CONCEPTS 1101 Conflict Resolution Milestone – 6 Sophia Milestone and answers

CONCEPTS 1101 Unit 6 milestone and answers. You passed this Milestone 14 questions were answered correctly. 5 questions were answered incorrectly. 1 Which of the following might an intervener use to better understan ...

CONCEPTS 1101 Unit 6 milestone and answers. You passed this Milestone 14 questions were answered correctly. 5 questions were answered incorrectly. 1 Which of the following might an intervener use to better understand the facts of a conflict and each party's perception of those facts? • Summarizing statements • Paraphrasing • Clarifying questions • Any or all of the answers given CONCEPT Gathering the Data to Analyze 2 Select an example of modifying a conflict resolution process to fit a specific situation. • Deciding that the parties should have a sense of ownership over the process • Deciding that people should be separated from problems when discussing the conflict • Deciding that open communication should be a priority throughout the process • Deciding that the process should be broken up into smaller segments to accommodate the parties' schedules CONCEPT Selecting a Method or Crafting Your Own 3 Which of the following statements about long-term conflicts is true? • A long-term conflict benefits from conflict analysis after intervention. • A long-term conflict typically begins over a difference in values. • A long-term conflict can rarely be resolved. • A long-term conflict may be seen as beneficial to one of the parties. CONCEPT Addressing the Benefits of Unresolved Conflict 4 Which of the following is considered essential in order to achieve a successful resolution? • The parties have a sense of investment in the process. • The parties are on speaking terms with one another. • The parties consider their relationship to be the most important factor. • The parties have experience with conflict resolution processes. CONCEPT Creating Buy-In to a Conflict Resolution Process 5 Which of the following statements describes how a fact differs from a perception of a fact in the conflict resolution process? • A fact refers to a motivation in the conflict. • A fact refers to a root cause of the conflict. • A fact refers to a verifiable occurrence in the conflict. • A fact refers to an intention in the conflict. CONCEPT Gathering the Data to Analyze 6 Which of the following types of information does a conflict analysis seek to gather? • All of the answer choices are correct. • Parties' perceptions • Factual information • Emotional reactions CONCEPT The Analysis Process 7 The first stage of analyzing a conflict involves which of the following? • Establishing who has been directly affected by the conflict • Identifying underlying factors influencing the conflict • Identifying the parties involved and the context in which the conflict occurs • Determining if the conflict is part of a larger conflict CONCEPT Parties and Context 8 Which of the following is NOT a characteristic of a courageous/difficult conversation process? • Working to change another person’s beliefs about a divisive issue • Benefiting from setting ground rules to help manage the conversation • Allowing each participant to speak for him or herself rather than making assumptions about his or her beliefs • Suspending judgement and accepting what the other person says CONCEPT Courageous/Difficult Conversation 9 Thomas and Louisa both worked for a large company with many satisfied customers; however, a long-term, intense, and interpersonal conflict interfered with their working relationship and thus their ability to complete projects. Their boss's job was threatened by the drop in productivity caused by their conflict, and although Louisa was able to confine her frustration to work, Thomas was very moody and angry at home. According to the Third Side process, which of the following would most likely be considered part of the Third Side in this conflict? • Louisa • Thomas and Louisa's boss • Thomas • Louisa’s husband CONCEPT What Is the Third Side? 10 Events within a conflict that either initiate a part of the conflict or occur in response to another event can be considered which of the following? • Causes or consequences of the conflict • Underlying factors influencing the conflict • Causes of the conflict • Consequences of the conflict CONCEPT Causes and Consequences 11 Which of the following is an effective informal tool for conflict prevention or reduction in daily life? • Assertive communication • Stakeholder processes • Mediation • Conflict consulting CONCEPT Conflict Prevention Through Relationships 12 Which of the following is an advantage of consensus-based decision making? • It focuses attention on the interests of only the most directly involved parties. • It only allows the parties to give simple responses to questions. • It is faster than other forms of decision making. • It may reveal multiple perspectives on a decision. CONCEPT Consensus-Based Decision Making 13 Which of the following is another term for "stalemate" in conflict resolution? • Impasse • Hardening of positions • Polarization • Escalation CONCEPT Dynamics and Functions of Conflict 14 Which of the following is mapped as part of the conflict analysis process? • Parties’ positions and interests only • Parties' positions, beliefs, and interests • Parties’ positions only • Parties’ beliefs only CONCEPT Contrasting and Common Beliefs, Positions, and Interests 15 Which of the following is NOT a stage of the conflict consulting process? • Action planning • Suspending judgement • Skills building • Emotional expression CONCEPT Conflict Consulting 16 Which of the following is the best time to engage in the courageous/difficult conversation process? • Once both parties have indicated an openness to changing their positions if presented with a good argument • Long enough after a provocative event that both parties are calm and not experiencing a fight/flight reaction • Immediately after a provocative event, in order to prevent further escalation • During a provocative event, so the parties can evaluate their actions in the moment CONCEPT Courageous/Difficult Conversation 17 Which of the following can help generate buy-in to a conflict resolution process? • Explaining the process in detail to parties • Using conflict analysis to reveal parties’ joint interests in a conflict • All of the answer choices are correct. • Assuring parties that interests met by remaining in conflict can be met in an agreement CONCEPT Creating Buy-In to a Conflict Resolution Process 18 According to the Third Side approach, which three roles are part of conflict containment? • Witness, referee, and peacekeeper • Referee, equalizer, and bridge builder • Witness, mediator, and healer • Arbiter, peacekeeper, and teacher CONCEPT Identifying the Third Side and Making It Relevant to Parties 19 In a stakeholder process, which of the following is the best definition of a stakeholder? • People actively involved in an existing conflict • People directly affected by the outcome of a decision • People who have the same general set of values and beliefs • People with official decision-making power in a situation