Business > EXAM > mera customer service screening pre-test | 100 Questions | 100% Correct Answers (All)

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mera customer service screening pre-test | 100 Questions | 100% Correct Answers

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What questions do you ask to see if the customer software met expectations of the customer? - ✔✔How has the software worked for what you were doing it for? A new customer comes into your departm... ent, but you are helping another customer. You should: - ✔✔Acknowledge the new customer's presence with eye contact and /or a brief comment that you'll be right with him. Which of the following would be the best option when trying to find out what customer wants to buy? - ✔✔What color do you prefer in that brand? A good reason for creating an opening for discussion is to: - ✔✔Get to know what the customer wants The best way to talk to a new customer is to: - ✔✔Match what you say and your tone of voice to her personality Three ways to create a positive impression of you and the store include: Complimenting the customer's taste; assuring the customer that he is the expert; and - ✔✔Indicating based on your professional product knowledge, you feel his purchases are worthwhile A retail association sees that an electrical socket has wires exposed in an area where customers shop. The retail associate must: - ✔✔Secure the area and report the situation to management. If the customer isn't shopping alone, you can include the rest of the party by: - ✔✔Giving other service to those in the party, such as offering a chair or a cup a refreshment A customer has looked at several watches and seems to like one best. What is the best to say to close the sale? [Show More]

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