conflict and tension within the group. The goal is to focus on completing the project while respecting everyone's opinion. The Conflict handling intention best described in this scenario is referred to as: Select one: a. Avoiding b. Compromising c. Competing d. Accommodating e. Collaborating Question 62 Marked out of 1 Flag question Question text According to Attribution Theory, people who tend to accept positive feedback and reject negative feedback is attributed to: Select one: a. Self-serving bias b. Distinctiveness c. Consensus d. Fundamental Attribution Error e. Consistency Question 63 Marked out of 1 Flag question Question text After failing a safety inspection, AUTO Tech fired the manager of operations and most of the mechanics. New mechanics were hired within the next week. The new manager called a meeting to introduce everyone and to discuss safety standards. The mechanics at AUTO Tech are at which level of group development? Select one: a. performing stage b. norming stage c. storming stage d. adjourning stage e. forming stage Question 64 Marked out of 1 Flag question Question text At Riverside Automotive, due to safety regulations the mechanics are not only required to wear safety glasses and safety boots, they are not allowed to have their cell phones in the shop and are therefore required to leave them in the vehicles or in the lunchroom. This is referred to as: Select one: a. appearance norms. b. performance norms. c. social arrangement norms. d. task norms. e. maintenance norms. Question 65 Marked out of 1 Flag question Question text The expectation of produce clerks to greet customers with a smile and friendly hello is best described as: Select one: a. Emotional labour. b. Emotional intelligence. c. Emotions. d. Emotional stability. e. Agreeableness. Question 66 Marked out of 5 Flag question Question text It is budget time and Neil Ford, the Managing Director of Global Enterprises, is reviewing the employee performance appraisals for his division. It is common knowledge that there is only a three percent bonus budget from which to allocate raises to employees this year. The company is non-unionized and firmly believes in raises based on merit. Ford has the final say in the distribution of raises. He reflects that several people have gone out of their way recently to bring to his attention their accomplishments. Identify Neil Ford’s base of power in allocating raises, supporting your decision. Identify and describe a relevant power tactic that John can use to apply the power base you have chosen. (5 marks) Power Base: ___Reward Power_____________________ Support: As a managing director Neil reviews the employee appraisals so that he can recognise the best performer and reward them. The people brought to him their accomplishments because they recognise the power to reward them. Power Tactic:___Motivation_______________________ Support: Neil Ford aims at motivating the employees to ensure that they can do their best and improve performance. He is also being approachable by the employees seeking to be recognised. Question 67 Marked out of 5 Flag question Question text Jared Mason has been with Miller Inc. for 10 years. Although never rising above the level of foreman, Jared seems to be the informal leader of the plant. Other foremen and workers come to Jared with questions that no one else is able to answer, as well as often approaching Jared just to chat. It is not that Jared has been there the longest; other foremen have been there much longer. Jared’s personality, however, is such that he truly enjoys other people and in turn has earned the respect and friendship of many of his colleagues. Identify Jared’s base of power with Miller Inc. support your decision. Then, identify and describe a relevant power tactic that Jared can apply to use the power base you have chosen. Power Base:___Referent power____________________ Support: Jared is likable and is influential in a way that people come for information from him on many matters than anyone else. Power Tactic:___Information and expertise____________________ Support: By sharing information no one else has or is able to obtain elsewhere. Question 68 Marked out of 5 Flag question Question text Ralph Trovato is the Vice President of Finance at ABCO Inc. Ralph has fought his way to the top through hard work and perseverance. He is well known for his close watch on every departments’ budget, and he tightly enforces budget guidelines. If a department does not achieve their budget requirements, they will surely hear from Ralph, who usually recommends an immediate staff reduction (firings). Other than legitimate power, identify Ralph’s base of power with ABCO Ltd. and support your answer. Then, identify and describe a power tactic that Ralph can use to use his power base as indicated. (5 marks) Power Base: ____Coercive power____________________ Support: Ralph Trovato is ready to punish people that do not comply to the expectations for performance. He works through fear and can intimidate people to work. Power Tactic:_Fear and intimidation_______________________ Support: The employee will fear that as a vice president he has the power to fire them immediately without question and so they have to do their best at work.