OPS 571 Final Exam | Complete Summer2025/2026| University Of Phoenix

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OPS 571 Final Exam Question 1 Which of the following is considered a major process flow structure? Answer Lead Time Fabrication Lean Manufacturing Project Question 2 ISO audits res... ult in certifications that are done by first, second, or third parties. Which of the following result in the best certification of a firm? Answer Certification is sought by any firm assuming they pay annual dues. 2nd Party – where a customer audits its supplier 3rd Party – where a qualified national or international standards/certifying agency serves as an auditor 1st Party – where a firm audits itself against ISO standards Question 3 Which of the following is ISO 14000 primarily concerned with? Answer Quality management Time management Continuous improvement management Environmental management Question 4 Which is the one correct value stream principle? Answer Look for efficiencies in the factory, office, physical, procedural, and technical operations. Eliminate waste that stops, slows down, or diverts the value stream. Concentrate on speeding up value-adding operations rather than removing waste. Keep the value stream moving at minimum velocity. Question 5 What is the starting point in developing a capacity plan for a health care operation? Answer Determining the effective capacity over time Estimating design capacity Forecasting patient demand for a reasonable length of time Discovery of the bottleneck operation Question 6 Which of the following is considered an organizational blueprint, which prescribes the quantity and time frame for when each end product will be assembled? Answer MRP (Material Requirements Plan) ERP (Enterprise Resource Planning) MPS (Master Production Schedule) WBS (Work Breakdown Structure) Question 7 Which of the following is an element that addresses elimination of waste under lean production? Answer Kanban production control system Production ahead of demand Minimized run times Group plant loading technology Question 8 In most cases, demand for products or services can be broken into several components. Which of the following is considered a component of demand? Answer Level elements Future elements Past elements Cyclical elements Question 9 Design for manufacturing and assembly delivers product improvements by emphasizing which of the following: Answer Reducing product quality during the assembly process Designing products so they can be manufactured by a virtual factory Reducing equipment in the production process Simplification of the product by reducing the number of separate parts Question 10 Which of the following is one of the principles of reengineering? Answer Quality at the source Do not select suppliers on the basis of price alone. Have those who use the output of a process perform the process. Leverage high cost employees with lower cost employees. Question 11 Which of the following is a characteristic that can be used to guide the design of service systems? Answer Services are all similar. Services businesses are inherently entrepreneurial. Quality work means quality service. Services cannot be inventoried. Question 12 Considering Hau Lee’s uncertainty framework for classifying supply chains, which of the following is given to a supply chain which has an evolving supply process based on functional products? Answer Risk hedging Forward looking Efficient Agile Question 13 There are many applications of poka-yokes in service organizations. Which of the following is one of the three-T's used to classify poka-yokes? Answer Trust Teamwork Task Time Question 14 Which of the following is a major factor that distinguishes service design and development from manufacturing design and development? Answer The service package has the same legal protection available to manufactured goods. Manufacturing is far more capital intensive than services. The service process and service product can be developed independently. The service package is the major output of the development process. Question 15 A project can be segmented into which of the following? Answer Events Sub-jobs Work packages Success markers Question 16 Which of the following is a cost impact and payoff analysis tool from the operations consulting tool kit? Answer Statistical tools Decision trees Work sampling Gap analysis Question 17 According to the theory of constraints, which of the following can be a capacity-constrained resource (CCR)? Answer Product design Inoperable equipment An employee A customer Question 18 The ability to rapidly and inexpensively switch production from one product to another enables which of the following: Answer Economies of shape Economies of size Economies of scale Economies of scope Question 19 According to the theory of constraints, which of the following financial measurements can be used to measure the firm's ability to make money? Answer Operating expenses Dividends Sales Return on investment Question 20 Deming’s PDCA (plan, do, check, and act) cycle underlies what inherent Six Sigma principle? Answer Continuous improvement Control charting Standard deviation Project management Question 21 Which of the following is usually included as an inventory holding cost? Answer Order placing Quantity discounts Breakage Typing up an order Question 22 Which production process term best describes the situation when activities in a stage of production must stop because there is no work? Answer Blocking Starving Staging Buffering Question 23 In a Gantt chart the vertical axis represents which of the following? Answer Time Revenue Tasks Cost Question 24 The Shingo system states that the way to prevent defects from coming out at the end of a process is to do which of the following: Answer Redesign the process in order to mitigate the bottlenecks. Utilize SQC (statistical quality control). Introduce controls within the process. Slow down production rates until the process is in control. Question 25 Which of the following terms describes the time a unit spends actually being worked on together with the time spent waiting in a queue? Answer Flow time Build time Cycle time Run time Question 26 Which of the following is one of Dr. Eli Goldratt's rules of production scheduling for optimized production technology? Answer An hour saved at a bottleneck operation does not increase the process flow. If you lose an hour at a bottleneck it is better than making scrap. Do not allow bottlenecks to govern the flow of the line. Utilization and activation of a resource are not the same. Question 27 During the implementation of a project, which of the following should be the primary focus of a consulting firm? Answer The correct project software Application of the learning curve theory Tools and materials availability People management skills Question 28 Which of the following is an analytical tool used in Six-Sigma quality improvement programs? Answer Gantt charts Pareto charts Tree charts Pedigree charts Question 29 A project manager must consider several components when overseeing the planning process of aggregate operations; specifically, whether such components are factors that are internal or external to the organization. Which of the following factors would be classified as an internal component for an organization? Answer Inventory levels and economic conditions Market demand and subcontractor capacity Current physical capacity and current workforce Competitor behavior and current workforce Question 30 Which of the following is the net requirement using an MRP program if the gross requirement is 10,000 and the inventory on hand is 4,000? Answer 10,000 14,000 6,000 4,000 [Show More]

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