Sophia Conflict Resolution Unit 6 - Milestone 6,

When parties engage in a courageous or difficult conversation with one another, the goal is to . change values and beliefs reach consensus build mutual understanding and respect generate an agreeme ...

When parties engage in a courageous or difficult conversation with one another, the goal is to . change values and beliefs reach consensus build mutual understanding and respect generate an agreement that meets mutual needs CONCEPT Courageous/Difficult Conversation 2 George and Chris were the two best players on their high school soccer team, and had a tendency to compete with each other both on and off the field. Over the course of their senior year, what started off as joking comments about who was better than who turned into full accusations of who was keeping the other down in an effort to make himself look better. Before their biggest game of the year, Coach Smith sat down with George and Chris, and tried to remind them of why they were friends and teammates in the first place, and encouraged them to work out their differences and repair their relationship. If they couldn't do that before the big game, he insisted that they at least shelve the arguments until after the game, and work together as part of the team during practice and the game itself. What role has Coach Smith taken on with George and Chris, according to the Third Side? Healer Peacekeeper Provider Teacher CONCEPT Identifying the Third Side and Making It Relevant to Parties 3 The best way to gather substantial amounts of information for a conflict analysis is through which of the following? Recorded or archival material Direct communication with the parties Interviews with neutral parties who have information about the conflict Interviews with eyewitnesses CONCEPT Gathering the Data to Analyze 4 When parties appear to be at a stalemate, which of the following is true? Attitudes and perceptions continue to intensify. It is impossible to resolve the conflict. The conflict ceases to be dynamic. There is an increased danger of escalation. CONCEPT Dynamics and Functions of Conflict 5 Which conflict resolution methodology helps provide skills development for parties who are unwilling to engage in a joint conflict resolution process? Conflict consulting Courageous/difficult conversations Stakeholder processes Third Side approach CONCEPT Conflict Consulting 6 Which of the following can help generate buy-in to a conflict resolution process? All of the answer choices are correct. Assuring parties that interests met by remaining in conflict can be met in an agreement Explaining the process in detail to parties Using conflict analysis to reveal parties’ joint interests in a conflict CONCEPT Creating Buy-In to a Conflict Resolution Process 7 A conflict spiral refers to a pattern of escalation in which . events begin to spiral out of control parties' perceptions about the cause of the conflict begin to change parties harden their positions consequences at one stage of the conflict become causes at the next stage CONCEPT Causes and Consequences 8 Which of the following types of information does a conflict analysis seek to gather? Factual information All of the answer choices are correct. Parties' perceptions Emotional reactions CONCEPT The Analysis Process 9 Uncovering common interests through conflict analysis can create which of the following for parties involved in a long-term conflict? Cognitive dissonance Spiraling escalation Negative assumptions Hardening of positions CONCEPT Contrasting and Common Beliefs, Positions, and Interests 10 Select an example of modifying a conflict resolution process to fit a specific situation. Deciding that open communication should be a priority throughout the process Deciding that the process should be broken up into smaller segments to accommodate the parties' schedules Deciding that people should be separated from problems when discussing the conflict Deciding that the parties should have a sense of ownership over the process CONCEPT Selecting a Method or Crafting Your Own 11 In a stakeholder process, which of the following is the best definition of a stakeholder? People with official decision-making power in a situation People directly affected by the outcome of a decision People who have the same general set of values and beliefs People actively involved in an existing conflict CONCEPT Stakeholder Processes 12 The Third Side is an approach to conflict resolution that takes which of the following into account? The perspectives and interests of those affected by a conflict Other cultural viewpoints The input of professional conflict resolvers The perspectives of neutral parties familiar with the conflict CONCEPT What Is the Third Side? 13 Which of the following is considered to be the foundation of conflict prevention? Long-lasting relationships Positive relationships Family relationships Dependent relationships CONCEPT Conflict Prevention Through Relationships 14 Which of the following is an effective method of gathering data for a conflict analysis? Using open-ended, short answer, yes/no, and leading questions Reading documented material about a conflict’s history Conducting interviews with the parties involved in the dispute All of the answer choices are correct. CONCEPT Gathering the Data to Analyze 15 To prevent further conflict and negative emotional displays during a courageous conversation, which of the following should occur? The intervener sets ground rules for the parties. The parties help the intervener generate a set of ground rules. The parties take turns speaking with the intervener. The parties carefully evaluate statements that were made in the heat of the conflict. CONCEPT Courageous/Difficult Conversation 16 Which of the following statements about long-term conflicts is true? A long-term conflict can rarely be resolved. A long-term conflict benefits from conflict analysis after intervention. A long-term conflict typically begins over a difference in values. A long-term conflict may be seen as beneficial to one of the parties. CONCEPT Addressing the Benefits of Unresolved Conflict 17 Which of the following is a reason why a party may be reluctant to engage in a conflict resolution process? The party may be unfamiliar with conflict resolution processes. All of the answer choices are correct. The party has needs that are met by continuing the conflict. The party may be afraid of meeting other parties directly. CONCEPT Creating Buy-In to a Conflict Resolution Process 18 A consensus-based decision making process is meant to do which of the following? Find the best possible solution for the group at that present time. Meet everyone's needs/interests completely. Have each member of the group come to a complete agreement. Find the one solution available. CONCEPT Consensus-Based Decision Making 19 The first stage of analyzing a conflict involves which of the following? Identifying underlying factors influencing the conflict Determining if the conflict is part of a larger conflict Identifying the parties involved and the context in which the conflict occurs Establishing who has been directly affected by the conflict CONCEPT Parties and Context